Future is in globally distributed work, not offshoring 
Business Standard, December 30, 2005
"Imagine there are no countries,” sang John Lennon, the Beatles singer in 1971. Businesses of the 21st century are gradually becoming so."
From business process outsourcing to knowledge process outsourcing to intellectual property outsourcing, businesses are moving where the resources are cheap and markets exist, dissolving boundaries. This is leading industry to take up a new expression, “Globally Distributed Work” (GDW).
>> More Details | created on: 01/04/2006
Global cos keen on outsourcing more R&D jobs to India: Survey
By Anil Sasi, The Hindu , December 26, 2005
Global firms have comprehensively voted in favour of offshoring assignments to India over other emerging destinations such as Eastern Europe and China during the next three years.
>> More Details | created on: 01/23/2006
Legal services' offshoring to India to grow 10 times: Study
WebIndia123.com , December 25, 2005
The revenue from outsourcing of legal services from India is growing every year and is estimated to grow ten times in the next five years from the current level of US dollar 61 million.
>> More Details | created on: 01/23/2006
After BPO, auto parts sourcing set to move into top gear: CII
The Financial Express, December 21, 2005
Global auto components consumption is expected to grow from $1.2 trillion in 2004 to $1.6 trillion by 2015. India has the potential to capture a major chunk of the business, provided it improves its infrastructure, said delegates at the outsourcing summit organised by CII on Monday.
>> More Details | created on: 12/22/2005
OFFSHORING 2006: BEYOND BANGALORE
By Linda Tucci, SearchCIO.com, December 21, 2005
What's really happening on the offshore outsourcing horizon? If you are seeking offshore IT services in 2006, chances are great your passage will be to India, an IT powerhouse that despite complaints about rising wages or crumbling infrastructure, captures between 80% and 90% of the total offshore dollars.
>> More Details | created on: 12/21/2005
French doubts grow over the benefits of offshoring
By Tom Braithwaite, Financial Times, December 20, 2005
French businesses are becoming sceptical about the cost benefits of offshoring, the practice of moving work to cheaper overseas locations. But companies believe investing in overseas markets can save jobs at home, according to a survey published by the consultants KPMG and Medef, the French employers’ group.
>> More Details | created on: 12/21/2005
India Seeks to Codify the Rules on Outsourcing
By Anand Giridharadas, International Herald Tribune, December 19, 2005
It may be the gravest challenge mounted by developing economies against the developed, but it will languish on the periphery of this week's trade talks in Hong Kong, silenced by the fury over fruits and vegetables.
The phenomenon answers to many names, from "outsourcing" to "offshoring" to "BPO." It is "global sourcing" in the euphemistic parlance of corporate chieftains, and "delocalization" in the blunter phrasing of the French. Regardless of what you call it, it threatens to transform where, and how, much of the world's work is done.
>> More Details | created on: 12/19/2005
Outsourcing to earn India $60 billion by 2010
Daily Times, December 19, 2005
Software and customer services outsourced to India are forecast to grow 25 percent a year by the end of the decade to $60b.
>> More Details | created on: 12/19/2005
What the? Survey finds BPO a mystery to Aussie firms
By Michael Crawford, Computerworld, December 19, 2005
The majority of Australian businesses in the private and public sector lack the ability to link outsourcing with business growth and instead use outsourcing only as a cost-cutting measure, according to a new survey conducted by business process partnering company UCMS.
>> More Details | created on: 12/19/2005
China, Lethargy Pose Threat to Indian Offshoring Success
By Rahul Kumar, One World South Asia, December 16, 2005
India will have to pull up its socks if it has to retain its edge in the global offshoring scenario as China is rapidly catching up with improved communication and training facilities in English, world-class infrastructure and strong urban facilities.
>> More Details | created on: 12/16/2005
Emerging themes in offshoring
Deccan Herald, December 16, 2005
Offshoring in India is poised for a dramatic growth. The next wave for offshoring would be in the IT infrastructure domain, along with the emergence of new offshoring locations like China and the drive to achieve operations excellence.
>> More Details | created on: 12/20/2005
Outsourcing market sees growth leap
By Anusha Bradley, Supply Management, December 15, 2005
Procurement outsourcing is growing at a rate of 30 per cent a year and will be a £220 million market in 2006, researchers claim.
>> More Details | created on: 12/15/2005
The next wave
The Economist, December 15, 2005
India's IT and remote-service industries just keep on growing
>> More Details | created on: 12/15/2005
Outsourcing: India's golden egg starts to crack
By Indrajit Basu , Asia Times, December 15, 2005
It's hard to swallow but the halcyon days of India's lucrative information technology (IT) and business process outsourcing (BPO) sectors are over unless the industries address some fundamental problems.
>> More Details | created on: 12/15/2005
McKinsey pegs offshoring mkt at $300 billion
Financial Express, December 13, 2005
The Nasscom-McKinsey Report 2005 released on Monday has lowered the forecast for the Indian IT-ITeS exports for 2008 from $54 billion it projected in 2002 to $50 billion. The projected CAGR too has also been lowered from 34% (2002-08) to just 28% (2005-10) now.
>> More Details | created on: 12/13/2005
Procurement Outsourcing Will Top US$380 Million in 2006, According to New Everest Research Institute Study
Chron.com, December 12, 2005
The US$297 million multi-process procurement outsourcing (PO) sector is growing at 30% per annum and will exceed US$380 million in 2006, according to new findings by Everest Research Institute, with the potential to grow into a multi-billion dollar market over time. Procurement outsourcing refers to the complete or partial transfer of the business processes, infrastructure and resources associated with purchasing all indirect costs, including contracted services, by a company to a third-party services provider.
>> More Details | created on: 12/12/2005
IBM Daksh opens delivery centres
Sify.com, December 12, 2005
IBM Daksh today opened three new business transformation outsourcing (BTO) delivery centres in Pune, Chandigarh and Kolkata with a current capacity of 2,100 seats across them.
>> More Details | created on: 12/12/2005
Outsourcing 'to earn India $60bn'
BBC, December 12, 2005
India could earn $60bn a year by 2010 from information technology and outsourcing, an industry report says.
>> More Details | created on: 12/13/2005
US may increase immigration and outsourcing from India
Rediff, December 12, 2005
Fearing a massive workforce deficit by the year 2020, the United States may increase immigration and outsourcing opportunities from India, US Consul General Henry Jardine indicated on Monday.
>> More Details | created on: 12/13/2005
US may increase immigration and outsourcing from India
Rediff, December 12, 2005
Fearing a massive workforce deficit by the year 2020, the United States may increase immigration and outsourcing opportunities from India, US Consul General Henry Jardine indicated on Monday.
>> More Details | created on: 12/12/2005
Doha round is missing the point on poor countries
Financial Times, December 12, 2005 (Subscription required)
Tony Blair, Britain's prime minister, and a vast chorus of world leaders have warned that the possible failure of the Doha trade talks would be a catastrophe for the world and a lost opportunity to alleviate poverty in developing countries. However, as the parameters of a possible deal are hammered out in back-room meetings, we should remember that the content of the agreement matters more than the agreement itself. As it stands, the Doha round is rushing headlong – if any trade agreement can be described as "rushing" – towards a conclusion that would do very little for the poorest countries.
>> More Details | created on: 12/13/2005
India is seeking to codify the rules on outsourcing
By Anand Giridharadas , International Herald Tribune, December 12, 2005
India, among the pioneers of outsourcing, is pressing wealthy countries to give services like call centers and offshore software development legal sanction that cannot be revoked. It is also urging them to make it easier for outsourcing companies to send employees to the West on temporary visits to manage customer relations and to sell, install, maintain and service their products
>> More Details | created on: 12/12/2005
It's now Hollywood outsourcing to India
Hindustan Times, December 9, 2005
Bypassing decades of government paranoia and suspicion, Indian film studio executives and producers are quietly positioning the country as a potentially large outsourcing destination for Hollywood movies.
>> More Details | created on: 12/15/2005
Airbus outsourcing aero-system jobs to India
By Shivaji Sarkar, Central Chronicle, December 9, 2005
India is trying to strike a unique balance between the European Airbus and the US Boeing. The two companies following an Indian bid have agreed to outsource $ 3 billion in aero-system jobs.
>> More Details | created on: 12/09/2005
RBI guidelines on outsourcing of financial services by banks
Web India, December 8, 2005
Reserve Bank of India (RBI) has come out with a draft guidelines on outsourcing of financing services that intended to provide direction to banks to adopt sound and responsive risk management practices for effective oversight, due diligence and management of risks arising from such activities.
>> More Details | created on: 12/08/2005
Offshoring Poses Crucial Human Resource Challenges at Home, Overseas
New Wise, December 8, 2005
Potentially massive savings in wage and benefit costs continue to drive the global offshoring movement, but companies are facing a wide range of people management issues both overseas and at home, according to a major study released today by The Conference Board, the global research and business membership organization
>> More Details | created on: 12/08/2005
IT firms look for bigger bite of outsourcing pie
By Sreejiraj Eluvangal , Rediff, December 8, 2005
Taking advantage of the positive image the Indian IT sector has built up over the years, IT firms are lobbying with US software vendors, to outsource creation of entire products to them.
"Currently, just around 5 to 10 per cent of outsourced product development involves creating an entire product here in India.
But trends indicate that over the next five years, an Indian partner developing an entire product will become the norm.
>> More Details | created on: 12/08/2005
IBM expands lead in growing outsourcing market
Computer business review, December 8, 2005
The worldwide market for IT outsourcing totaled $84.6bn in 2004, up 10.7% from 2003, while the US market grew 7.5% to hit $33.9bn, according to a report from analyst group IDC. IBM continued to lead all other vendors in outsourcing revenue, both worldwide and in the US.
>> More Details | created on: 12/09/2005
Microsoft to Invest in India, Add Jobs
By Rajesh Mahapatra, Yahoo! Finance, December 7, 2005
Microsoft plans to nearly double its work force in India over the next four years, investing $1.7 billion and adding 3,000 jobs in a vote of confidence in one of the world's fastest-growing markets
>> More Details | created on: 12/07/2005
How many U.S. jobs may be offshored
By Kevin Hall, KR Washington Bureau, December 7, 2005
Experts differ on how many U.S. jobs have been sent offshore, or may be. The McKinsey Global Institute, a pro-business research center, estimated earlier this year that 11 percent of U.S. jobs - almost 15 million - hypothetically could be done overseas.
>> More Details | created on: 12/09/2005
New offshoring of jobs debated at ILO social policy lecture
The Barbados Advocate, December 7, 2005
THE New Offshoring of Jobs and Global Development was the first topic addressed on Monday at the International Labour Organisations (ILO) 7th Nobel Peace Prize Social Policy Lectures, hosted by The University of the West Indies and the International Institute for Labour Studies.
>> More Details | created on: 12/07/2005
India gets more complex outsourcing
News and Observer, December 6, 2005
Intel, the world's largest chipmaker, and J.P. Morgan Chase, the global investment banker, said Monday that they would outsource significant operations to India, an indication that more complex, high-value work is moving to the country.
>> More Details | created on: 12/06/2005
China Ventures Southward
By Peter S. Goodman, The Washington Post, December 6, 2005 (subscription required)
Chinese companies are beginning to look for cheaper labor in countries such as Vietnam to keep costs low and profits high.
>> More Details | created on: 12/06/2005
J.P. Morgan to step up India job offshoring
Reuters India, December 5, 2005
J.P. Morgan Chase & Co. plans to move nearly a third of its investment bank's back office and support staff offshore by the end of 2007, the Financial Times reported on Monday.
The company hopes to hire 4,500 graduates in India over the next two years to help reach the target, the newspaper reported without citing sources.
>> More Details | created on: 12/05/2005
Detroit's Next Big Threat
By Sebastian Mallaby, Washington Post, December 5, 2005
CHENNAI, India -- The next wave of globalization is swelling here, in this southern Indian city that was battered by a real wave during last year's tsunami. This new wave is not about Gap T-shirts or Dell laptops, the poster children for the light industries that already have global supply chains. And it is not about software and/or call centers, the industries for which India is famous. Instead, this new globalization is about heavier manufacturing, particularly cars. Detroit's panicking firms know it.
>> More Details | created on: 12/07/2005
Hospitals outsourcing some radiology reading
By Mark Tosczak , Business Journal, December 5, 2005
Two Triad hospitals sometimes send radiology scans to doctors in Texas and Australia to be interpreted, something that's only become possible -- and perhaps necessary -- in the last couple of years.
>> More Details | created on: 12/05/2005
IDG launches ‘Services Outsourcing World’
BtoB, December 5, 2005
International Data Group announced the launch of Services OutSourcing World, which will provide business information to purchasers of outsourced information technology and business process services.
>> More Details | created on: 12/06/2005
India hub for MR outsourcing
By Nandini Lakshman , DNA India, December 4, 2005
It is the next big thing to hit Indian shores. From telephonic interviews to data analytics to data processing, market research work is flowing out of the US and UK into the domestic market. And capitalising on these opportunities are boutique shops, market research firms and even business process outsourcing (BPO) units.
>> More Details | created on: 12/05/2005
Outsourcing in Eastern Europe
The Economist, December 1, 2005
IN a nondescript Soviet-era building in a suburb of Estonia's capital, Tallinn, is one of the telecommunications world's most important research outfits. It is the development centre for Skype, a software product that allows free, or very cheap, phone calls from any internet-connected computer. Skype is a global company recently bought by eBay, an internet auction site, for $2.6 billion. Its Scandinavian founders used programmers not from pricey Silicon Valley or faraway India, but from a small east European country that has barely figured on the business landscape in software, or anything else.
>> More Details | created on: 12/02/2005
50 US states introduce outsourcing laws; trend likely to continue
The Financial Express, December 1, 2005
Legislations with respect to outsourcing have been introduced in nearly all 50 US states as well as in the Congress and there is little to indicate that this legislative trend is going to stop, a new study has indicated.
>> More Details | created on: 12/01/2005
Genpact to support Wachovia's BPO efforts
Hindustan Times, December 1, 2005
Genpact, formerly GE Capital International Services, and Wachovia Corporation, one of the largest providers of financial services in the US, on Thursday jointly announced that the companies have signed an agreement for Genpact to establish an offshore operation to support Wachovia's business process outsourcing efforts.
>> More Details | created on: 12/01/2005
Outsourcing helps create jobs in West
Economic Times, December 1, 2005
Contrary to public perception in the West, European companies' outsourcing work to India does not lead to loss of jobs there, according to a Belgian entrepreneur.
>> More Details | created on: 12/01/2005
Offshoring Awimowehs to Africa
By Michaale Lager, CRM.com, December 1, 2005
Botswana is emerging as an attractive location, according to a new report; telco costs and stereotypes are limiting factors.
>> More Details | created on: 12/02/2005
India & Aerospace Outsourcing: Rolls Sets Up a Subsidiary
Defense Industry Daily, November 29, 2005
The USA is paying attention to its aerospace sector, and asking how to keep the field
well stocked with quality talent and maintain its
trade surplus in that field. Meanwhile, DID ran a quick article in February 2005 that covered India as a potential
outsourcing hub for global aerospace and missile companies. Bangalore is becoming an aerospace hub as well as a computing hub, and Rolls Royce was one of the specific examples used.
Now Rolls Royce has formally established Rolls-Royce Operations India Pvt Ltd. in Bangalore.
>> More Details | created on: 11/29/2005
British outsourcing company gives own work to Bangalore
Hindustan Times, November 29, 2005
A leading provider of outsourcing services in Britain has decided to follow its own advice and has handed over almost all its finance and accounting procedures to a centre in Bangalore.
>> More Details | created on: 11/29/2005
Achievo to buy Chinese outsourcing company Jeyo
By Sumner Lemon, Network World, November 29, 2005
Outsourcing services provider Achievo Monday said it plans to acquire a Chinese outsourcing provider, Jeyo Computer Technology.
>> More Details | created on: 11/30/2005
States And Cities Should Outsource Globally to Create Jobs Locally
By Paul McDougall, Outsourcing Pipeline, November 29, 2005
Last week, the city council in Burlington, Vermont passed an "anti-offshoring" ordinance that stipulates that city contracts cannot go to firms that would perform the work overseas. "It is the policy of the City of Burlington to let service contracts to contractors, subcontractors and vendors who perform work in the United States," the ordinance reads.
>> More Details | created on: 06/14/2006
GAO: Little federal data on "offshoring" of services
By Florence Olsen, FCW.com, November 29, 2005
The growing practice of sending software development and other service work overseas has captured lawmakers’ attention, but federal data on the trend is largely lacking, according to a government report released today.
>> More Details | created on: 11/29/2005
Outsourcing moves closer to home
By Dana Harman, Christian Science Monitor, November 29, 2005
A lot has been written about the outsourcing of high-tech and customer-service jobs to lands overseas. But the latest threat to job security in the United States, some argue, lies right next door, south of the border.
>> More Details | created on: 11/29/2005
Anti-offshoring legislation heats up
By Nancy Weill, Networkworld, November 29, 2005
Bills related to offshoring or outsourcing, some of which would severely limit or outright stop those practices, were introduced this year in nearly all 50 states as well as in the U.S. Congress and there is no indication that legislative trend will stop.
>> More Details | created on: 11/29/2005
Offshored pharma sales next big opportunity
By Anil Urs, Rediff, November 29, 2005
Outsourcing in the pharmaceutical domain is taking a new turn.
After outsourced drug discovery research and development, clinical research and data mining - management, it is the turn of 'offshore sales and marketing consultancy' for pharma companies to enter India and create jobs.
>> More Details | created on: 12/01/2005
KPO: India's new knowledge business
Physorg.com, November 29, 2005
Patricia Hill lives in Freemont, Calif., and the mother of 14-year old Clark who is preparing to take his math challenge test soon was a harried parent until recently. Clark would often come up to her seeking help for math problems, some of which were too difficult for her to solve. She had almost decided to get a math tutor for Clark when she learnt about TutorVista Inc., an online tutoring outfit based out of India that provides for homework help, regular tutoring or exam help to students around the world including students from kindergarten to 12th grade.
>> More Details | created on: 12/02/2005
Yankee Ingenuity Wins Out
By Marianne Kolbasuk McGee , Information Week, November 28, 2005
Another study is out predicting that offshore outsourcing will do more to create U.S. jobs than export them--to the tune of 337,000 new jobs by 2010.
>> More Details | created on: 12/02/2005
Wipro opposed unionization of India sector
Business Week, November 28, 2005
The head of Wipro, one of India's top IT offshoring firms, stated today that he does not suport the unionization fo the IT sector in India.
>> More Details | created on: 11/28/2005
BPO Sector Covered under Labour Framework- Indian Govt
Global Sourcing Now, November 28, 2005
The Indian Government has stated that the country’s outsourcing sector is subject to the existing labor laws of the country. Further, the State Governments are legally vested to deal with the violation of these laws in the sector.
>> More Details | created on: 12/01/2005
India's Wipro to Set up IT/Bpo Centres in Far East, Bucharest
Yahoo! News Singapore, November 28, 2005
Anticipating competition from low-cost economies in bagging IT and BPO space, country's third largest software exporter Wipro Ltd (BSE:507685) is planning to open up integrated centres of software development as well as business process outsourcing in Far-East and Romania.
>> More Details | created on: 11/28/2005
Engineers nervous about future
By Tom Abate, San Francisco Chronicle, November 28, 2005
Engineers nationally are worried about job security and fearful that the country may be losing its technological lead over foreign rivals, according to a survey of electronics design professionals.
Engineers nationally are worried about job security and fearful that the country may be losing its technological lead over foreign rivals, according to a survey of electronics design professionals.
>> More Details | created on: 11/28/2005
India becomes a hub for architecture design outsourcing
Webindia123.com, November 27, 2005
India's booming business process outsourcing industry is cashing on rising costs and dwindling architecture professionals in the US and Europe, offering construction firms complete design and infrastructure support ranging from designs to 3-D simulation of skyscrapers.
>> More Details | created on: 11/29/2005
Latest outsourcing mantra: just catch them young
The Times of India, November 26, 2005
After scripting a global success story, the Indian BPO industry is looking to schoolchildren to address a perennial problem — high attrition rates. An industry body, Call Centre Association of India CCAI), in collaboration with the Confederation of Indian Industry CII), will launch a new programme, eKaliber', that aims to train 12th class students across the country for a career in the BPO sector. If successful, this move could enable an entire generation to leapfrog onto a new path of success very early in life.
>> More Details | created on: 11/29/2005
America's response to outsourcing: Automation
By Steve Hamm, Business Week Online, November 25, 2005
>> View Article | created on: 11/28/2005
US greenhouse falls — due to offshoring
Fully Loaded, November 23, 2005
Greenhouse gas emissions fells 0.8 percent between 2000 and 2003 in the USA, largely due to the bulk of the manufacturing industry heading offshore.
>> More Details | created on: 11/28/2005
Manufacturing offshoring lowers US greenhouse gas emissions
Finfacts, November 23, 2005
US greenhouse gas emissions fell 0.8 percent between 2000 and 2003 largely due to the bulk of the manufacturing industry heading offshore.
>> More Details | created on: 11/23/2005
Offshoring: India continues to be most attractive
Silicon India, November 23, 2005
Global management consultancy firm A.T. Kearney says India continues to hold on to the top spot in being the most attractive location for offshoring of such services as information technology, business processes and call centers.
>> More Details | created on: 11/23/2005
Offshoring fatigue threatens cost saving benefits of long-term projects
Finance Week, November 23, 2005
Companies with offshore operations will be hit with a downturn in cost savings if they fail to consistently monitor the progress of their relocation programmes.
>> More Details | created on: 12/02/2005
The 'onshore offshoring' phenomenon
By Susie Hughes, Shout 99, November 22, 2005
Nearly 85 per cent of the 22,000 foreign IT workers entering the UK over the past year were from India, the principal offshore destination for British IT jobs, reveals agency representative body, the Association of Technology Staffing Companies (ATSCo).
>> More Details | created on: 11/23/2005
United States Among Top Locations for "Offshore" Work, According to A.T. Kearney's Annual Global Services Location Index
ATKearney, November 22, 2005
U.S. ranks 11th among 40 countries based on lower-cost cities, with San Antonio as proxy
India, China and Southeast Asia continue to dominate; Middle East and Africa represent "next frontier"
>> More Details | created on: 11/23/2005
Canadian Knowledge Svcs Must Improve Productivity - PwC
Global Sourcing Now, November 22, 2005
According to recent report by PricewaterhouseCoopers (PwC), in the wake of globalization in the knowledge services sector, Canadian businesses will require to improve productivity and increase technology investment to face the increasing competition in the sector.
>> More Details | created on: 11/23/2005
Financial services outsourcing: a necessary evil?
Insurance Business Review Online, November 22, 2005
A survey has estimated that 180,000 UK financial services jobs could be offshored by 2010.
>> More Details | created on: 11/23/2005
IDC Reveals Fundamental Changes in the Outsourcing Marketplace: More BPO, More Players, Reduced Deal Value
IDC, November 22, 2005
An IDC study of the top 100 outsourcing deals in 2004 reveals fundamental changes in the outsourcing marketplace, including a dramatic shift to more business process outsourcing (BPO), an increase in the number of players, and a reduction in total deal value. These developments reflect increased competition and expansion in the marketplace, and create pressure for traditional outsourcers to alter their business models in order to successfully compete in the coming years.
>> More Details | created on: 11/23/2005
Fundamental changes rock IT outsourcing
By Robert Jacques, VNUnet, November 22, 2005
The global outsourcing market is undergoing "fundamental changes" including a dramatic shift to more business process outsourcing (BPO), an increase in the number of players, and a reduction in total deal value.
>> More Details | created on: 11/22/2005
Another Look at Offshore Outsourcing
By Doug Winslow, DMnews, November 22, 2005
To stay competitive in today’s global marketplace, companies in the retail, credit card, technology, insurance and travel industries are looking to offshore outsourcing as a way to cut costs. Unfortunately, it may be the call center, often employing 500 people in a small Midwestern town, that feels the effects of the purse strings tightening
>> More Details | created on: 11/22/2005
India Inc goes on a hiring spree
By Raghavendra Kamath, Express India, November 21, 2005
In yet another hurrah for the India story, Corporate India is aggressively widening its employee base, just as salaries have seen an unprecedented boom.
>> More Details | created on: 11/21/2005
Under India's shadow, Dubai squeezes into outsourcing
By Michael Kanellos, news.com, November 21, 2005
India's a tough place to live. That's the pitch Dubai is using to woo companies to bring outsourcing work to the tiny island nation.
>> More Details | created on: 11/21/2005
Wipro Infotech bags mid-size outsourcing deal
Silicon India, November 21, 2005
In the past two quarters the Wipro Infotech’s India, Asia-Pacific and West Asia business is seeing wins in mid-size total outsourcing deals. The company expects the momentum grow stronger.
>> More Details | created on: 11/21/2005
SA to benefit from trend in global outsourcing
Cape Times, November 21, 2005
Up to two million financial services jobs will be outsourced to low-cost countries, including South Africa, over the next five years, said auditing and consulting firm Deloitte
>> More Details | created on: 11/21/2005
Semiconductor firm high on offshoring
By James Flannigan, NY Times, November 21, 2005
Millions of low-technology jobs, from textile production to corporate call centers, have migrated to Asian countries like India and China in recent years. Now, though, high technology increasingly is coming up for grabs, and no company illustrates the speed at which corporate America can replace high-priced American talent with cheaper foreign brainpower than Conexant Systems
>> More Details | created on: 11/21/2005
Financial services outsourcing: a necessary evil?
Insurance Business Review, November 21, 2005
According to Deloitte, about 180,000 City financial services jobs could be moved to low cost centers located overseas. Despite the prospect that costs savings may be temporary, the consultancy firm stated that the trend is likely to continue. While offshoring has often attracted criticism, it is a necessity for companies to keep in touch with a fiercely competitive environment.
>> More Details | created on: 11/22/2005
Directors pop out for taste of India
By Jo Johnson, Financial Times, November 21, 2005 (subscription required)
Multinational companies are rushing to hold board meetings in India, a development likely to herald a leap in international investment in one of the fastest-growing economies in Asia.
>> More Details | created on: 11/21/2005
CIO Challenge: Business Process Outsourcing
By Leslie Kramer, Wall Street and Tech, November 18, 2005
As Wall Street firms reevaluate their core competencies, once-strategic business processes are now being outsourced. But deciding which processes to outsource and managing the provider relationship remain critical to success.
>> More Details | created on: 11/18/2005
India lacks academic courses in BPO
Economic Times, November 17, 2005
Several countries are preparing road maps to attract global companies in the BPO space. However, India still does not have a strategy at the macro level to develop the industry in the long run.
>> More Details | created on: 11/18/2005
Botswana to Tunisia, everyone wants a piece of the BPO cake
Economic Times, November 17, 2005
Consultancy firms are spending sleepless nights these days as governments across the world wake up to the offshoring potential. Consultancy firms such as Gartner, McKinsey and KPMG are being asked by various governments to develop plans that will make their countries more attractive to global offshoring firms.
>> More Details | created on: 11/18/2005
Outsourcing outrage
By Mike McPhate, San Francisco Chronicle, November 17, 2005
While irate calls are a mainstay of customer service work in any country, many Indian call-center workers say they regularly face particular abuse from Americans, whose tantrums are sometimes racist and often inspired by anger over outsourcing
>> More Details | created on: 11/17/2005
Outsourcing: Not Just a Quick Fix
IT Business Edge, November 17, 2005
Three questions with Steven Joyce, senior business advisor and HR practice leader for
The Hackett Group, a business process advisory firm and an Answerthink company that offers best practice research, benchmarking and advisory services that empower executives to achieve world-class enterprise performance.
>> More Details | created on: 11/17/2005
Business Process Outsourcing is concern in US: Senator
Islamic Republic News Agency, November 17, 2005
Business Process Outsourcing (BPO) is not merely a gimmick but US citizens are taking it seriously as people are increasingly loosing jobs there after having a long period of employment, said visiting US Senator John Edwards here on Thursday.
Edwards while interacting with Young Indian Parliamentarians under the auspices of The Associated Chambers of Commerce and Industry of India (ASSOCHAM) chaired by its President Anil K. Agarwal indicated that employment creation should be the top priority of any administration and US was particularly concerned about it as unemployment among educated people is not tolerable.
>> More Details | created on: 11/17/2005
UK firms 'up pace of outsourcing'
BBC News, November 16, 2005
The number of UK financial services jobs outsourced to low-cost centres aboard is expected to soar to 180,000 by 2010, according to a survey.
>> More Details | created on: 11/16/2005
Human Resources Outsourcing 'Crossing the Chasm'
PRweb, November 16, 2005
The Human Resource Outsourcing market remains robust, according to the Q3 Global HR Outsourcing Market Forecast released by NelsonHall, the leading business process outsourcing research and consultancy, despite highly variable reported pricing, particularly in multi-process HRO.
>> More Details | created on: 11/16/2005
Offshoring fears hit US college computing enrollments
By John Leyden, The Registrar, November 16, 2005
Scare stories about the offshoring of IT jobs to locations such as India are discouraging US students from studying computing, according to Yogesh Gupta, CA's chief technology officer.
"Media hype about jobs moving offshore is leading to a drop in computer science course enrollments. This will lead to a dearth of qualified people over the medium term," Gupta told El Reg. He blames lack of confidence in post graduation jobs for a drop in computer course enrollment of between 50-60 per cent over recent years.
>> More Details | created on: 11/16/2005
Financial firms to accelerate offshoring - report
Reuters , November 16, 2005
Financial firms achieve more savings than global peers by moving jobs to low-cost centres and are expected to increase the number of jobs moved abroad to 180,000 by 2010 from 25,000 at present, a survey showed.
But the report released on Wednesday by accountancy Deloitte also showed that many international companies experience a sharp drop-off in cost savings and quality three years after setting up a base in a low cost country such as India or South Africa.
>> More Details | created on: 11/18/2005
...and now PR outsourcing!
By Priya Padmanabhan, CIOL, November 15, 2005
You may have heard of specialized outsourcing such as legal and patent processing, and equity research outsourcing. Now, a US based BPO, with a sole delivery center located in Bangalore counts a bunch of PR and advertising firms catering to many American Fortune 1000 companies as its clients.
>> More Details | created on: 11/15/2005
Report questions future dominance of India, China
By Robert Wessman, Boston Globe, November 15, 2005
Would it be possible to sit through any technology forum in the United States today without hearing the words "India" and "China?"
The two countries, with their supercharged economies, are forcing every U.S. technology company and user to reassess strategies. But while India is solidifying its role as a software development hub, and China as a low-cost manufacturing mecca, an analyst at Forrester Research Inc. suggests the future dominance of the two countries is far from certain.
>> More Details | created on: 11/15/2005
Teva, Ind-Swift to ink outsourcing pac
By C H Unnikrishnan , Business Standard, November 15, 2005
The global generic drug major Teva Pharmaceutical Industries is planning to sign up a product outsourcing contract with the New Delhi-based Ind-Swift Lab.The two companies are in advanced stage of talks and the outsourcing agreement would be finalised in a week, sources said. In terms of supply volumes, the pact would be the largest yet signed by any domestic pharma companies with multinationals.
>> More Details | created on: 11/15/2005
Alsbridge, the Global Outsourcing, Shared Services & Offshore Advisory Firm, Conducts Fall 2005 Offshore Tour to Assess the Pros and Cons of Offshore Locations
PR Web, November 15, 2005
Alsbridge, the premier global sourcing advisory firm begins their Fall 2005 Offshore, Outsourcing, and Shared Services tour with visits across Asia to the Philippines, Thailand and India. The purpose of the Fall 2005 Tour is to gather the most up to date information on the cost, quality, and risk of delivery of services – independent of service provider and local authority influence – from viable offshore locations.
>> More Details | created on: 11/21/2005
Capgemini to increase headcount by 2007
Silicon India, November 14, 2005
In order to tap the booming growth in the IT and BPO sector, Capgemini is going to triple its India headcount to 10,000 in the next two year and open more centers to strengthen its base in India.
>> More Details | created on: 11/15/2005
Offshoring a 'fad'
By Kelly Mills, Australian IT news, November 14, 2005
Research group Gartner has declared that after three years of growth, the IT industry of old, which fell neatly into IT and telecommunication buckets, is dead, labelling the trend to offshoring as a "fad".
>> More Details | created on: 11/16/2005
India: become global councel
By CHIRANJOY SEN , Economic Times, November 14, 2005
80,000 legal jobs will shift from the US to India by 2015. A number that can make you sit up and take notice — of LPO that is. The case for legal process outsourcing – read LPO - is fairly straightforward. Reduction in costs and streamlining of operations by major global corporations, like any other stream of offshoring, are the obvious drivers.
>> More Details | created on: 11/16/2005
IBM sights big growth in India
CIOL, November 14, 2005
A great place to grow," is Elly Keinan's take on India. Quizzed further, IBM's vice president, worldwide storage systems sales, pins the talent pool and the market possibilities as reference points to his simplistic view on IBM's burgeoning interest in the Indian storage market
>> More Details | created on: 11/15/2005
Measuring Your "Multisourcing" Progress
By Linda Cohen and Allie Young, Working Knowledge for Business leaders, November 14, 2005 (Harvard Business School)
Measuring your sourcing environment, especially when you are outsourcing services, is an inexact science. This excerpt from a new book on multisourcing by Gartner's Linda Cohen and Allie Young tells how to steadily improve service processes.
>> More Details | created on: 11/22/2005
Legal Outsouring: India to get 79000 jobs
Navhind Times, November 14, 2005
India has huge potential in legal outsourcing, with the number of jobs in the field increasing to 79,000 by 2015, a study by an American research firm has said.
>> More Details | created on: 11/15/2005
Practical Guidelines in Outsourcing Security
Securitypark, November 14, 2005
It is odd that in business, most people treat the security of their office differently to the security of their network. With IT, there's often a focus on how individual products or solutions will deliver security.
>> More Details | created on: 11/15/2005
Computer Counsel: Six Issues Facing Outsourcing Service Providers
By John Gliedman, Computerworld, November 14, 2005
As an outsourcing service provider, you know the importance of the next deal over the horizon. Ensuring that your company will thrive sufficiently for the next deal requires that you manage your business with an eye toward the future
>> More Details | created on: 11/15/2005
EquaTerra and TPI to Merge, Creating the World's Leading Advisory Firm
TMCnet, November 14, 2005
EquaTerra and TPI, Inc. today announced they signed an agreement to merge the two companies. In response to increasing demand for strategic, cross-enterprise outsourcing and shared services advice, the combined firm will provide expert advisory services across all geographies, all industries and all business support functions including Human Resources (HR), Finance & Accounting (F&A), Procurement, Information Technology (IT) and Customer Relationship Management (CRM). Together, the new firm will have approximately 550 employees in the Americas, Europe, and Asia-Pacific. The merger is expected to close in January, 2006.
>> More Details | created on: 11/15/2005
China's Outsourcing Sector Could Overtake India By 2015: Expert
Yahoo! News Australia and New Zealand, November 14, 2005
Talent shortage will impede the development of China's outsourcing industry, despite the optimistic prediction on China's IT outsourcing industry in the coming ten years, Qu Zhonghua, a senior programme manager of IBM China's Shenzhen branch, said at the 11th Joint International Computer Conference (JICC 2005) held in southwest China's Chongqing Municipality on Saturday.
>> More Details | created on: 11/15/2005
Banks need to embrace shared services, outsourcing models
By Babajide Komolate, Vanguard, November 14, 2005
Managing director/chief executive XL Management Services Limited, Mr. Charles Nwodo, said banks in Nigeria needed to embrace the shared services and outsourcing models of business to enhance profitability and operational efficiency.
>> More Details | created on: 11/15/2005
Outsourcers Struggling to Keep Workers in the Fold
By Saritha Rai, New York Times, November 12, 2005 (Subscription Required)
Not long ago, Sierra Atlantic, an outsourcing company specializing in writing business software, did something unusual.
It invited employees at its Hyderabad unit to bring their spouses to work. There, counselors offered sessions on better relationships, being better parents and work-home balance.
Sierra Atlantic's "Bring Your Spouse to Work" and "Bring Your Parents to Work" programs are among the new benefits and strategies outsourcing firms in India are using to hold on to workers in an increasingly competitive market for skilled English speakers.
Annual raises of 10 percent or more are now the norm in India's
>> More Details | created on: 11/16/2005
Anti-Capitalist A-Team
Yale Global, November 11, 2005
A columnist takes on the anti-globalization protestors and points to their self-defeating tactics.
>> More Details | created on: 11/22/2005
European Outsourcing Contract Restructurings Hit Record High, Says TPI
Tekrati, November 11, 2005
Outsourcing deals in Europe during 2005 show two marked trends -- restructurings of outsourcing contracts, and an increase in offshoring applications and transaction processing -- according to TPI's quarterly index. Industrywide, 38 percent of the mega deals signed this year have been restructurings of outsourcing contracts, breaking the industry record of 26 percent. As of the latest TPI Index, Europe is seeing a record number of outsourcing contracts awarded in 2005, but at increasingly smaller contract values.
>> More Details | created on: 11/14/2005
India's ability to innovate a reason for BPO success
November 11, 2005
India's entrepreneurial skills and ability to innovate are the reasons for it being a sought after outsourcing destination, said speakers at a conference in Brussels.
At the conference on EU-India Strategic Plan: Enhancing Trade and Communications here, some Indian-origin industrialists defended outsourcing to India.
>> More Details | created on: 11/14/2005
Hackett: Outsourcing Increases HR Costs at Typical Companies
TMCnet, November 10, 2005
World-Class HR Now Spend 25 Percent Less Than Typical Companies; World-Class Also More Effective - Responsive and Aligned to Business Goals
In most cases, HR outsourcing leads to higher costs at typical companies, despite the fact that world-class HR organizations rely on selective outsourcing to reduce costs in highly repetitive transaction-oriented areas, according to newly-released 2005 Enterprise Book of Numbers(C) research from The Hackett Group, a business process advisory firm (NASDAQ:ANSR).
>> More Details | created on: 11/10/2005
Outsourcing gets closer to home with CAFTA
By Dana Harman, USA Today, November 9, 2005
Touting themselves as the “new Asia,” pro-business and investment organizations across Latin America are talking about the benefits of “nearsourcing.”
It's the same thing as outsourcing — sending jobs to lower-cost locations outside the USA — but closer to home: It's south rather than east, near rather than far. And it's increasingly attractive to U.S. companies.
Latin American leaders are boosting nearsoucing as the region readies for the Jan. 1 start of the Central American Free Trade Agreement, which ends most tariffs on more than $33 billion in goods traded between the USA and six Central American and Caribbean countries. Those are Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua and the Dominican Republic. U.S. Commerce Secretary Carlos Gutierrez toured Central America last month with executives of 20 leading U.S. companies to promote the pact.
>> More Details | created on: 11/10/2005
TPI predicts decrease in IT deal values this year
By Priya Padmanabhan, Cybermedia News, November 9, 2005
With many global IT services increasing their offshoring operations to provide cost-effective services to customers, this year would see a 10-15 per cent reduction in the value of contracts across both IT and BPO sectors, says technology advisory firm TPI.
>> More Details | created on: 11/10/2005
Analysts say business outsourcing must change
WNUnet.com, November 9, 2005
Organizations are being advised to be much more disciplined in the way they handle outsourcing contracts.
>> More Details | created on: 11/09/2005
United States: Changes To The Regulatory Regime Applicable To Outsourcing By Firms In The Financial Sector
Mondaq.com, November 9, 2005
New regulations applicable to outsourcing by regulated firms in the financial sector have been proposed at an international, EU and UK level. The extent to which financial services firms are using third parties to carry out activities that the firms would normally have undertaken themselves has increased enormously in recent years, and regulators are becoming increasingly concerned to ensure that the attendant risks are correctly managed.
>> More Details | created on: 11/09/2005
Ban outsourcing of foreign workers
Malay Mail Online, November 9, 2005
Human Resources Malaysian Minister Datuk Dr Fong Chan Onn’s assurance to review claims that policies on foreign workers are unclear is timely. The many cases of abuse by local employers show the criticisms are justified.
>> More Details | created on: 11/09/2005
India may capture 56% of BPO market by 2006: ICRA
Hindustan Times, November 9, 2005
India is likely to capture 56 per cent share of offshore business process outsourcing (BPO) business by 2006 with the demand for BPO services increasing at an annual growth rate of 50 per cent during 2004-06, according to a report by ICRA.
>> More Details | created on: 11/10/2005
Infrastructure outsourcing to hit mkt
Offshore Outsourcing Center, November 8, 2005
Gone are the days when foreign companies outsourced to India just to save on costs. Nowadays, outsourcing is viewed as a strategic
business decision that facilitates cost control, provides a knowledge domain to bring innovation and allow
competitive advantage.
>> View Article | created on: 11/08/2005
Outsourcing’s Image Problem
By STEPHANIE OVERBY, CIO , November 8, 2005
A recent Opinion Research poll leaves no question that outsourcing—particularly offshoring—suffers from an image problem. Among 1,000 Americans surveyed, 72 percent of respondents said outsourcing is "really all about corporate greed," and 25 percent associated the word outsourcing with job losses.
>> View Article | created on: 11/08/2005
Making Web Services and Outsourcing Work Together
By Phil Fersht , Optimize, November 8, 2005
There is no denying the huge business benefits of moving toward a business process outsourcing (BPO) model: Organizations can increasingly focus their talents and resources on mission-critical tasks; align their finance, HR, and supply chain strategies to the needs of the business in a flexible and responsive manner; access better technology; develop more-reliable performance metrics and indicators;and reduce unnecessary transactional and administrative overhead.
>> View Article | created on: 11/08/2005
Outsourcing captures Europe's imagination
By Mohan Murti, Sify Finance, November 7, 2005
The OECD has recently come out with a new statistical dictionary where it defines `offshoring' - as "used to describe a business (or a government) decision to replace domestically supplied service functions with imported services produced offshore"
>> View Article | created on: 11/07/2005
Rabobank Renews Outsourcing Contract with Unisys
Business Wire, November 7, 2005
Unisys Corporation (NYSE:UIS) today announced that Rabobank, the largest financial services provider in the Dutch market, has extended its existing business process outsourcing contract with Unisys Payment Services and Solutions (UPSS) for all paper-related payment transactions for two additional years through December 31, 2010.
>> View Article | created on: 11/07/2005
Outsourcing designs boosts auto software sale
Siliconindia.com, November 7, 2005
Outsourcing car designs to India by automobile manufacturers has boosted sales of related design engineering software, according to Narendra Reddy, Managing Director (India Operations), UGS, an engineering services company that offers CAD-CAM solutions and PLM solutions.
>> More Details | created on: 11/07/2005
India: Desperately Seeking Talent
Business Week, November 7, 2005
As the economy booms, companies are scrambling to find, and keep, skilled Indian workers
>> View Article | created on: 10/28/2005
BPOs and the economics of English
By SUCHETA DALAL , The Indian Express, November 7, 2005
The threat of Leftist Trade Unions muscling into India’s most shining industry sector — Information Technology (IT) and Business Process Outsourcing (BPO) — has reopened the debate over the longevity of India’s global dominance of these sectors.
>> More Details | created on: 11/09/2005
Building a Bridge to bio-outsourcing
By Daniel Levine, San Francisco Business Times, November 7, 2005
A Menlo-Park based drug research company is opening a facility in Beijing next month, hoping to bring the cost benefits of outsourcing to the biopharmaceutical industry.
>> View Article | created on: 11/07/2005
When outsourcing is the in thing
By Sarah Driscoll, VNUnet, November 7, 2005
The word ‘outsourcing’ has negative connotations, implying job losses, cheap labour and struggling to get your overseas banking helpdesk to understand why you need a £500 overdraft before the weekend.
>> View Article | created on: 11/07/2005
Outsourcing employees could save SU money, lower tuition costs
By Julianne Prepitone, College Publisher Network, November 7, 2005
To combat the rising cost of college tuition, an Indianapolis-based independent education group has suggested colleges outsource some administrative jobs to save money.
The Lumina Foundation for Education held a conference titled "College Costs: Making Opportunity Affordable" Wednesday, Nov. 2 in Washington, D.C. to develop new higher education policies.
>> View Article | created on: 11/07/2005
Achievo to Acquire ANS Group in Japan and China
PRnewswire, November 7, 2005
Achievo Corporation, a CMM certified global software and IT outsourcing provider headquartered in Silicon Valley with operations in the U.S., Europe, and China, today announced the signing of a definitive merger agreement with ANS Group. Advanced Network Services (ANS) Group is one of the most successful and fastest growing software outsourcing providers in Asia with deep expertise in the Japanese offshore outsourcing market. The acquisition further expands Achievo's worldwide service capabilities, technical skill set, and customer base. Achievo welcomes ANS Group's approximately 200 talented employees in Tokyo, Beijing, Shanghai, and Dalian, and is excited to work with a host of Japanese customers including Hitachi, NEC, Pioneer, Fujitsu, NTT Data, and Toshiba.
>> View Article | created on: 11/07/2005
U.S. Executives: Outsourcing will Bring the Demise of American Business
PR web, November 7, 2005
As U.S. outsourcing expands to non-traditional sectors, from IT and call centers to after school tutors and flight attendants, it is clear that this cost-saving practice now permeates all aspects of the American economy. A common belief is that American workers are against outsourcing, and executives support it. A new survey by the largest $100k+ positions Web site, TheLadders.com, shows that executives, in fact, believe that outsourcing is a major problem for American business.
>> View Article | created on: 11/07/2005
'This is how we're doing it'
By Raja Simha, The Hindu Business Online, November 7, 2005
Software companies pressed for both time and money are beginning to favour outsourcing the product development - to their vendors. The trend towards entrusting core work to OPD (outsourced product development) companies is catching on.
The OPD market in India is expected to grow to $11 billion by 2008 from around $3 billion, says a white paper prepared by Nasscom (National Association of Software Companies) and the Chennai-based Aspire Systems.
>> More Details | created on: 11/21/2005
Once Footloose, Bangalore Clubs are now Dancing-Free
By Eric Bellman, Wall Street Journal, November 7, 2005 (subscription required)
The city fathers of this conservative part of India's Hindu heartland recently dusted off old morality codes that effectively outlaw dancing. The move was a reaction to the rising temperature of the club scene in India's version of Silicon Valley -- a reflection of the discomfort traditional Indians feel as their young sons and daughters drift toward Western ways and mores.
>> View Article | created on: 11/07/2005
There Are Too Many Losers in Globalization
Yale Global, November 7, 2005
It's easy to be enthusiastic about globalisation if you are a winner, less easy if you're a loser. If you've just received a 2% pay rise when your chief executive has pocketed an increase 10 times as big; if your job has just been outsourced to India or China, or if your ability to negotiate a pay rise is limited by the arrival of cheap foreign labour, you're not necessarily going to buy the argument that it is illegitimate to defend your job and your living standards.
>> More Details | created on: 11/22/2005
US Slowdown to Adversely Affect Indian Outsourcing Revenues
Global Sourcing Now, November 7, 2005
According to IDC, a US-based research firm, a decline in IT spending in the US along with continued high oil prices may adversely affect outsourcing industry of India. The firm has based its analysis on high exposure of Indian IT export income to the US market.
>> View Article | created on: 11/08/2005
India becomes a hub for healthcare outsourcing
By K.G. Vasuki, New Kerala, November 6, 2005
Advanced healthcare services are fast emerging with Business Process Outsourcing (BPO) and
Information Technology Enabled Services (ITES) units in India after the Information Technology, banking and legal
outsourcing showed incredible performances.
>> View Article | created on: 11/07/2005
Indian outsourcing boom may end abruptly as stagflation gets hold and sentiment in US economy goes south
By Naina Joshi, Indian Daily, November 6, 2005
If America and Western Europe go into a deep recession, Indian outsourcing sector will collapse like a falling ball from a plane. That is exactly what is happening behind the scenes.
India has tangled itself too closely to the American and Europeam economies. It may be the pay back time.
>> View Article | created on: 11/07/2005
India BPO fight US court battles
By Harsinmah Singh, Financial Express, November 6, 2005
US court battles are now being outsourced to India. In a fiercely- competitive market where cut-throat deals have slashed voice BPO rates to $5-6 per hour, a segment of the industry is making a niche for itself in the name of legal BPO. An estimated 35,000 US lawyer jobs will move to low-cost destinations like India by 2010. The number will reach 79,000 by 2015.
>> View Article | created on: 11/07/2005
Spotlight: Bangalore's woes will hurt India
By Narayanan Madhavan, Express India, November 4, 2005
Bangalored", a word invented in the United States to describe those whose jobs were lost because their work was outsourced to low-cost India, could well apply to the city, whose rivals are wooing investors as it chokes on its own growth.
An infrastructure
>> View Article | created on: 11/04/2005
India's rising employee cost
Rediff.com, November 4, 2005
While the salary earners have every reason to rejoice, their employers may be feeling a trifle uncomfortable. Assocham's (Association of Chambers of Commerce of India) latest survey has found that the staff cost of India Inc is increasing at a faster rate than the growth in net profit and total income.
>> View Article | created on: 11/04/2005
Outsourcing security is the way to go
Engineering News, November 4, 2005
Success in public facility or large commercial and industrial security systems boils down to a combination of high-technology digital CCTV video-surveillance systems designed on a total-solution platform with outsourcing of the system management and auxiliary resources.
>> View Article | created on: 11/04/2005
S AFRICA GOVT TEAM TO VISIT INDIA TO RECRUIT SKILLED PERSONNEL
Yahoo! Finance, November 4, 2005
A high-level South African delegation will be on a four-day visit to India from November 12 to recruit skilled personnel for various sectors of the government service.
>> View Article | created on: 11/04/2005
Hitachi subcontracts to offer services from India
By John Ribeiro, InfoWorld, November 4, 2005
Hitachi has contracted the setting up and running of its Global Solutions Center (GSC) in India to two companies there, according to a Hitachi executive. The GSC will offer services to Hitachi's outsourcing customers and subsidiaries worldwide.
>> View Article | created on: 11/04/2005
The Top 13 Outsourcing Events in 2005 and What They Mean for 2006
By Beth Ellyn Rosenthal, Outsourcing Journal, November 4, 2005
Looking at all that happened in 2005, I have one question: How did we do all this in just 12 months? Here's my list of the top 13 outsourcing events in 2005
>> View Article | created on: 11/04/2005
New Obstacles Dogging Outsourcing Customers
Tech Trends, November 4, 2005
Outsourcing deals in IT have long been marred by poor communications between buyers and suppliers, along with failures by customers to adequately manage the relationship and measure performance.
>> View Article | created on: 11/04/2005
BPO: In India data security cost skyrockets
By Gaurie Mishra & Bipin Chandran , Rediff.com, November 3, 2005
According to industry estimates, BPOs have suffered a loss of over $100 million in terms of lost business opportunity. This is around 2 per cent of the annual revenues of the industry. Most companies have re-worked their security apparatus and tripled their information security budgets.
>> View Article | created on: 11/03/2005
INDIA: HEALTH TOURISTS THE NEW FRONTIER IN OUTSOURCING
Adnkronos International, November 3, 2005
They are known as 'health tourists' - foreigners who travel to India to seek medical treatment knowing that they would be spending a fraction of what they would have to pay in their home countries. Health is a major sector of the booming Indian economy that is undergoing expansion and according to the analysts in the field there has been a significant increase in the number of foreign patients.
>> View Article | created on: 11/03/2005
Tired of globalisation
The Economist, November 3, 2005 (Subscription required)
Although the case for reducing poverty by sending more aid to the poorest countries has some merit, the experience of China, South Korea, Chile and India shows that the much better and more powerful way to deal with poverty is to use the solution that worked in the past in America, western Europe and Japan: open, trading economies, exploiting the full infrastructure of capitalism (including financial services) amid a rule of law provided by government. In other words, globalisation.
>> View Article | created on: 11/03/2005
Can Accenture beat its Indian rivals?
By Surajeet Das Gupta , Rediff, November 2, 2005
Mastery of the "global delivery model" calls for tigerish instincts. But in the hotly contested world of information technology services, there is nothing particularly Indian or even Asian about these instincts. At least not any more. For evidence, look at what the world's largest IT services company, Accenture, is doing to ramp itself up for the future.
>> View Article | created on: 11/02/2005
The next big IT hubs
Rediff, November 2, 2005
Surpassing Tier I and Tier II cities in cost advantages, five Tier III cities Ahmedabad, Chandigarh, Indore, Kolkata and Nagpur are all set to emerge as major hubs for IT offshoring in next five years, said a global realty consulting firm.
>> View Article | created on: 11/02/2005
New model on old ramp
By Surajeet Das Gupta , Business Standard, November 2, 2005
Accenture’s global delivery model is much more complex than the two-time zone model that Indian players are accustomed to. As Indian firms get into defence mode, it is ramping itself up with professionals working in over 40 pinpoint locations on the globe, spanning the very time zones — from Spain and Brazil to Poland and the Philippines — that Fortune 500 companies see as a vast global market.
>> View Article | created on: 11/03/2005
Cincinnati's role in India's IT miracle
Cincinnati Enquirer, November 2, 2005
You may be surprised to learn that Cincinnati has played a significant role in developing India as an information technology (IT) outsourcer. Whatever your view of the business result, the human result is a bright future for the Indian people.
>> View Article | created on: 11/02/2005
KPMG starts new India unit to advise int'l clients
Yahoo! Asia News, November 2, 2005
Accounting firm KPMG [KPMG.UL] has set up a new business unit in India to provide advisory services to its clients around the world, the chief executive of the new unit, KPMG Resource Centre Private Ltd., said on Wednesday.
>> View Article | created on: 11/02/2005
Out Goes Development, In Come the Risks
By Steven Frank, Mondaq, November 2, 2005
Outsourcing development – particularly software programming and information-technology (IT) design, and particularly to countries like India and China – has become institutionalized. Once-loud voices decrying "Benedict Arnold CEOs" have grown hoarse, and lucrative consulting industries now organize and match offshore development teams with growing legions of seekers. Furthermore, offshore activity appears poised to increase. In fact, IDC Research predicts that offshore spending will quadruple by 2007, to $46 billion.
>> More Details | created on: 11/16/2005
Why Outsourcing to India
Hawaii Reported, November 2, 2005 (An excerpt from the book 'Flight Capital')
Shifting U.S. jobs overseas remains an emotional hot button. In 2004, Democratic presidential candidate John Kerry chastised "Benedict Arnold CEOs," who favored foreign over American employees. Then-secretary of state Colin Powell, dispatched by President Bush to New Delhi, countered by saying that outsourcing was "a reality of the twenty-first century" but that India should do more to offset the loss of U.S. jobs by opening its market to American goods.
>> More Details | created on: 11/21/2005
Cognizant Is Latest Offshore Outsourcer To Report Big Growth
By Paul McDougall , Outsourcing Pipeline, November 1, 2005
Cognizant Technology Solutions is the latest offshore services firm to report blockbuster year-over-year growth. On Monday, the company said third-quarter revenue jumped 52% to $235.5 million from the year earlier. Net income rose 56%, to $40.6 million, while per-share earnings increased 55% to 28 cents. Cognizant is headquartered in Teaneck, N.J., but operates primarily from technology centers in India.
>> View Article | created on: 11/03/2005
Is Outsourcing the Right Answer for Every Company?
By Cheam Tat Inn, New Strait Times, November 1, 2005
Outsourcing has been touted as the ideal way to allow a company to stick to its core competencies. Companies choose outsourcing to gain access to a more reliable infrastructure that can ensure smoother business operations at lower costs and greater flexibility. But is outsourcing the right answer for every company?
>> View Article | created on: 11/01/2005
Is IT Outsourcing Losing Luster?
By John Moore, The Channel Insider, November 1, 2005
>> View Article | created on: 11/03/2005
India and the perils of unskilled workers
Rediff, November 1, 2005
For years, American workers have grown increasingly angry over the exodus of US jobs to fast-industrialising India. Think auto parts manufacturing, call centres, computer help desks, or software programming jobs.
So it's not without a bit of irony that we note this week that employers on the Indian subcontinent - many of whom have built their business models on offering lower-cost labour to Western companies - are now experiencing labour shortages that are pushing their own wages up.
>> View Article | created on: 11/01/2005
Filipinos challenge India
Business Stadard, November 1, 2005
Philippines is taking aggressive strides to catch up with India as the desired destination in BPO offshoring. According to a study by neoIT, an offshore advisory and management firm, Philippines is preparing eight other Filipino cities besides Manila to foster this growth in the country.
>> View Article | created on: 11/01/2005
Outsourcing assumptions turned upside down by report
Globe and Mail, November 1, 2005
The outsourcing of technology jobs to low-wage countries will provide a $68.7-billion (U.S.) benefit to the U.S. economy in 2005, said a study released yesterday, challenging key assumptions about shifting work offshore.
>> View Article | created on: 11/02/2005
Amazon to Open SDC in India
Global Sourcing Now, October 31, 2005
Amazon.com, the US-headquartered online retailer, has announced its plans to open a Software Development Center (SDC) in Chennai (Madras), India. The center will focus on developing new web site features supporting the web retailer's online customers.
>> View Article | created on: 11/01/2005
“There will be some slowing down in outsourcing to India”
By Shivani Shinde, Express Computer, October 31, 2005 (An interview with Richard Harris, VP Research, Gartner)
"We feel there will be some slowing down in outsourcing to India. But this will happen in the traditional areas like BFSI and ITES. Even in verticals like telecom manufacturing, the trend will be to manage operations locally, and outsourcing will be more focussed."
>> More Details | created on: 11/21/2005
Globalizing the Boardroom
By JOANN S. LUBLIN , The Wall Street Journal, October 31, 2005 (Subscription required)
Around the world, corporate boards are going global. Driven by a surge in cross-border takeovers, the clamor by shareholders world-wide for improved corporate governance and a rising pool of senior executives with overseas experience, multinational businesses increasingly are tapping directors from outside their home countries.
>> View Article | created on: 10/31/2005
Outsourcing Helps US Economy, Says Trade Group
By Spencer Kim, Information Week, October 31, 2005
Outsourcing added a net 257,042 U.S. jobs this year, according to the study, in stark contrast with the reports over the past few years that criticize global outsourcing as detrimental to the economy.
>> View Article | created on: 11/01/2005
Indian Department of Telecom Approves Infrastructure Sharing with Domestic Call Centers
Global Sourcing Now, October 31, 2005
The Indian Department of Telecom (DoT) has relaxed the rules governing the use of telecom infrastructure for domestic and international call center operations. In a decision that would give a boost to the domestic call center and BPO sector, the agency has permitted BPO companies with more than 50 seats to use its infrastructure for servicing both domestic and international clients.
>> View Article | created on: 11/01/2005
Outsourcing major driver of productivity: study
Hindustan Times, October 31, 2005
Outsourcing is a major contributor to higher productivity, says a study released on Monday.
Outsourcing is a "major driver" of productivity improvement, as human resource (HR) managers face continuous pressure from corporate executives to increase productivity with existing resources, said the study by Chapel Hill, North Carolina-based Best Practices, LLC, a research and consulting company.
>> View Article | created on: 11/02/2005
New Online Outsourcing Academy Prevents Disputes and Problems Between Buyers and Providers
Click Press, October 31, 2005
The potential savings through outsourcing projects can be significant, but the potential for disaster is also significant. Many companies are turning to the Outsourcing Academy to avoid the hazards reported by many.
>> View Article | created on: 11/01/2005
Outsourcing major driver of productivity: study
Hindustan Times, October 31, 2005
Outsourcing is a "major driver" of productivity improvement, as human resource (HR) managers face continuous pressure from corporate executives to increase productivity with existing resources, said the study by Chapel Hill, North Carolina-based Best Practices, LLC, a research and consulting company.
>> View Article | created on: 11/03/2005
Japan's Hitachi to set up outsourcing bases in India - report
Forbes, October 30, 2005
Hitachi Ltd (6501.TK) will open outsourcing offices in India to provide software development and systems maintenance services for corporate clients, the Nihon Keizai Shimbun reported, quoting company sources.
>> View Article | created on: 10/31/2005
BPOs May Not be Held Liable for Data Theft
Global Outsourcing, October 29, 2005
According to a report that appeared in the Business Standard (an Indian financial paper), Indian BPO industry will not be held liable for any leakage of confidential client data, if the proposed IT law is passed as per the governments wish.
>> View Article | created on: 10/31/2005
India, Inc. keeps profit up, staff low
By RAVI ANANTHANARAYANAN, The Economic Times, October 29, 2005
Indian companies are keeping their headcount low during a period of high sales and
profit growth . The past couple of years have been good for Indian companies, as higher demand for goods and services and rising commodity prices have led to better performances.
>> View Article | created on: 10/28/2005
The big wave: product engg outsourcing
By Rajesh S Kurup, Business Standard, October 29, 2005
India, hailed as the outsourcing destination of the world, is all set to prove its mettle in the emerging vertical of offshoring - product engineering services (PES) outsourcing.
Still in its infancy, PES has caught the fancy of Indian information technology majors such as Patni Computer Services (PCS), Tata Consultancy Services (TCS) and Wipro Ltd, among others. The sector is poised to rake in revenues of over $11 billion in the next three years.
>> View Article | created on: 10/31/2005
Gorbachev emphasizes globalization
By Michael Sanserino , Indiana Daily Student, October 28, 2005
"We were hoping globalization would help end poverty and backwardness," Gorbachev said through a Russian interpreter during a speech at DePauw University on Thursday. "But the gap between the rich and the poor has grown."
>> View Article | created on: 10/31/2005
IT Outsourcing Wars
By Steven Burke, CRN, October 28, 2005
With private equity firms reportedly looking at a buyout of outsourcing giant Computer Sciences Corp. (CSC), it’s a good time to look at the future of IT outsourcing.
>> View Article | created on: 10/31/2005
Indian firm 'reverses' US outsourcing
The Times of India, October 28, 2005
SlashSupport, an India-based tech support company, which has opened a small outsourcing hub in California, is spearheading a new trend of reverse outsourcing.
>> View Article | created on: 10/28/2005
Some home truths about outsourcing
By Patience Wheatcroft, The Times, October 28, 2005
WHEN Sir Peter Davis announced that he was handing over to Andersen Consulting Sainsbury’s IT systems and the 800 people who worked on them, rivals were astounded. They saw their systems as a pivotal part of the business, the information the tills provided as something they wanted at their fingertips.
>> View Article | created on: 10/31/2005
Unchecked globalization driving international migration – UN official
UN News Centre, October 28, 2005
Although globalization carries with it enormous benefits for least developed nations, growing disparities in the standard of living and level of human security are driving workers from the world’s poorest countries across borders in search of better opportunities, the United Nations representative for least developed countries has said.
>> View Article | created on: 10/31/2005
TCS Opens BPO Solution Center in Chennai
Global Sourcing Now, October 28, 2005
TCS has announced the opening of a remote-managed infrastructure and BPO solution center in the Southern Indian city of Chennai. The center has been set up with an investment of INR 450 million and would provide end-to-end IT infrastructure services to clients.
>> View Article | created on: 10/31/2005
Chinese Commerce Ministry Promotes BPO Business
Global Sourcing Now, October 27, 2005
The Chinese Ministry of Commerce has announced a list of measures aimed at promoting the country’s software export and BPO industry. The measures were announced at the Second Xi’an International BPO Forum.
>> View Article | created on: 10/28/2005
EU leaders air differences on globalization
By Marie-Louise Moller & Mike Peacock, Reuters, October 27, 2005
European Union leaders aired their differences about how to cope with globalization at an informal summit outside London on Thursday meant to help them mend fences after a bitter clash on the bloc's future budget.
>> View Article | created on: 10/28/2005
Gartner Analyst: Stop Outsourcing Now
By Sharon Gaudin, Datamation, October 27, 2005
That's a pretty strong statement coming from most anyone in the industry. But it takes on even more weight when it's coming from Gartner's chief of research for outsourcing.
''What we're doing is compulsive outsourcing,'' says Linda Cohen, a vice president and chief of research at Gartner, an industry analyst giant. ''We're trying to solve a problem, and that's a very tactical approach to outsourcing. And it's resulted in too much outsourcing. We need to stop and consider the strategy, so we're enabling a business goal rather than fixing a problem.''
>> View Article | created on: 10/28/2005
What's to stop India and China?
The Economist, October 27, 2005 (Subscription Required)
FOR the past two years and, according to projections, this year and next as well, the Indian economy has managed to grow at around 7% or better. That allows optimistic souls, in London, New York and Tokyo as well as in Delhi and Bangalore, to hope that India might now be on the verge of repeating China's awesome transformation. By averaging annual growth of 9.5% for almost three decades, China has lifted hundreds of millions out of poverty in the most rapid and far-reaching economic transformation in history.
>> View Article | created on: 10/31/2005
Democracy's drawbacks
The Economist, October 27, 2005 (Subscription Required)
India's IT companies are world-beaters. Firms such as Tata Consultancy Services, Infosys and Wipro, which owe their success to large, co-operative software-development projects for companies in America, are now beginning to compete directly with the big IT multinationals for large consultancy contracts. Out of this IT infrastructure has grown a huge business in “outsourcing” almost any business process that can be performed remotely, from answering a call in a help centre to interpreting an X-ray. The largest outsourcing firm relaunched itself in September as Genpact, partially disguising its origins as the Indian back-office of General Electric, and expects to exceed $1 billion in annual sales by 2008.
>> More Details | created on: 10/31/2005
Blair's Globalization Summit Offers Only Words: Matthew Lynn
By Matthew Lynn, Bloomberg, October 26, 2005
At Hampton Court, which has been home to the kings and queens of Britain for 500 years, the EU will begin another round of gloomy introspection tomorrow. The question: How is the region to face the challenges posed by globalization?
The answers are likely to be all wrong: more intervention, subsidies, and shallow sloganeering.
>> View Article | created on: 10/27/2005
'Changing China': Exploring the Next Phase of Globalization
By Bart Mongoven, Stratfor, October 26, 2005 (subscription required)
Fifteen years ago, a question that plagued many in international labor and sustainable-development activism was how the international community could "change China." Due to the country's tremendous size, development experts were beginning to recognize that the ripples of China's economic growth would reverberate throughout the world economy and could significantly impact the global environment. And it wasn't solely about China: Thailand, Malaysia, Indonesia and even Vietnam were poised to grow, and in none of these countries did the governments seem likely to endorse social or environmental policies that were, on their surface, inimical to the country's economic interest.
>> More Details | created on: 11/21/2005
Outsourcing to Romania: Research Revels Reals Costs
PR Web, October 26, 2005
With its specialised human resources skills, its unique position at the gates of Europe, and a political and economic climate favorable to outsourcing and business development, Romania is competing with Czech Republic and Bulgaria in outsourcing IT development to Eastern Europe. Whether an onshore contractor that outsources the development of a project, the direct beneficiary of an outsourcing project, or a disappointed client from an outsourcing project gone bad, Pintilie.RO recently conducted research to establish a factual basis for those making outsourcing decisions.
>> View Article | created on: 10/26/2005
Korea picked as No. 1 US auto parts outsourcing partner
Korea.net, October 26, 2005
Korea was picked as the most attractive outsourcing partner by “Big 3” automakers of the United States for high quality and price competitiveness, the Korea Trade-Investment Promotion Agency (KOTRA) said on Wednesday (Oct.26).
>> View Article | created on: 10/26/2005
Nine Principles that are the Cornerstone of Outsourcing Relationships
By Elizabeth Sparrow, Computer Weekly, October 26, 2005
A constructive relationship between client and the supplier is crucial for the benefits of outsourcing- and such relationships do not happen automatically.
>> View Article | created on: 10/26/2005
India's infotech holy cow facing new challenges
By Dinesh C. Sharma, Hindustan Times, October 26, 2005
The Indian information technology and outsourcing industry, which usually makes news for producing first-generation millionaires and billionaires, is hitting the headlines these days for not so celebratory reasons.
>> View Article | created on: 10/26/2005
Investing in China: India's search for willing partners
By Khozem Merchant, October 26, 2005 (Financial Times)
Lin Youyong, a software development manager in his late 20s with the Chinese telecommunications company UTStarcom in Hangzhou, has a simple message for the Indian technology executives who recently descended on his adoptive city.
"We would like to learn from you," says Mr Lin, the first in his family from Fujian province to make it to university and land a well-paid job in technology. "There should be more collaboration, that is my view."
>> More Details | created on: 06/02/2006
India excels in outsourcing
By Harish Baliga, India Daily, October 25, 2005
IT company Financial Technologies to provide integrated realtime wireless internet information and trading platform for Nokia
>> View Article | created on: 10/25/2005
India's HCL Tech says Q1 net up 76 pct
Yahoo! News Asia, October 25, 2005
HCL Technologies Ltd., India's fifth ranked software services exporter, said on Tuesday its July-September profit rose 76 percent on year as clients increased technology outsourcing.
>> View Article | created on: 10/26/2005
U.S. Businesses Need to Offshore to Keep Pace with Global Competitors
By Paul McDougall, Outsourcing Pipeline, October 25, 2005
>> View Article | created on: 10/26/2005
Summing Up: Globalization: A New Day in Organized Labor
By Prof. Jim Heskett, Working knowledge for business leaders, October 25, 2005 (Harvard Business School)
Globalization could spur organized labor to rethink its premises, objectives, and strategies. But the prospect for that is not clear, according to respondents to this month’s column. As Arun Joshi put it, “Now that the world is becoming a global village, it falls to labor’s competency and its ability to move up the value chain that will allow it to share the positive gains. If labor tries the old tactic of strikes, management will just outsource the staff from somewhere else…”
>> View Article | created on: 10/25/2005
Outsourcing: Friend or Foe?
By Yevgenya Ivanova, St. Petersburg Times, October 25, 2005
Outsourcing — a global trend to delegate the non-core functions of a business to other organizations — seems to be having a hard time acclimatizing in Russia. Employers don’t fully understand it. Recruiters struggle to educate the employers. And the labor force just doesn’t want to enlist as outsourcing staff. Has the trend a lasting Russian reality?
>> View Article | created on: 10/25/2005
Central & Eastern Europe a 'Compelling' Nearshore Customer Service Outsourcing Option for the West
CRM Today, October 25, 2005
Research by independent market analyst Datamonitor reveals the number of call center agents based in Central & Eastern Europe (CEE) servicing Western businesses' customers from the UK through to Scandinavia, Italy, Germany, Spain and others, will more than treble from 1,900 in 2004 to 6,400 in 2008. Datamonitor's prediction of rapid growth in western investment in this region is underlined by regional specializations that make the case even more compelling for sending contact center agent positions to CEE. In addition, CEE countries compete on lower prices than in western Europe and North America. Of most importance is their value proposition on higher-end contact center services.
>> View Article | created on: 10/25/2005
China, India Superpower? Not so Fast!
By Pranab Bardhan, Yale Global Online, October 25, 2005
Economist Pranab Bardhan argues that a much more complicated picture belies the rosy visions of optimists. In China, rural and urban inequality grows at alarming rates, stirring unrest amongst those hundreds of millions who remain impoverished.
>> View Article | created on: 10/26/2005
10% of IT Dept’s to be Scrapped by ‘11
Global Sourcing Now, October 24, 2005
According to Gartner, one in ten IT departments will be closed over the next five years as outsourcing and the commoditization of technology will continue to increase.
>> More Details | created on: 11/21/2005
ACS 1Q ‘06 Revenues Up 25% to $1.3Bn
Global Sourcing Now, October 24, 2005
Affiliated Computer Services (ACS), a US-based provider of business process and IT outsourcing solutions, has reported a 25 percent increase in its revenues to USD 1.31 billion for 1Q 2006, as compared to the same period last year.
Revenues from Mellon HR was approximately USD 160 million during the quarter, in-line with the trailing twelve months acquired revenues of USD 640 million.
>> View Article | created on: 10/25/2005
RR Donnelley Wins $120M French Document BPO Deal
Global Sourcing Now, October 24, 2005
R R Donnelley & Sons Company, a US-based commercial printing services company, is to be awarded a multi-year agreement to provide facilities management and other services to an operation to be based in Lille, France. The deal is through Astron, a wholly owned British subsidiary of R R Donnelley. The facility is expected to be fully operational in early 2006.
Under the contract, Astron will provide print fulfillment services, print and mail for billing and other recurring document requirements, document management services and printing and distribution of office documents to European customers.
>> View Article | created on: 10/25/2005
British Nationals Arrested for Document Theft in Indian BPO
Global Sourcing Now, October 24, 2005
Two employees of an Indian BPO firm located near New Delhi have been arrested on charges of data theft. Incidentally, the firm handled a process for UK-based City Credit and both the accused are British nationals.
>> More Details | created on: 06/02/2006
India: How should IT Act 2000 be amended?
By S. Viswanathan, Economic Times, October 24, 2005
IT Act 2000 was meant to provide a legal framework for information in the form of electronic records. Unfortunately, the Act is silent on the issues of privacy, protection and regulated use of data. The law also does not cover data interception as well as computer forgery
>> View Article | created on: 10/25/2005
IPR: Protecting Your Technology Transfers
By Cynthia D. Churchwell, Working knowledge for business leaders, October 24, 2005 (Harvard Business School)
The competitiveness of many multinational companies depends on their ability to transfer intellectual property and other intangible assets to their worldwide production processes. These sources of competitive advantage can be anything from a proprietary manufacturing plan for semiconductors to a cleaning solvent formula. However, before deciding to deploy these critical assets in a particular country, multinational executives have a key issue to explore: Does the country where I’m transferring technology have intellectual property rights in place that can protect my business against infringers?
>> View Article | created on: 10/25/2005
Building an IT Governance Committee
By Prof. Richard Nolan & Prof. Warren McFarlan, Working Knowledge, October 24, 2005 (Harvard Business School)
How do you set up an IT governance committee? A company that decides it needs board-level IT oversight must do three things: Select the appropriate members and the chairman, determine the group's relationship to the audit committee, and prepare the charter. The first two are especially important.
>> View Article | created on: 10/25/2005
Outsourcing falls from favour
By Tash Shifrin, Computerweekly, October 24, 2005
Insourcing-bringing services back in house is a growing trend according to research the National Association of Outsourcing revealed.
>> View Article | created on: 10/24/2005
Reap the benefits of outsourcing ICT
By John Convery, Belfast Telegraph, October 24, 2005
Information and communications technology outsourcing is an area that has been growing in popularity, and what's available in the market has also developed rapidly. Historically ICT outsourcing was associated with large companies, but that is no longer the case. Some of the main reasons for this are: the direct cost, particularly in personnel; constant change of technology; continually training staff.
>> View Article | created on: 10/24/2005
Computer Sciences lures Buy-out Firms
By Dennis Bernam & Gary McWilliams, Wall Street Journal, October 24, 2005 (subscription required)
Private-equity firms are actively looking at a buyout of
Computer Sciences Corp., a mainstay of the computer-outsourcing industry with more than $14 billion in annual sales and an $8.4 billion market capitalization, according to people familiar with the matter.
>> View Article | created on: 10/24/2005
New Obstacles Dogging Outsourcing Customers
By Thomas Hoffman, Computerworld, October 24, 2005
Outsourcing deals in IT have long been marred by poor communications between buyers and suppliers, along with failures by customers to adequately manage the relationship and measure performance.
>> View Article | created on: 10/24/2005
Study: HR outsourcing saves money, but short on service
Fairfield County Business Journal, October 24, 2005
The study presented in this article involved close to 80 percent of the companies with large-scale outsourcing deals. The study indicates that more work is needed by both companies and vendors to achieve the full benefits of the relationship.
>> View Article | created on: 10/24/2005
Procurement Outsourcing on the Rise, but Buyers Having Difficulty Finding the Right Outsourcing Partner
Emedia wire, October 24, 2005
According to a report by IDC, the Procurement Outsourcing market is much larger than indicated by public deal announcements alone. Procurement outsourcing can be a compelling proposition. When done right the value generation can far exceed that delivered by other BPO initiatives. But the key to the success of the deal is in the contract, and the foundations of the contract are in the selection process.
>> View Article | created on: 10/24/2005
Worldwide BPO Market Steadily Expands, with Buyer Demand Molding Vendor Strategies, IDC Reveals
Yahoo! Finance, October 24, 2005
According to a newly released IDC study, the worldwide BPO market is vibrant and brimming with opportunity. The comprehensive BPO report, one of IDC's most popular studies, finds that worldwide BPO spending will experience a five-year compound annual growth rate (CAGR) of 10.9%, growing from $382.5 billion in 2004 to $641.2 billion in 2009. This forecast covers eight BPO markets: human resources, procurement, finance & accounting, customer service, logistics, sales & marketing, product engineering, and training.
>> More Details | created on: 11/21/2005
A textiles boom gives jobs to India's poor
Yahoo! News, October 24, 2005
Champa Kala, a 23-year-old seamstress, doesn't have the English or computer skills needed to find work in the nearby skyscrapers of Bangalore. But her job in Peenya, a dusty industrial suburb, is no less promising for India's future than the call centers and software firms that have transformed this region into a high-tech hub
>> More Details | created on: 11/28/2005
AMERICAN TRENDS: Outsourcing to India extends to legal services
By Gary Robertson, Richmond Times Dispatch, October 24, 2005
Due to the high costs of US legal services, many law offices are outsourcing their work to India.
>> View Article | created on: 10/24/2005
With help from India, math and science become a little easier for American high schoolers
By NIRMALA GEORGE & MARTHA IRVINE, The Associate Press, October 23, 2005
COCHIN, India (AP) - A few stars are still twinkling in the inky pre-dawn sky when Koyampurath Namitha arrives for work in a quiet suburb of this south Indian city. It's barely 4:30 a.m. when she grabs a cup of coffee and joins more than two dozen colleagues, each settling into a cubicle with a computer and earphones.
More than 7,000 miles away, in Glenview, Ill., outside Chicago, it's the evening of the previous day and 14-year-old Princeton John sits at his computer, barefoot and ready for his hourlong geometry lesson. The high school freshman puts on a headset with a microphone and clicks on computer software that will link him through the Internet to his tutor, Namitha, many time zones away.
>> More Details | created on: 06/02/2006
Canada lags in high-value services
By David Crane, The Toronto Star, October 21, 2005 (Registration required)
When the Rolling Stones used a Toronto recording studio to produce a new CD, they were offshoring activities that could have been carried out in Britain. It's just one example of what is becoming one of the biggest trends in the global economy, comments David Crane.
>> View Article | created on: 10/25/2005
HP considers outsourcing storage competency centre
The Inquirer, October 21, 2005
HP is undergoing an internal feasibility study to consider whether its storage competency centre could be moved to Bangalore too.
>> View Article | created on: 10/25/2005
As outsourcing matures, new trends emerge
By Marc Ferranti, Info World, October 21, 2005
Utility services and modular, or "component," offerings are trends that are emerging as the outsourcing industry reaches a new level of maturity, according to industry insiders gathering at OutsourceWorld in New York this week.
>> View Article | created on: 10/21/2005
EU Plans Fund To Soften Globalization Blow
Deutsche Welle, October 20, 2005
In response to the steady march of globalization, the European Commission was set Thursday to call for EU member states to approve a Globalization Adjustment Fund that would soften the phenomenon's social impact by supporting reforms that increase economic growth while maintaining the European social model.
>> View Article | created on: 10/21/2005
Outsourcing's Great Unknowns
By Charles Cambell, The Tyee, October 20, 2005
Without basic info and strategy, Canadian governments are ill-equipped to deal with outsourcing's global impact.
>> View Article | created on: 10/20/2005
How a wannabe hub gets moving
By Khouzem Merchant , Financial Times, October 20, 2005 (Subscription Required)
A new information technology services company is registered every three days in Chennai in the state of Tamil Nadu - a healthy reversal from seven years ago when the city struggled to win investments and IT talent fled to Bangalore. Although Chennai's colleges and infrastructure were admired, "we were not ringing the bell with IT investors", says Vivek Harinarayan, the civil servant who led the city's IT policy.
>> View Article | created on: 10/20/2005
Singapore wants India's outsourcing crown
By Michael Cooney, Network World, October 20, 2005
Singapore is pushing hard to grab more offshoring business, especially from U.S. companies, but it will face challenges from other emerging countries such as Brazil and China that also have their sights set on the providing such services.
>> View Article | created on: 10/25/2005
China's Economy power's ahead with 9.4% growth
By Richard MacGregor, Financial Times, October 20, 2005 (Subscription Required)
China’s gross domestic product in the first nine months of the year grew a strong 9.4 per cent year-on-year, as the economy was boosted by growth in the agricultural sector as well as a steady increase in industrial production.
>> View Article | created on: 10/20/2005
Wipro may wheel its way into ’06 with outsourcing deal from GM
By K Yatish Rajawat, The Economic Times, October 20, 2005
Global auto major General Motors (GM) may soon sign a multi-million dollar outsourcing contract with Indian software services major Wipro.
>> More Details | created on: 11/21/2005
Calcutta is transformed into India’s latest hotspot
By Jo Johnson, Financial Times, October 20, 2005 (Subscription Required)
The first capital of the British Raj, with its slums and its floods, is still a far cry from Shanghai. But under the rule of this highly pragmatic politician, known as Buddha, from the Communist Party of India (Marxist), Calcutta increasingly aspires to be seen as a little piece of China in India, a place where money has no ideology and foreign investment is welcome. What Beijing thinks today, the saying goes, Buddha thinks tomorrow.
>> View Article | created on: 10/26/2005
Japanese car group warns on outsourcing
By David Ibison, Financial Times, October 20, 2005 (Subscription Required)
Japanese carmakers will have to continue outsourcing manufacturing jobs to cheaper countries over the next few years if they want to stay competitive, said Itaru Koeda, chairman of the Japan Automobile Manufacturers Association.
>> View Article | created on: 10/20/2005
Outsourcing helps WHSmith save £18m
By Miya Knights, Computing, October 20, 2005
Retailer hails IT rationalisation scheme as a key contributor to its preliminary financial results
>> View Article | created on: 10/20/2005
Outsourcing-the people issue
By Martin Fustes, vnunet.com, October 20, 2005
Despite the apparent financial and operational benefits, the decision to outsource remains a difficult one; a fact underlined by a recent prediction from analyst Gartner that half of all IT outsourcing deals will either fail or be prematurely terminated by 2008. This article also offers some interesting case studies.
>> View Article | created on: 10/20/2005
As outsourcing matures, new trends emerge
By Marc Ferranti, Infoworld, October 20, 2005
Utility services and modular, or "component," offerings are trends that are emerging as the outsourcing industry reaches a new level of maturity, according to industry insiders gathering at OutsourceWorld in New York this week
>> View Article | created on: 10/20/2005
Indian Outsourcing Firms Outpace Western Rivals; Wipro Latest To Report Double-Digit Sales Growth
By Paul McDougall, Information Week, October 20, 2005
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Businesses in the United States and Western Europe appear to be allocating more of their IT services budgets to offshore firms, if recent financial results of major outsourcing vendors are any indication. |
>> View Article | created on: 10/20/2005
Air New Zealand Proposes Outsourcing Engineering Services
Scoop, October 20, 2005
Air New Zealand has today announced a proposal to outsource heavy maintenance on its long haul aircraft and engines.
>> View Article | created on: 10/20/2005
Trend is Outsourcing in the Pharmaceutical Industry
Prnewswire, October 19, 2005
Research from benchmarking and consulting firm Best Practices, LLC, analyzes the most effective methods used by pharmaceuticals companies choosing to outsource some or all of their IT sales support, technical support, and hardware repair services.
>> View Article | created on: 10/20/2005
CII says outsourcing in HR cannot be wished away
New Kerawala, October 19, 2005
Outsourcing in HR and temporary jobs have become an integral part of the current
job scenario and it is better to adjust to this phenomenon. This was the main thrust of the seminar on ‘HR Outsourcing: Trends and Insights’ organized by the Confederation of Indian Industry (CII).
>> View Article | created on: 10/20/2005
Wipro to set up BPO facility in Romania
Southeast Europe Online, October 19, 2005
Global software major Wipro Ltd will be opening its first overseas BPO facility in Romania as a near shore centre in eastern Europe.
>> More Details | created on: 11/21/2005
Indian IT outsourcer thrives in Ireland
SiliconRepublic.com, October 19, 2005
An Indian technology entrepreneur based in Dublin with a 20-strong IT operations centre in India is capitalising on outsourcing opportunities in the Irish SME marketplace. The entrepreneur is also working on a mobile platform with retail giant Tesco in Ireland and the UK.
>> View Article | created on: 10/19/2005
Barclays to snap ties with TCS
By Rajesh Kudrup, Business Standard, October 19, 2005
British financial major Barclays Bank is set to terminate a £6 million (about Rs 50 crore) annual outsourcing contract with Tata Consultancy Services Ltd (TCS). This is despite the British firm’s plans to triple its quantum of offshoring to India.
>> View Article | created on: 10/19/2005
Global Outsourcing Contract Value may Decline by 10-15% - TPI
Global Sourcing Now, October 19, 2005
According to a recent study by TPI, a US-based sourcing advisory firm, the total dollar value of the outsourcing contracts signed in 3Q 05, is expected to decrease by 10 to 15 percent to between USD 60 billion to USD 65 billion as compared to USD 72 billion recorded over the previous years.
>> View Article | created on: 10/20/2005
IBM unveils global centre in Bangalore
Rediff.com, October 19, 2005
Global giant IBM on Wednesday announced the opening of a global service delivery centre (GSDC) in Bangalore, India, significantly expanding its existing operations to meet the growing market demand for IT outsourcing and management services
>> View Article | created on: 10/19/2005
Panel: Motives of outsourcing companies called into question
By Ethan Butterfield, Washington Technology, October 19, 2005
A union official who accused the private sector of conducting outsourcing solely for the sake of profit drew fire from both government and industry officials at a conference this week for state chief information officers.
>> View Article | created on: 10/19/2005
Outsourcing Devalues Education
By Panjar Prakash, The Daily Campus, October 19, 2005
As I spent my last winter vacation in India with family and friends, I could not help but notice the changes since I was last there in 2002. Among all the changes which one sees- some good, some bad, some real and some just cosmetic- the most conspicuous to me was the seemingly increasing export of the American lifestyle to the youth of India.
>> View Article | created on: 10/19/2005
Interest in KPO Rising
Offshoring Digest, October 19, 2005
KPO, Knowledge Process Outsourcing, is said to be the next step to the BPO (business process outsourcing) wave that is not done taking the world by storm. While BPO firms offer mostly back-office services, KPO firms promise high-end service, employing only certified and experienced people for the job.
>> View Article | created on: 10/19/2005
Cisco To Invest Over $1 Billion In India Over Three Years
By K.C. Krishnadas , October 19, 2005
Cisco Chairman and CEO John Chambers outlined the networking company’s $1.1 billion investment plans during a meeting with India’s Prime Minister Manmohan Singh and Information Minister Dayanidhi Maran in New Delhi on Wednesday (Oct. 19).
>> View Article | created on: 10/20/2005
Cyber crime comes of age as foreign plugs sell secrets
By Neha Dara, Daily News & Analysis, October 19, 2005
Cases of data loss from ITES companies may no longer be new but the arrest of two employees, from an Indian BPO in Gurgaon has a twist in the tale. The two arrests were made on Tuesday and Wednesday.
>> View Article | created on: 10/21/2005
Insourcing threatens outsourcing contracts
By Susie Hughes, Shout 99, October 19, 2005
Insourcing is a growing trend and could have a significant impact on outsourcing, with big organisations pulling operations back in-house, according to new research from the National Outsourcing Association (NOA).
>> View Article | created on: 10/19/2005
Bombay outsourcing firm to open office in Britain
By Joe Bolger, The Times, October 19, 2005
INDIA’s biggest outsourcing firm, which delivers back-office services for the NHS and British Airways in offices from Bangalore to Delhi, is coming to Peterborough.
>> View Article | created on: 10/19/2005
The Fate of 'Made in the USA'
By Robert J. Samuelson, Washington Post, October 19, 2005
The question posed by the bankruptcy filing of Delphi Corp. -- the largest U.S. auto parts company -- is whether manufacturing in America has a future. Or is it sliding toward extinction?
>> View Article | created on: 10/28/2005
Outsourcing - more, smaller deals being made
By Dan Illet, Silicon.com, October 19, 2005
Companies are spending less on outsourcing as global contract values have shrunk by a quarter this year.
>> View Article | created on: 10/19/2005
3-Wipro Q2 profit up 17 % on outsourcing boom
By Najaran Madhavan, Reuters, October 19, 2005
Wipro Ltd., India's No. 3 software exporter, met forecasts on Wednesday with a 17 percent rise in quarterly profit, but was unable to surprise on the upside like rivals as Western firms ship ever more work abroad.
>> More Details | created on: 11/28/2005
Alsbridge, the Premier Outsourcing Advisory Firm, to Present at the OI Road Show in Toronto About Best Practices and Trends in Outsourcing
Emedia wire, October 18, 2005
Ben Trowbridge, CEO/Alsbridge, will present at Outsourcing Institutes’ road show on October 20 to an audience of executives from various industries to include banking, energy and financial services. This outsourcing buyer audience will enjoy general sessions, roundtables and moderated discussions along with networking with peers and presenters.
>> View Article | created on: 10/19/2005
Staffing Up In India
By Paul McDougall , Outsourcing Pipeline, October 18, 2005
Demand for offshore IT services isn't slowing, and that trend is showing up in Indian companies' hiring. Between July and September, Tata Consultancy Services increased its staff by nearly 12% to more than 53,000, while Infosys Technologies' staff grew 15% to more than 46,000.
>> View Article | created on: 10/18/2005
Procurement BPO Market Moving Out of Nascence-IDC
Global Sourcing Now, October 18, 2005
A recent study conducted by IDC, a US market intelligence and advisory firm, claims that the fast growth in procurement BPO markets is an indication of the business reaching a matured state. The two main propellers of the maturation include increased investment by vendors and a growing interest by buyers involved.
>> View Article | created on: 10/18/2005
U.S. Labor Is in Retreat as Global Forces Squeeze Pay and Benefits
By David Streitfeld, Los Angeles Times, October 18, 2005
The forces affecting Delphi and GM workers are extreme versions of what's occurring across the American labor market, where such economic risks as unemployment and health costs once broadly shared by business and government are being shifted directly onto the backs of American working families.
>> View Article | created on: 10/21/2005
Leader: Who's afraid to say the 'o' word?
Silicon.com, October 18, 2005
There is an embarrassing silence when it comes to frank discussion about the pros and cons of outsourcing and offshoring. Or indeed offshore outsourcing.
>> View Article | created on: 10/19/2005
Airbus to Lift Production Outsourcing in Russia
The St. Petersburg Times, October 18, 2005
European planemaker Airbus plans to outsource more of its aircraft production abroad to help it achieve higher growth, Airbus Chief Executive Gustav Humbert was quoted as saying in German newspapers on Monday.
>> View Article | created on: 10/19/2005
Globix Corporation Wins 2005 Best Practice Outsourcing Management Award
PrimeZone.com, October 18, 2005
Globix Corporation (AMEX:GEX), a leading provider of application, media, IP infrastructure, and network services, has been named the Technology Managers Forum's Best Practice Awards first place winner in that organization's Outsourcing Management category.
>> View Article | created on: 10/19/2005
Offshoring Education
By Julie Patel, Mercury News, October 17, 2005
An increasing number of companies are seizing on cheaper labor abroad and the reach of the Internet to undercut the cost of U.S.-based tutors and take advantage of a vibrant Asian-born immigrant community passionate about their children's education
>> View Article | created on: 10/19/2005
Outsourcing Group Pitches Ethics, Contract Management Standards
By Patrick Thobideau, Computerworld.com, October 17, 2005
The International Association of Outsourcing Professionals (IAOP) has released a code of ethics and a set of business-practice standards that are designed to help companies improve their processes for awarding and managing outsourcing contracts.
>> View Article | created on: 10/19/2005
Constraints in tapping BPO strengths
By N. N. Sachitanand , The Hindu, October 17, 2005
FROM THE din made in the financial media about the Indian business process outsourcing (BPO) industry, it would seem that this country commands a big chunk of the global BPO market. That is far, far away from the truth. According to Suresh C. Gupta, a renowned consultant in this business, the worldwide BPO market is estimated to be between $300 billion and $544 billion of which India is projected to gain $20 billion by 2008.
>> View Article | created on: 10/18/2005
Outsourcing Value Plunges
Red Herring, October 17, 2005
There will be more outsourcing deals signed this year than last, but the value of those contracts will plunge between 10 and 15 percent, according to a report released Monday by a consulting firm.
>> View Article | created on: 10/19/2005
No Takers for Labor Unions in Indian BPO Sector