The William Davidson Institute’s Business Briefs series is aimed at an informed, largely non-academic, audience interested in business topics related to globalization. The series seeks to communicate business experience, document best practices, and share opinions from business leaders with a practitioner audience.
We are not accepting new submissions or publishing this Series at this time. This archive will remain available for research purposes.
Seven Assurance Essentials to Manage Offshore Business Process Outsourcing
James S. Diggs
BB No. 1
(April, 2005)
Abstract: Companies attempting to take advantage of business process outsourcing (BPO) opportunities face new challenges of managing myriad unfamiliar vendors, processes, and relationships. Mismanaging can turn an opportunity into a management nightmare or an outright failure. To Janeeva, “BPO Assurance” is the process of maximizing the investment made in offshore outsourcing by implementing processes for the ongoing management of these critical business relationships across the BPO value chain. “Seven Assurance Essentials to Manage Offshore Business Process Outsourcing” discusses considerations critical to successful offshore outsourcing program management.
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