items sorted by publication date
Maintenance Outsourcing as a Global Strategy 
By John Teresco, Industry Week, May 12, 2009
>> More Details | created on: 05/12/2009
Honeywell Committed to India
By Rumman Ahmed & C. R. Jayachandran, Wall Street Journal, May 7, 2009
>> More Details | created on: 05/13/2009
Satyam's Raju Sees Virtualised Delivery of Services Growing
By Amit Tripathi, Daily News & Analysis, May 15, 2008
Despite recent challenges besetting the Indian software industry, Satyam Computer Services has managed tremendous growth. In an email interview with DNA Money's Amit Tripathi, Satyam founder and chairman B. Ramalinga Raju discusses the reasons.
>> More Details | created on: 05/15/2008
Outsourcing Moves Beyond Cost Cutting
ZDNet.co.uk, May 13, 2008
Industry experts say the key is to treat outsourcers as an arm of the business, with suppliers from around the globe now seen as adding critical skills.
>> More Details | created on: 05/15/2008
Indian Outsourcing 
Financial Times, May 13, 2008 (requires subscription)
The Indian IT sector has recently encountered challenges stemming from its exposure to the U.S. banking sector and vulnerability to the slumping USD. Despite these concerns, this article highlights a few reasons for optimism.
>> More Details | created on: 05/13/2008
HP's Plan to Buy EDS to Spark M&A In IT Services Sector
By Reuters, The New York Times, May 13, 2008
Hewlett-Packard's move on Electronic Data Systems Corp is likely to spark a round of consolidation in the technology outsourcing sector around the globe, as suddenly much-smaller rivals scramble to stay competitive.
>> More Details | created on: 05/13/2008
An ICT Summit Where Foreign Investors Do Not Fear to Tread Egypt hosts ITU Telecom Africa for second consecutive time, highlighting its important position in the continent's ICT industry
CNBC, May 12, 2008 (originally published by PR Newswire)
Egypt's combination of unique geographical location, reforms in the business sector, sound infrastructure, and large talent pool have made the country an attractive place for multinationals to outsource ICT operations.
>> More Details | created on: 05/13/2008
Software Services are Burgeoning in China
By Joseph Chaney & Sumeet Chatterjee, International Herald Tribune, May 12, 2008
China's software sector is booming as it taps global firms looking to cut costs, but its small size and lack of experience mean it will be years before it threatens Indian rivals like Infosys.
>> More Details | created on: 05/15/2008
Mash, Mix, Move, Mutate-It's All in a Day's Work
By Teri Tan, Publishers Weekly, May 12, 2008
India's content services industry continues to buzz, loudly. For many multinational publishers, an average cost saving of 30% and a pool of top-notch Indian vendors are just what they need to survive the competition.
>> More Details | created on: 05/15/2008
Catching up on the skills need
By Maria Eloisa I. Calderon, BusinessWorld, May 9, 2008
The Phillipines has struggled to adjust its educational curriculum to meet the needs of businesses since joining the globalization bandwagon in the wake of the 1997 East Asian financial crisis.
>> More Details | created on: 05/14/2008
Beating the Skills Shortage to Find and Keep Talent
By Kumar Parakala, AustralianIT, April 22, 2008
Skill acquisition and talent management have become critical issues that must be addressed in the business strategies of large, high-performing organizations.
>> More Details | created on: 05/14/2008
Procurement Outsourcing Market Redefining Itself; on See-Saw Growth Path, According to Everest Research Institute;
Business Wire, April 9, 2008
Global Sourcing and Offshoring of Procurement Outsourcing Gaining Momentum
>> More Details | created on: 05/14/2008
The New Economics of Outsourcing
By Rachel King, Business Outsourcing, April 7, 2008
Efforts to send IT work anywhere but Banglore are taking on added urgency as costs of doing work in India rise and the dollar sinks.
>> More Details | created on: 05/14/2008
Outsourcing at Home
By Rachel King, Business Week, April 7, 2008
With Indian wages rising and the rupee strengthening against the dollar, some IT services companies are opening facilities in the U.S.
>> More Details | created on: 05/14/2008
Nearly Half of U.S. Tech Companies Outsource Offshore
By Marianne Kolbasuk McGee, InformationWeek, March 3, 2008
But the Cfos surveyed by BDO Seidman are worried about currency risks and uncertain political and business climates overseas.
>> More Details | created on: 05/14/2008
Half of EU firms outsource IT
Out-law.com, December 21, 2007
Almost half of Europe's companies outsource their IT, according to official EU figures. The EU's statistics office Eurostat said that 44% of companies in Europe outsource some of their IT functions.
>> More Details | created on: 12/21/2007
Call Center Outsourcing
By Patrick Barnard, TMCNet, December 21, 2007
The North American contact center outsourcing market will see revenues reaching $27.5 billion in 2013, up from $20.7 billion in 2006, according to a recent report from market research firm Front & Sullivan.
>> More Details | created on: 12/21/2007
Offshoring' advice upsets firms
BBC, December 20, 2007
A group intended to promote business in the West Midlands is offering advice to firms on how to move abroad.
>> More Details | created on: 12/20/2007
World's next outsourcing hub: Kenya?
By Rob Crilly, The Christian Science Monitor, December 20, 2007
The six clocks on the wall track time zones from the US Pacific seaboard, through the Midwest and across the Atlantic to Britain. Twenty or so computers sit idle, headsets resting on mouse pads waiting for the next shift of call center workers.
>> More Details | created on: 12/20/2007
Let’s get rational
By Jojo Robles, Manila Standard Today, December 19, 2007
If the Philippines has the highest taxes on business in the region, as a recent report by the World Bank pointed out, why should foreign investors still look to this country as an investment destination? The explanation is simple: Like many countries competing for foreign investments, the Philippines offers tax incentives and other perks that make the investment picture brighter for businesses that want to relocate here.
>> More Details | created on: 12/19/2007
As firms go global, CFOs must adapt
By Frank Byrt, Financial Week, December 19, 2007
New challenges for finance execs include unifying accounting efforts and weighing pros and cons of outsourcing labor: Is it really cost-effective, or more trouble than it’s worth?
>> More Details | created on: 12/19/2007
HR outsourcing to be $2.85 bn industry
Business Standard, December 19, 2007
Outsourcing of human resources functions is poised to reach $2.85 billion by the end of this year and regain momentum in 2008. However, companies will have fewer choices in human resources outsourcing (HRO) suppliers due to clear segmentation in the supplier market, according to an analysis of the HRO supplier marketplace by the Everest Research Institute.
>> More Details | created on: 12/19/2007
Why outsourcing succeeds or fails
Webwereld, December 19, 2007
Almost everyone in the IT industry has been touched by outsourcing in one way or another. Unfortunately, most have had bad experiences with outsourcing, situations where they have gone off the rails or failed completely. There are many reasons that outsourcings fail but only one reason for success: the company knows how to manage the process properly.
>> More Details | created on: 12/19/2007
EDS wins large Polish outsourcing deal
By Cornelia Wels-Maug , ovum, December 19, 2007
At the beginning of December EDS announced that it had won an infrastructure outsourcing deal from Polish incumbent Telekomunikacja Polska (TP) over a five-year-period worth $52 million. As part of the agreement EDS will take over TP's desktop management, provide printing and help desk services, as well as on-site and off-site field service support. Furthermore, about 250 staff will transfer to EDS.
>> More Details | created on: 12/19/2007
IDC: India, China to drive IT spend
By Vrishti Beniwal , The Financial Express, December 14, 2007
IT spending in India is set to grow the fastest in the world in 2008, says global research firm IDC. And as the information & communications technology market in Asia-Pacific reaches $154 billion in 2008, it says India and China will contribute half the total IT spend by next year.
>> More Details | created on: 12/14/2007
Gravity's pull
The Economist, December 14, 2007
MOST foreigners visit Mysore to see its many palaces, testaments to bygone royal splendour. But the city, south of Bangalore, is also a good place to observe monuments to India's modern might.
>> More Details | created on: 12/14/2007
Europe's offshoring to skyrocket
By Angelica Mari, Computing, December 14, 2007
European offshore IT spending is to grow 60 per cent in 2008, compared with a rise of 40 per cent in the US, according to analyst Gartner.
>> More Details | created on: 12/14/2007
ITeS & BPO cos lose sleep over high salary, not rising Re
The Economic Times, December 14, 2007
Rising salary levels remain the biggest concern of the IT-enabled services (ITeS) and BPO industry, followed by the rising rupee and skilled manpower shortage, says a latest study by Dun & Bradstreet.
>> More Details | created on: 12/14/2007
America was Once India
By Rinku Tyagi, Global Services, December 14, 2007
Sometimes cold calls nourish your mental health so much, that you get tempted for more. The same happened yesterday when I met this gentleman called Dan Leonard, APAC Director, Infrastructure Solutions for Perot Systems. A man with more than 27 years of experience engrained in every word he speaks.
>> More Details | created on: 07/24/2008
Foreign IT firms growing fastest in India
By Leslie D'Monte, Business Standard, December 13, 2007
India is among the fastest-growing markets for a majority of leading information technology (IT) multinationals (MNCs). Most MNCs do not discuss India figures - except for Dell and IBM.
>> More Details | created on: 12/13/2007
Top 30 offshoring hotspots announced
By Tim Ferguson, ZDNet.co.uk, December 13, 2007
Analyst group Gartner assessed 30 countries for their suitability for offshoring to help sourcing managers who are "daunted" by the task of choosing the right location.
>> More Details | created on: 12/13/2007
IT directors must consider a range of outsourcing options
By Mark Samuels, WhatPC?, December 13, 2007
You know the US credit crunch has started to grind into western European confidence when experts such as Duncan Aitchison, partner at outsourcing advisory specialist TPI, says next year will be sticky and uninspiring.
>> More Details | created on: 12/13/2007
IT outsourcing and offshoring - the analyst forecast for 2008
By Andrew Collins, SearchCIO, December 13, 2007
The Australian and New Zealand skills crises have left the burgeoning managed services market with plenty to chew on. But as more organisations cast their gaze overseas in their search for a managed service provider (MSP), the future seems muddy and uncertain.
>> More Details | created on: 12/13/2007
India to remain outsourcing leader in 2008
The Times of India, December 13, 2007
This should put smile back on the face of the Indian outsourcing industry. Gartner forecasts, "The year 2008 will be a good one for the ITES sector.
>> More Details | created on: 12/13/2007
Wipro BPO for global expansion plans
By Sujata Dutta Sachdeva, The Times of India, December 5, 2007
Following the sun seems to be the new mantra at Wipro BPO. The company is chalking out major global expansion plans which will take shape in the next two to three months.
>> More Details | created on: 12/05/2007
Outsourcing to Far-Away but Not-So-Distant Places
By Juliet Fake, CRM Buyer, December 5, 2007
The savings some companies incur by offshoring call center operations to other countries can oftentimes backfire, as customers may be put off by the language and cultural barriers they encounter when speaking with service reps. Companies don't necessarily need to abandon offshoring altogether, though. Look for compromise countries -- nations that share cultural and language traits with that of the home office.
>> More Details | created on: 12/05/2007
Ukraine’s software development market growing in maturity
By Volodymyr Mashchenko, Kyiv Post, December 5, 2007
Oleksiy Yuzefov is a partner at Kyiv-based software development studio Lemon, which has operated on the Ukrainian market since 2006. Employing more than 150 engineers and consultants, the company provides custom software development, web-design and software team leasing to Ukrainian and international companies.
>> More Details | created on: 12/05/2007
Shared Services’ Link to BPO
By Synco Jonkeren, HRO, December 4, 2007
As a precursor to outsourcing, shared services could potentially ready an organization for moving services to an external provider.
>> More Details | created on: 12/04/2007
The Future of Offshore Wages
By Eugene M. Kublanov & Sabyasachi S. Satyaprasad,, Global Services, December 4, 2007
The growth of global services is based on wages — a global compensation difference for technically trained and educated individuals creates the opportunity for arbitrage.
>> More Details | created on: 12/04/2007
US revenue for Indian IT holding up
By Aravind Gowda , Business Standard, December 4, 2007
Indian IT services companies, which are predominantly dependent on the US for their business, fear a significant loss of revenue if the economic slowdown persists for a long time in the world’s largest economy.
>> More Details | created on: 12/04/2007
India remains the destination of choice
By Rosalie Marshall, vnunet.com, December 4, 2007
According to Forrester, Indian providers having transformed the IT service playing field, remain a strong competitor in IT service delivery because their ability to adapt well to new market dynamics has allowed them to.
>> More Details | created on: 12/04/2007
Five Out-of-the-Ordinary Outsourcing Trends
By Laura Tiffany, The Street.com, December 3, 2007
Outsourcing exists on a fairly simple premise: If you can do something, there must be someone else out there capable of performing that same task -- only cheaper. With VoIP and the Internet, almost anything can be outsourced with some time and consideration.
>> More Details | created on: 12/03/2007
Forrester provides frame-work for outsourcing decisions
By Rosalie Marshall, vnunet.com, December 3, 2007
At this year’s Services and Sourcing Forum in Nice, Forrester recommended six outsourcing frameworks that organisations can follow to produce a well coordinated outsourcing strategy.
>> More Details | created on: 12/03/2007
India's Satyam: no sign of U.S. outsourcing slowdown
Reuters, December 3, 2007
Satyam Computer Services Ltd (SATY.BO: Quote, Profile, Research), India's fourth-ranked software services exporter, is not seeing any indication of a slowdown in outsourcing by U.S. firms, but a strong rupee is a concern, its chairman said.
>> More Details | created on: 12/03/2007
The Ins and Outs of Outsourcing
By Martin C. Daks, NJBIZ, December 3, 2007
As businesses in New Jersey and elsewhere look for ways to squeeze more efficiency from their operations, an increasing number are considering outsourcing. The idea of having specialized, outside organizations perform tasks ranging from paying taxes to handling manufacturing functions has plenty of appeal, but experts say a company should carefully screen an outside provider before signing away some operations.
>> More Details | created on: 12/03/2007
Top Indian BPO Employers
By Imrana Khan, Global Services, November 28, 2007
A recent study finds that vCustomer, a multichannel customer-support services firm from India with 3,600 employees, is the top employer of the year 2007. The company gained one position from the last year.
>> More Details | created on: 12/03/2007
Britain loses personal data of half its population
By Sudeshna Sen, The Economic Times, November 26, 2007
It didn’t happen out of a call centre in Gurgaon, or an outsourcing office in Bangalore. What’s being considered the world’s biggest data security disaster in the computer age happened when Her Majesty’s Revenue and Customs — Britain’s IT and Customs department — lost extensive personal details of almost half the population of the country, in the post.
>> More Details | created on: 11/26/2007
Cost-cutting still top reason for outsourcing
By Andy McCue, ZDNet.co.uk, November 26, 2007
Cutting costs remains the primary reason for most organisations going down the outsourcing route, despite unsustainable or unrealistic targets for savings.
>> More Details | created on: 11/26/2007
'What's happening in India is mind-blowing'
The Economic Times, November 26, 2007
Despite a weak education system and big problems with infrastructure, India is racing ahead to become a major hub for research, design, and innovation, says Vivek Wadhwa, an Indian American entrepreneur-turned-academic.
>> More Details | created on: 11/26/2007
Offshoring in Latin America to be discussed in Chile
UNI Global Union, November 26, 2007
At the next conference on “Multinationals and new codes of conduct” jointly organized by UNI-Americas and the Friedrich Ebert Stiftung Foundation in Santiago de Chile next 4-6 December, the rise of offshoring in Latin America will be addressed.
>> More Details | created on: 11/26/2007
Emerging Bangalores and Shanghais in LatAm
By Adyasha Sinha, Global Services, November 26, 2007
As "homeshoring" picks up in the outsourcing arena, various Latin American cities are emerging as the new Bangalores and Shanghais for the customers based in the U.S.A
>> More Details | created on: 11/26/2007
BPO firms see growth in LatAm
By Sujata Dutta Sachdeva, The Times of India, November 19, 2007
After making a splash in US, European and Japanese markets, Indian ITeS companies are now ready to do Samba in Latin America.
>> More Details | created on: 11/19/2007
Outsourcing for Business Growth
By Bijay Shankar Patel , CXO Today, November 19, 2007
Infrastructure Management Outsourcing (IMO) has gained impetus in today's business scenario as CXOs want to keep their workforce agile and focus on their core business competencies and business strategy.
>> More Details | created on: 11/19/2007
New ideas for outsourcing
The Manila Times, November 19, 2007
These are boom times for the outsourcing business. Experts predict the industry will continue to grow and provide more jobs. New opportunities are opening up abroad.
>> More Details | created on: 11/19/2007
IT jobs may go overseas
By Marc Moncrief, The Sydney Morning Herald, November 19, 2007
NATIONAL Australia Bank is considering proposals that threaten the jobs of about 400 information technology employees in a program causing angst throughout the bank's 2700-strong IT workforce.
>> More Details | created on: 11/19/2007
Offshoring: The Next Level of an "Asset Light" Strategy.
By Pramod Bhaskar, 4Hoteliers, November 17, 2007
Global players are focusing more and more on their core business and getting out of asset-heavy balance sheets. Well, who owns what and which asset is being sold next? Assets are changing hands so fast that it is sometimes difficult to keep track of them.
>> More Details | created on: 11/17/2007
Ireland set to both gain and lose as offshoring increases
FINANCE jobs, November 16, 2007
Financial institutions looking to offshore their operations may not be looking to Ireland as a location of choice any longer, although the value created by existing operations is unlikely to see them leave for a lower cost location, according to a recent survey by Deloitte. In addition, Ireland is being increasingly seen as a location for higher value operations looking for an alternative location, leading to the creation of more skilled jobs.
>> More Details | created on: 11/17/2007
TCS secures $200 mn four-yr deal in Mexico
Business Standard, November 16, 2007
Mumbai-based IT services provider Tata Consultancy Services (TCS) has signed a four-year, $200 million (around Rs 800 crore) contract with the Social Security Institute of Mexico (IMSS) — one of its biggest deals and its first government contract in the region.
>> More Details | created on: 11/17/2007
Where next for offshoring? Philippines or Ghana?
By Mark Samuels, The Knowledge, November 15, 2007
... Aitchinson lists a collection of countries that have been been keen to join the offshoring bandwagon: Argentina, Uruguay, Philippines, Russia, Ghana, South Africa and Mauritius.
>> More Details | created on: 11/17/2007
A meeting of minds tackles the big global issues
By Kate Bulkley, Guardian Unlimited, November 15, 2007
Pink is concerned about the effect of outsourcing. He explains that the long-term impact of offshoring has been underestimated: "In the US we have lost 400,000 jobs in total to offshoring in the last three years and this is equivalent to less than one month's worth of job turnover, which is nothing.
>> More Details | created on: 11/17/2007
Brit Tech Execs Plan More Outsourcing
By Gemma Simpson, BusinessWeek, November 13, 2007
Surveyed business IT leaders say they'll send even more work offshore in the days to come. Speed and flexibility are the biggest reasons.
>> More Details | created on: 11/13/2007
Neoris Expands Operations in Colombia
Yahoo! Finance, November 13, 2007
The directors of Neoris, a global business and IT consulting company, announced the expansion of their operations in Colombia. With the acquisition of the well-known Colombian company Hi-Tech Consultores S.A., CEMEX’s subsidiary company strengthened its presence in the Colombian market and announced its expansion strategy within the country.
>> More Details | created on: 11/13/2007
The End Of Offshore Outsourcing? I'm Asking
By John Soat, Information Week, November 13, 2007
Is the allure of work done overseas fading? Or is it as viable as ever? I can't reconcile conflicting reports.
>> More Details | created on: 11/13/2007
Rising costs force India to shift focus to partnerships
PR-USA.net, November 13, 2007
India's outsourcing industry has moved on from being a low-cost provider and is keen to enter the realm of partnership.
>> More Details | created on: 11/13/2007
India can become construction outsourcing hub
The Economic Times, November 13, 2007
India can become the global sourcing hub for construction equipment, components and construction related knowledge based activities, an industry official said on Tuesday.
>> More Details | created on: 11/13/2007
The green agenda will drive IT offshore
By Mark Kobayashi-Hillary, Computing, November 12, 2007
Thomas Friedman writes a regular column in the New York Times (NYT) and is well known throughout the outsourcing community for his book The World is Flat – an exploration of globalisation that takes in offshoring, outsourcing, and a new wave of services along the way.
>> More Details | created on: 11/12/2007
Is outsourcing the real problem in engineering?
By VIVEK WADHWA, JS Online, November 12, 2007
An increasing number of engineering jobs are being moved overseas by U.S. companies, yet it's not clear if the offshoring trend will erode our competitiveness or provide long-term benefit. Still, political and business leaders are raising the alarm about a shortage of engineers and saying we need to compete with India and China in graduation rates. They criticize American educators and prescribe teaching more math and science to children to get them up to speed.
>> More Details | created on: 11/12/2007
Subprime Mortgage mess not affecting Indian Offshoring -- Yet
By Linda Tucci, SearchCIO.com, November 12, 2007
The subprime mortgage mess wending its ugly way through the world's largest banks has not yet significantly affected the Indian offshore industry, said experts on both sides of the ocean. But that could change if the housing slump triggers a broader recession, forcing price adjustments, contract delays and changes in personnel from Indian providers doing business with U.S. companies.
>> More Details | created on: 11/12/2007
Cost no longer main outsourcing driver
By Miya Knights, ITPro, November 12, 2007
Major annual survey finds UK CIO attitudes to outsourcing maturing in search of greater responsiveness and flexibility as primary drivers.
>> More Details | created on: 11/12/2007
Telkom to cut costs for BPO players
Computing South Africa, November 12, 2007
The agreement reached between the South African government and Telkom, that will see the fixed-line operator reducing prices for business processing and outsourcing (BPO) operators in the country.
>> More Details | created on: 11/12/2007
Way to go… Outsource to the US and cut cost
By K. Bharat Kumar, The Hindu Business Line, November 7, 2007
Offshoring to India is old hat. Outsourcing to the US is the in-thing! Yeah. You read right.
>> More Details | created on: 11/07/2007
Bringing Work Home
By Laura Tiffany, Entrepreneur.com, November 7, 2007
You can go back home again. Many businesses are finding that homeshoring is a viable alternative to offshoring.
>> More Details | created on: 11/07/2007
Outsourcing makes managing a brand tougher
By Santosh Desai , The Economic Times, November 7, 2007
On the face of it, outsourcing makes building brands easier. One is not constrained by the facilities available in-house and can imagine brands with much greater freedom. Cost advantages can accrue because of the efficiencies involved and the brand gets to focus on what it does best — forging a deeper connection with the consumer.
>> More Details | created on: 11/07/2007
India Inc trains China in BPO skills
The Economic Times, November 7, 2007
In what could probably be the first of its kind venture, two Indian firms on Wednesday signed an initial pact with a Chinese industry body to train Chinese students in skills required in the booming outsourcing sector.
>> More Details | created on: 11/07/2007
Alsbridge Names Next Top 10 Latin American Cities for Outsourcing
TransWorldNews, November 7, 2007
Alsbridge, the award winning outsourcing, offshoring and shared services advisory firm, announced today its Next Top Ten list for outsourcing locations in Latin America.
>> More Details | created on: 11/07/2007
Financial Industry Discovers Value Of Indian (And Other) Outsourcing
CNN Money, November 6, 2007
Americans these days are used to getting bounced to India when they call customer service or tech support. But they may not know that when they, say, file an insurance claim, their business could also go somewhere south of the Himalayas.
>> More Details | created on: 11/06/2007
Sick And Tired Of Xenophobia In Offshore Outsourcing Discussion
By Mary Hayes Weier, InformationWeek, November 6, 2007
It's inevitable. We post a story about offshore outsourcing, and the comments section quickly fills with several or more postings about those damn foreigners taking our jobs. My multi-story package on entering the second decade of offshore outsourcing has attracted quite a few.
>> More Details | created on: 11/06/2007
West Visayas eyed as new wave city for offshoring-outsourcing site
By T. Villavert, Philippine Information Agency, November 6, 2007
Western Visayas (WV) Hub is identified as one of the Offshoring and Outsourcing (O&O) locations in the roadmap crafted by the Business Processing Association of the Philippines.
>> More Details | created on: 11/06/2007
BPO sector wants fiscal incentives to stay
By Elaine Ruzul S. Ramos, Manila Standard Today, November 6, 2007
The Business Processing Association of the Philippines has urged the government to maintain the incentives they enjoy to keep the industry competitive and realize its $13-billion revenue target by 2010.
>> More Details | created on: 11/06/2007
Infosys targets law firms with new legal outsourcing business
By Malar Velaigam, The Lawyer.com, November 6, 2007
India's second largest IT company Infosys Technologies is set to target UK and US firms when it launches a legal process outsourcing (LPO) business later in the year.Infosys has appointed Karyln Stanley, a former in-house lawyer at AT&T and former partner in Washington-based technology firm Cole Raywid & Braverman (now Davis Wright and Tremaine) to head up the business in the US.
>> More Details | created on: 11/06/2007
Thomas Cook signs $400-million outsourcing deal
By Miya Knights, ITPro, November 5, 2007
Thomas Cook today revealed it has extended its existing relationship with IT services company, Accenture with a new $400-million (£192.3-million), 10-year outsourcing contract.
>> More Details | created on: 11/05/2007
In Offshore Outsourcing, China's A Different Ball Game
By Mary Hayes Weier , Information Week, November 5, 2007
Many CIOs feel they need a presence there, but they're worried about the risks.
>> More Details | created on: 11/05/2007
Outsourcing's a dreaded word
The Economic Times, November 5, 2007
The term “outsourcing” means different things to different people in the US. It could be downright scary for some while for others it can have a pleasant and profitable connotation. Earlier, it simply meant jobs moving abroad, mostly to India. It, thereafter, acquired an emotional currency, especially among communities where people suddenly found themselves unemployed after companies exported jobs overseas.
>> More Details | created on: 11/05/2007
The original IT man
By Shivani Shinde, Business Standard, November 5, 2007
He’s in the eye of a leadership storm today. However, Narendra Patni, chairman and CEO of Patni Computer Systems, was among the first leaders to have started the offshoring trend in India.
>> More Details | created on: 11/05/2007
RP to get 10% market share of O&O industry
The Philippine Star, November 5, 2007
The Philippines is expected to corner 10 percent of the global offshoring and outsourcing (O&O) industry by 2010.
>> More Details | created on: 11/05/2007
Reasons to develop your software offshore
By Frank Booty, ComputerWeekly.com, November 2, 2007
For budget-constrained IT directors, outsourcing software development projects to India has been regarded as a good way to save time and money.
>> More Details | created on: 11/05/2007
Outsourcing 3Q '07: EMEA Hot; India Lukewarm; U.S.A. Cold
By Imrana Khan, Global Services, November 2, 2007
At a time when the U.S.-based buyers have started looking closer to home for onshore-delivery resources, the demand for IT Outsourcing (ITO), and Finance and Accounting Outsourcing (FAO) has been robust in Europe, Middle East and Asia (EMEA) in the third quarter of 2007, according to EquaTerra’s Pulse Survey.
>> More Details | created on: 11/05/2007
TCS goes to South Africa
The Economic Times, October 30, 2007
Tata Consultancy Services (TCS) has announced that it is launching a new subsidiary, TCS South Africa, to strengthen its focus and expand operations in South Africa.
>> More Details | created on: 10/30/2007
India, China hold offshoring ground
By Joel D. Pinaroc, ZDNet Asia, October 30, 2007
India and China continue to lead in Asia's offshoring activities, while Philippines' growth has exceeded analyst expectations, reveals a new market report.
>> More Details | created on: 10/30/2007
China drug R&D outsourcing firm mulls IPO
By Joanne Chiu, Reuters, October 30, 2007
Shangpharma Corp, the second-largest pharmaceutical and biotechnology research outsourcing firm in China, is considering an initial public offering at a time when investors are lapping up Chinese stocks.
>> More Details | created on: 10/30/2007
Outsourcing Will Be a Major Issue
By Rinku Tyagi, Global Services, October 30, 2007
"Outsourcing will be a major issue [in the coming Presidential elections in the U.S.A.]. Just wait and see!"says Arvind Panagariya, Professor of Economics, Columbia University. An author of many, his latest book India:The Emerging Giant will be released in Dec. 07. He discusses issues that are impacting globalization with Rinku Tyagi.
>> More Details | created on: 10/30/2007
Early Warning on Attrition
By Adyasha Sinha, Global Services, October 29, 2007
Offshore BPO and contact-center companies struggling to fight the attrition epidemic are coming to rely more and more on early warning systems that track employee behavior to predict their likelihood of leaving the company.
>> More Details | created on: 10/29/2007
Novartis and BT in IT outsourcing deal
ihotdesk, October 29, 2007
Novartis has struck a $500 million (£240 million) IT outsourcing deal with British Telecom (BT), according to new reports.
>> More Details | created on: 10/29/2007
RP seen to outgrow top BPO rivals
By Riza T. Olchondra, Inquirer, October 29, 2007
The Philippines' business process outsourcing (BPO) industry is expected to post a compounded annual growth rate (CAGR) of 62 percent, outgrowing three other primary destinations: China, India and Malaysia.
>> More Details | created on: 10/29/2007
Outsourcing: Big in Europe
By Tim Ferguson, silicon.com, October 25, 2007
Europe is now the biggest market for outsourcing, while demand in the US has softened as a result of a shift in focus to smaller deals.
>> More Details | created on: 10/25/2007
Global BPO Services Corp. Completes Initial Public Offering
CNN Money, October 25, 2007
Global BPO Services Corp. is a newly organized blank check company organized for the purpose of effecting a merger, capital stock exchange, asset or stock acquisition, exchangeable share transaction or other similar business combination of one or more domestic or international operating businesses. It plans to target acquisitions in the business process outsourcing industry.
>> More Details | created on: 10/25/2007
Broadband gains mean Ukraine is offshoring boss
The Knowledge, October 25, 2007
Yesterday's research from TPI - discussed on this blog - pointed to the continuing desire from IT directors to search out tip-tip offshoring locations. And three factors seem to point towards Ukraine having an upper hand.
>> More Details | created on: 10/25/2007
Third wave of outsourcing coming
The Hindu Business Line, October 23, 2007
Even as large global corporations transition to the second wave of outsourcing, the technology sector is heading towards the Third Wave in the making, according to The Hackett Group.
>> More Details | created on: 10/23/2007
Outsource Patenting?
By Shyamanuja Das , Global Services, October 23, 2007
As you probably would have read enough in the last few days, IBM, the largest IT-services firm in the world applied to the U.S. Patent and Trademark Office (USPTO) for patenting “a method for identifying HR work content to outsource offshore of an organization” to “countries where cheaper labor prices and/or cheaper materials are available.”
>> More Details | created on: 10/23/2007
Offshoring continues its inexorable rise in popularity
The Knowledge, October 23, 2007
Anyone doubting the impact of offshoring on the outsourcing market should check the latest figures from advisory specialist TPI. Across the globe, the percentage of contracts with an element of offshore delivery continues to increase.
>> More Details | created on: 10/23/2007
6th Sense Analytics Sponsors Duke’s First Annual Study on Global Service Providers
BusinessWire, October 23, 2007
Duke University's first annual survey of global service providers will be co-sponsored by 6th Sense Analytics, Inc., a pioneer in automating software development metrics. Duke’s Offshoring Research Network (ORN) has been conducting an annual survey on offshoring and outsourcing for several years, but this will be the first survey to examine the specific activities of the service providers themselves.
>> More Details | created on: 10/23/2007
Number of Outsourcing Contracts Fall by 16% in 2007
By Imrana Khan, Global Services, October 23, 2007
During the first three quarters of the year 2007, the number of outsourcing contracts declined to 228 from 272 deals signed in the same time frame last year, says a recent study.
>> More Details | created on: 10/23/2007
TCS bags $1.2 bn MSO contract from Nielsen
The Economic Times, October 22, 2007
In the biggest ever outsourcing deal won by an Indian firm, software leader Tata Consultancy Services (TCS) said it has secured a $1.2 bn global contract spread over 10 years from Dutch media and market information provider The Nielsen Company.
>> More Details | created on: 10/22/2007
IBM Posts 16% Jump In Third Quarter Earnings
By Paul McDougall , Information Week, October 22, 2007
IBM reported increased sales for outsourcing services and software, but a decline in the sale of hardware.
>> More Details | created on: 10/22/2007
HCL Q1 Registers 43% YoY Revenue Growth; Names New CEO
By Adyasha Sinha, Global Services, October 22, 2007
HCL Technologies has posted a 42.8 percent YoY revenues growth to reach at $429 million in the year 2006 to 2007. During the same time period, the company has also registered a net income of $77.4 million, up by 42.1 percent.
>> More Details | created on: 10/22/2007
Extending Benefits for Global Trade Layoffs
By Rusty Weston, My Global Career, October 22, 2007
If you lose your job as a result of globalization, House Democrats want to extend employment benefits to you to ease your transition. There’s a good chance that Republicans, also capable of reading polls, may jump on this bandwagon, too.
>> More Details | created on: 10/22/2007
Is outsourcing recession proof?
Talking Outsourcing, October 22, 2007
With the current economic volatility still ongoing some commentators have been mentioning that dreaded word - recession. In fact, there is probably someone out there counting how many times "recession" is mentioned on blogs like they used to do in newspapers back in the day, so here are six more notches for the recession blog-counter.
>> More Details | created on: 10/22/2007
BPO jobs no longer a calling for youth
DH News Service, New Delhi, October 18, 2007
The BPO sector, which is already encountering an attrition rate of 25 to 30 per cent, may face a tough challenge of managing with a 30 to 40 per cent shortage in trained manpower in the next two years, a survey says.
>> More Details | created on: 10/18/2007
UK should cash in on new EU for nearshoring – Intellect
IT Week staff, October 18, 2007
IT trade group Intellect sees an opportunity for UK firms to use those eastern European countries that have joined the EU for offshoring strategies. The statement comes on the eve of tomorrow’s Trade and Industry Select Committee report on the effects of the newcomers to the super-state.
>> More Details | created on: 10/18/2007
Extent of UK tech skills crisis in doubt
By Steve Ranger , ZDNet, October 16, 2007
The UK is not heading for a technology skills crisis, despite fears to the contrary, according to chief information officers and the audience at the silicon.com CIO Forum held on Monday.
>> More Details | created on: 10/16/2007
Offshoring - culture lessons are crucial
By Tim Ferguson, silicon.com, October 16, 2007
It's essential for businesses to understand the cultures and different ways of working of any potential offshore destination before moving their IT services there.
>> More Details | created on: 10/16/2007
Tata Earnings Show Offshore Outsourcing Moving Beyond Software Development
By Mary Hayes Weier, Information Week, October 16, 2007
In a sign that offshore outsourcing is moving into new areas, Tata Consultancy Services reported quarterly earnings Monday that, for the first time, show software application development and management making up less than half its revenue.
>> More Details | created on: 10/16/2007
R&D going global, study finds
By K.C. Krishnadas, EETimes, October 16, 2007
The focus of global R&D is shifting from the U.S. to India and China, according to a new study. The study by the Battelle Memorial Institute (Columbus, Ohio) and released Monday (Oct. 15) found that American dominance of global R&D could begin to wane in the next decade.
>> More Details | created on: 10/16/2007
Procurement offshoring is next big wave
By Sujata Dutta Sachdeva, The Times of India, October 15, 2007
After BPO and KPO, now it's PO or Procurement Outsourcing that's catching up in India. It began way back in 1995, with the Thames WaterAccenture contract but lost steam somewhere along the way. But now, PO is emerging as another arm in India's successful outsourcing story.
>> More Details | created on: 10/15/2007
Research reveals IT outsourcing and offshoring are taking competition to a new high
CNW Group, October 11, 2007
The Information and Communication Technologies Council (ICTC) announced today the release of two new reports that explore the evolving role of IT outsourcing and offshoring and the impact on Canadian business, human resources and competition.
>> More Details | created on: 10/11/2007
Will Outsourcing Help Companies Go Green?
By Ann All, ITBusinessEdge, October 11, 2007
In a post-”Inconvenient Truth” world, companies appear to be putting more thought into conserving energy in their data centers, as this Analyst Perspectives report makes clear. The report cites a recent Sun Microsystems survey in which 75 percent of executives tasked with purchasing data center gear say energy efficiency is a top priority and research from the Digital Reality Trust that 60 percent of companies expect green data center strategies to be part of future capital spending.
>> More Details | created on: 10/11/2007
The UK economy and globalisation
By Mark Kobayashi-Hillary, Computing, October 11, 2007
Macro-economic policy is not something that usually excites me. Though I write about globalisation I am personally more interested in the dynamics of work flowing across borders and people migrating more easily towards work, and especially in the way that my industry – IT – enables and contributes to this change. This concept of a network society is fascinating and truly exciting, it’s something that our industry is enabling for every other possible industry and something we should be proud of.
>> More Details | created on: 10/11/2007
Infosys posts $1bn revenues
By Neon Kelly, Computing, October 11, 2007
IT services supplier Infosys has seen its revenue climb $1.02bn (£500m) during the second quarter of 2007, representing year-on-year growth of 37 per cent. The Indian company gained 48 clients and added a net of 4530 new employees during the three months ending on September 30.
>> More Details | created on: 10/11/2007
Patently Absurd: IBM Tries to Patent Outsourcing, Then Kills It
By Timothy Prickett Morgan, IT Jungle, October 8, 2007
Sometimes, you have to laugh so you don't cry. Last week, Barron's, the weekend investment rag put out by Dow Jones and the companion to the Wall Street Journal, picked up on a story in the Westchester County, New York-based News Journal that detailed a patent application that IBM filed on July 12 concerning business methods to perform technical and economic analysis and recommend outsourcing options to customers.
>> More Details | created on: 10/08/2007
Commerzbank Outsourcing Deal With HP Worth EUR150 Million
CNN Money, October 8, 2007
Commerzbank AG's (CKB.XE) deal to outsource the management of 33,000 workstations and 12,000 printers to Hewlett-Packard Co. ( HPQ) will be worth around EUR150 million a person familiar with the matter told Dow Jones Newswires Monday.
>> More Details | created on: 10/08/2007
Vietnam offers outsourcing potential for China
digital journal, October 8, 2007
For years, the Chinese motorcycle boom was good for companies like Chong-qing Dongli Manufacturing Ltd, but by the late 1990s, the Chinese clamour for motorbikes was giving way to automobiles. So the company, which has four factories in southern China, made the decision in 2001 to go south of the border into Vietnam.
>> More Details | created on: 10/08/2007
IBM to open BPO center in Bulgaria
Trading Markets.com, October 8, 2007
IBM is setting up a center in the Bulgarian capital of Sofia that will provide a range of business process outsourcing services.
>> More Details | created on: 10/08/2007
A new solution for outsourcing
By Michael Heitmann, The Prague Post, October 4, 2007
Outsourcing, once the somewhat simple process of moving the entire back office of a major company to India or China, is getting more sophisticated. Firms are beginning to divide their offshore operations across continents, using near-shore locations in Central and Eastern Europe as a bridge between Western Europe and Asia.
>> More Details | created on: 10/04/2007
Now, housing societies switch to outsourcing
By Anisha Ashokan , Sify, October 4, 2007
The outsourcing trend for long has been associated with the BPO/IT/ITes sector and fast piercing into other commercial arenas as well. Lately, it has been observed that an increasing number of housing societies are entrusting chartered accountant (CA) firms with the management of their society accounts.
>> More Details | created on: 10/04/2007
India still rolling in the outsourcing money ...but spiralling costs need to be contained
Computing SA, October 4, 2007
India, the world’s leading software outsourcing destination, makes almost four-fifths of its annual R288bn revenue from software and back-office transactions from exports, with the US accounting for at least half of the sales of the top firms, like Satyam and Wipro, says Neels van Tonder, CEO of UCS Software Manufacturing (UCSSM), the specialised software outsourcer in the JSE Securities Exchange listed UCS Group Ltd stable.
>> More Details | created on: 10/04/2007
IBM applies for patent to aid outsourcing jobs
By JULIE MORAN ALTERIO, The Journal News, October 4, 2007
IBM Corp., which has invested billions to expand its footprint and its employee count in countries such as India, has applied for a U.S. patent for technology that makes it easier to figure out which jobs to send overseas.
>> More Details | created on: 10/04/2007
Fisher: Globalization proceeds at pace of technology
Dallas News, October 3, 2007
The world's economies are increasingly able to share knowledge and labor through digital communications technology, Dallas Federal Reserve President Richard Fisher said.
>> More Details | created on: 10/03/2007
Offshoring momentum still building
By Ben Woodhead , Australian IT, October 3, 2007
AUSTRALIA has been slow to openly embrace India as an outsourcing destination but momentum is building and more organisations are saying they've shipped technology and business process work offshore.
>> More Details | created on: 10/03/2007
Arroyo basks in praise from US business
By Christine Avendaño, Global Nation, September 28, 2007
AMERICAN businessmen marveled at the strength exhibited by the Philippine economy and told President Gloria Macapagal-Arroyo of their excitement over business opportunities in the country.
>> More Details | created on: 09/28/2007
Aviva's BPO biz on the block
Indiatimes, September 28, 2007
Aviva Global Services (AGS), the outsourcing arm of insurance major Aviva Plc, is said to be in talks to sell its business process outsourcing (BPO) units in India.
>> More Details | created on: 09/28/2007
Outsourcing for India to continue: TCS CEO
The Economic Times, September 28, 2007
India's largest software and services firm Tata Consultancy Services (TCS) on Thursday said outsourcing to the country would continue, even as the company plans to raise the charges for new clients.
>> More Details | created on: 09/28/2007
Offshoring Evolves Beyond American vs. Indian
By James Maguire, Datamation, September 28, 2007
In John Lennon's "Imagine," he sang: “Imagine there’s no countries / It isn’t hard to do.” While that Utopian vision isn’t expected anytime soon, there is one area in which the borders between countries are starting to dissolve: offshoring technology projects.
>> More Details | created on: 09/28/2007
Offshoring behind UK tech-labour divide
By Tim Ferguson , ZDNet, September 26, 2007
Offshoring is creating a divide in the UK technology industry by reducing the proportion of mid-level software-development jobs available in favour of higher-level management roles, research has claimed.
>> More Details | created on: 09/26/2007
Moving on up in the outsourcing world
By Marcus Gee, globeandmail.com, September 26, 2007
When most people think of outsourcing, they picture a young Indian in a cubicle in Bangalore talking to a guy in Flin Flon, Man., whose computer is on the fritz. But the outsourcing business is changing. In the hurry-up world of globalized trade and commerce, the image of the chatty Indian in a cubicle farm is fading even before it has a proper chance to become a cliché.
>> More Details | created on: 09/26/2007
Capgemini signs five-year BPO agreement with NXP
The Economic Times, September 25, 2007
Consulting, technology and outsourcing services major Capgemini on Monday said it has signed an agreement with NXP Semiconductors to provide end-to-end finance and accounting (F&A) services.
>> More Details | created on: 09/25/2007
ACS plans $1bn acquisitions in India
The Times of India, September 25, 2007
Dallas-based, $6-billion Affiliated Computer Services (ACS) is planning a string of acquisitions in India.
>> More Details | created on: 09/25/2007
RP firms target 10% of outsourcing market
By Riza T. Olchondra, Inquirer.net, September 25, 2007
The Business Process Outsourcing Association of the Phils. (BPAP) has completed its roadmap designed for the industry to corner 10 percent of the global BPO market and raise $13 billion in export revenues in two years.
>> More Details | created on: 09/25/2007
KCCT to train call centre agents on customer care
By Okuttah Mark , Business Daily, September 25, 2007
The Kenya College of Communications and Technology (KCCT) will start training Business Process Outsourcing agents next month as the country seeks to become a global call centre hub.
>> More Details | created on: 09/25/2007
Siemens launches IT services and solutions business in the Lower Gulf region
Al Bawaba, September 25, 2007
Siemens LLC, the regional company of Siemens AG, today announced the launch of the operations of Siemens IT Solutions and Services in the Lower Gulf region (UAE, Qatar, Bahrain, Oman and Yemen).
>> More Details | created on: 09/25/2007
Legal Process Outsourcing: Creating job opportunities
By Rachel Arora, Merinews, September 24, 2007
OUTSOURCING TO India and other lower-cost developing nations is the hottest topic in today’s global marketplace. Major corporations benefit from having work done at a quarter of the price, while the developing countries benefit from the huge influx of income and job creation. The latest industry to join the outsourcing rat race is the legal sector. Legal outsourcing has already created 12,000 job opportunities in India alone and this figure is expected to rise to as many as 79,000 by 2015.
>> More Details | created on: 09/24/2007
RPO is BPO's new billion-dollar-baby
Economy & Business, September 24, 2007
High attrition rates may be a blot on the great Indian BPO success story, but this problem has helped spin off a niche industry - Recruitment Process Outsourcing (RPO) - which is expected to grow by a billion dollar this fiscal to about $3.5 billion.
>> More Details | created on: 09/24/2007
Offshoring Key Part of Strategy for InformationWeek 500 Execs
By Ann All, ITBusinessEdge, September 24, 2007
Based on interviews with tech executives at the top 11 companies in this year’s edition of the annual InformationWeek 500, there is little doubt of the tremendous impact that offshore outsourcing is having on their businesses.
>> More Details | created on: 09/24/2007
Offshore IT Outsourcing Practice, Russia
ZDNet, September 24, 2007
A key question for anyone considering outsourcing for the first time is what my ROI for this decision is. Outsourcing with the right development vendor has been proven to provide significant ROI to companies in a variety of ways.
>> More Details | created on: 09/24/2007
This truth shore hurts
By Wider Angle & S.Mitra Kalita, livemint.com, September 21, 2007
In 2005, I was at a wedding in Ohio and someone seated at my table—a software tester—had nothing nice to say about offshoring. She hated the lack of control over team members in India, their hesitance to ask questions and a time difference that didn’t allow for instant communication. She quit her job in frustration.
>> More Details | created on: 09/21/2007
US cos could save $9.9 b thru outsourcing: Study
By Moumita Bakshi Chatterjee, Business Line, September 21, 2007
Estimating that US businesses could be sitting on $9.9 billion in potential infrastructure savings through outsourcing, a latest Forrester study has found that companies that have outsourced, in the past, ended up with 12-17 per cent cost savings.
>> More Details | created on: 09/21/2007
Interview with Subramanian Ramadorai
FT.com, September 21, 2007
Subramanian Ramadorai, CEO and Managing Director of Tata Consultancy Services, reviews the news on FT.com.
>> More Details | created on: 09/21/2007
IBM, Scotiabank expand relationship in $450-million IT outsourcing renewal
The Canadian Press, September 20, 2007
Scotiabank (TSX:BNS) is expanding its relationship with IBM Corp. in a $450-million, multi-year IT outsourcing deal. Under the arrangement announced Thursday, IBM will manage the big Canadian bank's information-technology operations, including its data centres, branches and automatic banking machines.
>> More Details | created on: 09/20/2007
Insurance offshoring business to touch $1bn by 2010
The Economic Times, September 20, 2007
Revenues from offshore insurance business process outsourcing (BPO) services in India are slated to touch $2 billion while the employee base of insurance BPO firms is expected to exceed one lakh by calendar 2010, notes a recent KPMG publication.
>> More Details | created on: 09/20/2007
Fiserv Establishes New Delivery Center in Costa Rica
Global Services, September 20, 2007
Fiserv Global Services (FGS) has established a new global delivery center in Costa Rica. The new center is part of the company’s growth strategy in countries outside the U.S. focused on leveraging world-class talent available in other countries.
>> More Details | created on: 09/20/2007
Offshoring on the Rise
By Insurance Networking News, September 1, 2007
Outsourcing in financial services is increasing year over year, according to results from two surveys. The surveys also indicate that offshoring is increasing due to cost savings and quality of work.
>> More Details | created on: 08/30/2007
Infosys sees silver lining in subprime crisis
By BS Reporter, Business Standard, August 30, 2007
Software services provider Infosys Technologies today said that its US clients had assured to increase offshoring
>> More Details | created on: 08/30/2007
Indian MPOs well placed to serve US lenders
By IANS, The Economic Times, August 30, 2007
The US' sub-prime mortgage crisis, lending to borrowers with poor credit rating and the resultant defaults, is expected to increase offshoring of loan processing activities by American lending institutions, feel mortgage process outsourcing (MPO) industry officials.
>> More Details | created on: 08/30/2007
msc malaysia technology companies underline world class competencies and regional expansion in the run up to gitex 2007
By Al Bawaba , August 27, 2007
msc malaysia technology companies underline world class competencies and regional expansion in the run up to gitex 2007
Middle East a key area for growth for Malaysian tech firms as the region looks to spearhead economic development over the coming years
>> More Details | created on: 08/30/2007
Offshoring: Staying closer to home
By Ephraim Schwartz, August 20, 2007
India and China are about to get some competition, thanks to a recent surge in near-shoring in Canada and Latin America
>> More Details | created on: 08/23/2007
How To Keep Your Job Onshore
By BusinessWeek, August 20, 2007
An ever-wider variety of white-collar jobs is being sent offshore. Here's how to make sure yours isn't one of them
>> More Details | created on: 08/23/2007
IT’s rockin’
By Arun Varma Delhi, HardNews, August 17, 2007
The rush to join the IT bandwagon is great. But will the party last?
>> More Details | created on: 08/23/2007
Users have their say on infrastructure offshoring
By Nick Mayes, CBRonline, August 13, 2007
One third of organizations would consider managing their IT infrastructure from an offshore location in the near future, according to a new survey of senior IT decision makers.
>> More Details | created on: 08/15/2007
KPOs concerned over manpower
By The Times of India, August 11, 2007
China poses the biggest threat to India in terms of weaning away much of the latter’s outsourcing business, according to experts and CEOs of leading companies who spoke at a seminar here on Friday.
>> More Details | created on: 08/13/2007
Lloyds TSB axes UK IT staff
By Leo King, FairfaxBusinessMedia, August 9, 2007
Lloyds TSB, the U.K.'s fifth largest bank which last week reported half year profits up 15 percent at £2 billion (US$4 billion), is offshoring 250 U.K. IT jobs to India.
>> More Details | created on: 08/13/2007
Brief: India-based Wipro acquires U.S. outsourcer Infocrossing
By Patrick Thibodeau, Computerworld, August 6, 2007
Wipro Ltd., the India-based company that has boomed thanks to IT offshoring by U.S. companies, announced today that it is acquiring New Jersey-based outsourcing firm Infocrossing Inc. for some $600 million.
>> More Details | created on: 08/07/2007
Towards $50 billion
By Venkatesh Ganesh, July 27, 2007
According to the National Association of Software and Service Companies (Nasscom), the Indian IT industry has just scratched the surface in the offshoring market, whose size is estimated to be about $330 billion in all. Out of this India is expected to corner $39.6 billion in 2006-07 and then go on to hit $50 billion by 2007-08.
>> More Details | created on: 08/07/2007
Software Development in China
By Jonathan Erickson, Dr.Dobb's Portal , July 27, 2007
The important issues are resource availability, cost, quality, time, and security/IP protection. Sound familiar?
>> More Details | created on: 08/07/2007
External affairs
From The Economist print edition, July 26, 2007
Old assumptions are being challenged as the outsourcing industry matures.
>> More Details | created on: 07/31/2007
Luring Customers with Local Call Centers
By Mark Scott , Business Week, July 24, 2007
Finding that the cost savings of offshoring are offset by losses in client retention and satisfaction, British companies are moving support operations back home
>> More Details | created on: 07/26/2007
Offshoring Media: Lenovo Picks India as Site for Its ‘Global Hub’ for Marketing
By RICK SMITH, LocalTechWire, July 17, 2007
On Tuesday, Lenovo disclosed plans to locate its international “global hub” for marketing in Bangalore, India – that country’s “Silicon Valley.”
>> More Details | created on: 07/26/2007
E&Y sends compliance work offshore
By Vanessa Houlder, Financial Times, July 11, 2007
Thousands of businesses will have their corporate tax returns completed in India after Ernst & Young announced it would be the first of the big four firms to move its UK tax compliance work offshore.
>> More Details | created on: 07/26/2007
Are British Offshoring Fears Overblown?
By Natasha Lomas , Business Week, July 9, 2007
The nonprofit Work Foundation says public perception of an "explosion" of outsourcing from Britain to India is exaggerated
>> More Details | created on: 07/26/2007
Developers’ new mantra: Tier II &Tier III cities
By KAMAL TANEJA, The Financial Express, July 1, 2007
The real estate sector in India has undoubtedly garnered unprecedented momentum in recent times. Besides attracting vast interest from foreign players, the industry is also witnessing a number of changing trends within the country. One such major trend is of developers shifting focus towards Tier II & III cities.
>> More Details | created on: 07/02/2007
Betfair Taps Romania for Offshoring
By Andy McCue, Business Week, June 29, 2007
At the online gambling company's software development center in Romania, staffing costs are 25% to 30% cheaper than in London
>> More Details | created on: 07/02/2007
IT cos lack viable biz model for consulting
By RITWIK DONDE, TIMES NEWS NETWORK, June 29, 2007
It looks like the wannabe consultants might need a consultant themselves. Indian IT services companies, who have set up their consulting practices, have still not been able to work out a viable business model for them.
>> More Details | created on: 07/02/2007
India Is Offshoring Hub, But May Lose To China: Deloitte
NEWSPOST.com, June 26, 2007
India continues to be the global offshoring hub but is likely to lose its share of two-thirds of offshored staff in the next 10 years due to stiff competition from China, according to a report by consulting firm Deloitte.
>> More Details | created on: 06/26/2007
Stop offshoring our jobs, says union to ANZ
nzherald.co.nz, June 15, 2007
Union bosses have called on the new chief executive of the Australia and New Zealand Banking Group (ANZ) to stem the number of jobs being sent offshore.
>> More Details | created on: 06/15/2007
Wachovia opening Philippines call center
By RICK ROTHACKER, The charlotte observator, June 15, 2007
Potentially threatening to upset recent success in customer satisfaction surveys, Wachovia Corp. plans to open a call center in the Philippines early next year, the first time the Charlotte bank has moved customer-service functions offshore.
>> More Details | created on: 06/15/2007
Global BPO biz may slow to 2 percent growth
TIMES NEWS NETWORK, June 5, 2007
CHENNAI: Global business process outsourcing sector is likely to see only a modest growth of 2per cent in 2007, after growing at a compounded annual rate of 14per cent during the last five years, going by some of the recent indicators, according to a senior industry observer.
>> More Details | created on: 06/05/2007
Is Egypt The Next Offshoring Giant?
By Timothy Prickett Morgan , The Four Hundared, June 5, 2007
As one of the cradles of earlier generations of information technology based on hieroglyphs and papyrus and as the former center of the civilized world many thousands of years ago, Egypt might seem like a logical place for computing to have started. But it didn't start there, because no civilization gets to ride at the top for long at historical timescales. However, if the analysts at
Yankee Group are right, Egypt may get a second chance at being a center of technology.
>> More Details | created on: 06/05/2007
TCS sets up delivery centre in Mexico
By Press Trust of India, May 30, 2007
IT services company Tata Consultancy Services (TCS) today said it has set up a global delivery centre in Mexico as part of its plan to expand operations in Latin America, and will hire 500 people for the purpose this year.
>> More Details | created on: 05/30/2007
Wage inflation sinks offshoring for one startup
By Carmen Nobel , San Francisco (InfoWorld) , May 30, 2007
But the runaway growth of offshoring has created its own problems in countries like India, where a substandard infrastructure and stiff competition for talented workers has changed the economics of setting up shop outside the U.S.
>> More Details | created on: 05/30/2007
Antares Management Solutions, Prudential Insurance Partnership Continues to Grow
PRNewswire, May 25, 2007
Antares Management Solutions has received a contract renewal to provide full Business Process Outsourcing (BPO) services for Prudential's (NYSE:
PRU), individual health insurance business through the year 2017.
>> More Details | created on: 05/25/2007
Tata Consultancy Services and Microsoft Strengthen Relationship to Deliver Business Intelligence and Performance Management Solutions
PRNewswire, May 25, 2007
TCS is Platinum Sponsor at the First-Ever Microsoft BI Conference
SEATTLE, May 9 /PRNewswire/ -- Tata Consultancy Services (TCS), (BSE:TCS.BO, NSE: TCS.NS), a leading global IT services, business solutions and outsourcing firm, today announced plans with Microsoft Corporation to deliver Business Intelligence and Performance Management (BIPM) solutions to global companies
>> More Details | created on: 05/25/2007
ANZ beefs up Bangalore ops
By Ben Woodhead, Australian IT, April 26, 2007
THE ANZ Bank has reported an 8 per cent year on year jump in first half technology costs to $278 million as it increases headcount in its Bangalore software development centre and moves additional computing work offshore. Rising software spending and rising data communications costs also contributed to the $20 million jump in information technology expenses during the six months to March 31.
>> More Details | created on: 04/26/2007
24/7 Customer Expands Partnership with Aviva
CIOL Bureau, April 26, 2007
24/7 Customer has announced that it has won its first Finance & Accounting Outsourcing (FAO) business program. With this new business program, 24/7 Customer has further expanded its partnership with Aviva Global Services. Under the terms of the agreement, 24/7 Customer will provide support in general ledger and reconciliation processes, at 200,000 sq ft Aviva — 24/7 center, Chennai, India.
>> More Details | created on: 04/26/2007
CSC buys India’s offshoring story
By Chitti Pantulu, Daily News and Analysis, April 26, 2007
Further underlining the importance of size in IT services success, the $15 billion Computer Sciences Corporation (CSC) said it will acquire Covansys in an all-cash transaction at $34.00 per share, or $1.3 billion in value.
>> More Details | created on: 04/26/2007
IT firms should set up centres at other regions: study
indiatimes, April 25, 2007
Indian companies can tap new avenues in offshore sourcing business by scaling-up their operations and setting up centres in regions like Central/Eastern Europe, North America and Asia Pacific, a NASSCOM-KPMG study has said. "Indian companies could follow the hub-spoke model by setting up offshore centres in different regions," the study said.
>> More Details | created on: 04/25/2007
IBM inks $460m BCV IT deal; takes over Unicible
Finextra, April 24, 2007
Switzerland's Banque Cantonale Vaudoise (BCV) is outsourcing its IT operations to IBM under a five year, $460 million contract that will see the vendor take over the business of the bank's existing technology provider, Unicible.
>> More Details | created on: 04/24/2007
KPO may miss $12 bn mark
By Shivani Shinde, rediff News, April 24, 2007
The $3 billion knowledge process outsourcing (KPO) market in India might not touch the projected $12 billion figure by 2010.
>> More Details | created on: 04/24/2007
Barclays likely to create 10k jobs in India
The Economic Times, April 24, 2007
The proposed takeover of ABN Amro will help Barclays become a formidable force in India where it is still a fledgling player with big ambitions. India will also benefit from the thousands of jobs that will be outsourced into the country. Barclays agreed to buy ABN Amro at $91 billion in what is the biggest-ever financial services takeover.
>> More Details | created on: 04/24/2007
IBM expands operation in India
IBN Live, April 24, 2007
As part of its expansion plans to enter 14 new cities in the country, IBM India on Thursday announced its operations in Goa. This would enable IBM to cater specially to the unique requirements of the clients in Goa and neighboring markets.
>> More Details | created on: 04/24/2007
U.S. No Longer Giddy as a Schoolgirl about Offshoring
By Ann All, ITBusinessEdge, April 24, 2007
TPI’s latest report shows a whopping 70 percent drop in value in outsourcing contracts signed by U.S. companies in 2007’s first quarter.
>> More Details | created on: 04/24/2007
Nasscom to Concentrate on BPO Industry
SDA India, April 24, 2007
The National Association of Software and Services Companies (NASSCOM) has decided to divert all its energies to the Business Process Outsourcing (BPO) industry, as the industry is undergoing phenomenal growth. The BPO section grew at a compound annual growth rate of 32 per cent during 2006-07.
>> More Details | created on: 04/24/2007
Satyam's Revenue grows 35%, Net Profit grows 43%
india E News, April 20, 2007
Satyam declared its results for the fourth quarter and fiscal year ended 2007, today. Revenue for the year grew by 35%, while profits grew by 43% over fiscal 2006. The other highlights of the performance are as follows:
>> More Details | created on: 04/22/2007
Wipro Q4 Results Summary
By Prashanth, CIO Weblog, April 20, 2007
Revenues at $690.7 M (YoY growth of 36%), ahead of guidance of $685 M for the quarter.
>> More Details | created on: 04/22/2007
Tata Consultancy plans big push into China
By Joe Leahy, FT.com, April 19, 2007
Tata Consultancy Services is planning a big push into China, the only computer services outsourcing market that the Mumbai-based company believes has the potential to match India in size. India’s biggest outsourcing company, which has set a goal of increasing its China staff fourfold to 5,000 in four years, sees the country as the central plank in a global emerging market expansion plan that takes in Asia, Latin America, eastern Europe and north Africa.
>> More Details | created on: 04/19/2007
Eastern Europe Becomes a Center for Outsourcing
By JOHN TAGLIABUE, The New York Times, April 19, 2007
Fillip Pejfar works in a sparkling new office tower here on the western edge of the Czech capital, using high-resolution scanners to enter accounting material into the computing systems of Accenture, the global business consulting group. Mr. Pejfar’s bookkeeping is not helping Czech clients. His expertise is meant for companies like the French chemical giant Rhodia and the big German software group SAP.
>> More Details | created on: 04/19/2007
Bottom falls out of US outsourcing market
ITNews, April 19, 2007
US outsourcing operators are suffering from a "dramatic shift" in the global market as customers ditch America for Europe and Asia-Pacific, new research warns.The latest Quarterly Index from sourcing advisers TPI shows that some $5.2bn of outsourcing deals were struck in the Americas in the first three months of this year, a decrease of some 70 per cent on the first quarter of 2006. Indeed, the 27 contracts awarded in the US during the first three months of this year represent the fewest quarterly contract awards since 2001.
>> More Details | created on: 04/19/2007
Measuring Productivity, Offshoring and Wages when Statistics Lie
ThomasNet, April 19, 2007
A recently revised study proposes that the federal government's measure of productivity growth of the U.S. manufacturing sector may be widely overstated due to outsourcing and the shift to offshore production of goods. It also finds "a direct link" between productivity measurement, offshoring and workers' wages. Statistics can lie, so how do we measure manufacturing productivity?
>> More Details | created on: 04/19/2007
IBM to Manage R&SA's IT Infrastructure
CXOToday, April 19, 2007
IBM has entered into a 10 year, multi-million pound, IT services agreement with Royal & SunAlliance (R&SA), leading insurance group, to manage its IT infrastructure and provide end to end service integration across all R&SA's third party technology suppliers.
>> More Details | created on: 04/19/2007
Karnatak University ties up with Infosys BPO to train students in soft skills
The Hindu, April 18, 2007
Karnatak University Dharwad is seeking the help of Infosys BPO to train degree students in the soft skills necessary for business process outsourcing companies. A memorandum of understanding was signed between the university and the BPO on Tuesday.
>> More Details | created on: 04/18/2007
FSA farms out IT in £80m deal
By Lara Williams, Computing, April 18, 2007
The Financial Services Authority (FSA) is outsourcing its IT infrastructure and service delivery to Fujitsu in an £80.8m eight-year deal to transform the organisation’s technology performance. The deal, which includes a no penalty exit clause after five years and £56.2m, is part of a larger IT transformation programme the financial regulator launched in August 2005.
>> More Details | created on: 04/18/2007
IBM Meets 1Q Earnings Forecast
By Brian Bergstein, The Associated Press, April 18, 2007
Quarterly results from International Business Machines Corp. are falling into a pattern: Despite weak spots in certain geographies or business units, the company manages to hit its targets and increase its overall profitability.
>> More Details | created on: 04/18/2007
Unisys Study Indicates Surge in IT Support Services Among Large Enterprises
Unisys, April 18, 2007
Unisys Corporation research indicates that while end-user support requirements are growing exponentially in large enterprises, executives’ misperceptions about outsourcing as a way to deliver IT services threaten to impede services from achieving the value employees need most. Compared to five years ago, technology usage – including daily use of desktop computers, laptops, cell phones and PDAs – has increased 50 percent among professionals in nearly two-thirds of large organizations surveyed by Unisys.
>> More Details | created on: 04/18/2007
TCS to begin talent acquisition from N America
By SHIVAPRIYA, indiatimes, April 17, 2007
The $4 billion Tata Consultancy Services (TCS) intends to beef up recruitment from overseas geographies and recruit more people at its global development centres as part of its strategy to reduce geo-political risk, bring in multi-language capabilities and cater to different time zones. In just ended fiscal 2007, the company recruited 32,000 people of which 18% were from outside India.
>> More Details | created on: 04/17/2007
Offshoring tips and pitfalls - readers speak
By Steve Ranger, silicon.com, April 17, 2007
Offshoring IT services to India can bring big benefits - but there are pitfalls for the unwary, according to silicon.com readers. In response to our Inside India special report a number of readers have told us their own experiences of doing business in India.
>> More Details | created on: 04/17/2007
BPO Council Launched in NY, Philippines Praised as Outsourcing Destination
Davao Today, April 17, 2007
Consul General Cecilia B. Rebong of the Philippine Consulate General in New York, USA reported to the Department of Foreign Affairs that the Philippine American Chamber of Commerce-New York (PACC-NY) formally launched the Business Process Outsourcing (BPO) Council on 4 April 2007 at the Philippine Center in Manhattan to promote the Philippines as a business process outsourcing destination.
>> More Details | created on: 04/17/2007
Alsbridge Announces Outsourcing 'Tour of India' for Corporate Executives
PRNewswire, April 17, 2007
Alsbridge, the award winning outsourcing, shared services and offshoring advisory firm today announced that it plans to sponsor site tours of the leading offshore outsourcing providers in India for corporate executives Nov. 1 - 12. The tours and hands-on educational program focused on outsourcing strategies, will examine the capabilities and methods of several outsourcing providers in major centers in India.
>> More Details | created on: 04/17/2007
TCS Clocks USD 4.3 B in Revenues for 2006-07
SDA India, April 17, 2007
India’s largest IT services firm, Tata Consultancy Services (TCS), the IT services, business solutions and outsourcing firm, has reported its consolidated financial results for the quarter and financial year ended March 31, 2007. The total revenue stands at a whopping USD 1.2 billion up 8 per cent Quarter-on-Quarter. The net profits is at USD 270 million; up 9 per cent Quarter-on-Quarter.
>> More Details | created on: 04/17/2007
BearingPoint to Establish SAP Center of Excellence for Utilities in São Paulo, Brazil
BusinessWire, April 16, 2007
BearingPoint, Inc. , one of the world’s largest management and technology consulting firms, today announced it will open a SAP Center of Excellence (CoE) for utilities in São Paulo, Brazil. The center will serve to concentrate BearingPoint’s SAP Utilities practice in Brazil, with more than 180 trained, certified and experienced consultants dedicated to SAP’s Utilities Industry Solution, which includes commercial processes such as customer care, billing, work and device management, loss prevention and collections.
>> More Details | created on: 04/16/2007
Satyam Partners With iTKO
EFYTimes.com, April 16, 2007
Satyam Computer Services, Ltd, a global and information technology services company, has announced its alliance with iTKO, a US-based testing software company, to establish a service oriented architecture (SOA) testing practice within QEdge, Satyam’s product and application testing practice.
>> More Details | created on: 04/16/2007
Infosys to open center in Mexico
CIOL, April 16, 2007
IT major Infosys, intends to open a development center in Mexico soon. Announcing this at the company’s Q4 earnings media briefing, SD Shibulal, member of the board and head-world wide customer sales and delivery said that the center would be ready by second quarter next year and would initially seat 300 people.
>> More Details | created on: 04/16/2007
Citigroup cost cutting puts a bull's-eye on IT
Haymarket, April 16, 2007
As part of Citigroup's campaign to cut US$10.4 billion in spending over the next three years, the banking giant's tech operations are the target of a consolidation and offshoring projects in the coming months.
>> More Details | created on: 04/16/2007
Shortage of Engineers in the U.S. a Myth
By Juhi Bhambal, Global Services, April 16, 2007
One of the reasons cited for sourcing engineering talent from China and India is that the U.S. is not graduating sufficient engineers, while the other two countries have a surplus. The numbers that have been most commonly cited are: U.S. graduates roughly 70,000 graduates a year while China and India together graduate approximately 950,000. That's 13 times more engineering graduates than in the U.S.
>> More Details | created on: 04/16/2007
Infosys Shares Climb on Profit Rise
BusinessWeek, April 14, 2007
Infosys Technologies (INFY) Apr. 13 raised its forecast on earnings and sales during the coming months - but the Indian technology service provider still faces challenges ahead as its staffers demand higher wages.
>> More Details | created on: 04/14/2007
IBM, SAB sign multimillion-rand IT deal
Mail&Guardian, April 13, 2007
Information and communication technology group IBM South Africa has clinched a six-year, multimillion-rand contract for IT services from South African Breweries (SAB), it said on Friday. The value of the deal has not been disclosed.
>> More Details | created on: 04/13/2007
U.S. DLA Inks Outsourcing Contract with Accenture