items sorted by publication date
Krugman: Trade and Wages, Reconsidered 
By Paul Krugman, March 1, 2008 (paper can be downloaded by following the url link)
As developing countries transition into producers of manufactured goods, low-wage workers in the developed world have been adversely affected as economic inequality has widened.
>> More Details | created on: 05/15/2008
Metrics and Incentives in Outsourcing: Driving Peak Performance
Silicon.com, November 26, 2007 (Requires FREE registration to download)
Metrics and incentives are an important component of outsourcing relationships, but as executives use outsourcing more strategically, these become more critical than ever. This research study, Accenture found that each type of outsourcing relationship calls for different metrics and incentives to some extent.
>> More Details | created on: 11/26/2007
The Business Case for Outsourcing Software Testing to Vietnam 
LogiGear, October 18, 2007
This white paper provides a business case for considering
Vietnam as an offshore outsourcing destination, and offers
specific examples from the IT and software industries including
a US software testing firm with a facility in Vietnam.
>> More Details | created on: 08/21/2008
2008 Global R&D Report
Battelle, October 16, 2007
It’s no secret that R&D spending continues to expand on a global
basis. Worldwide spending (and performance) exceeded $1 trillion in
2006 and continues to expand at a substantially higher rate than most countries’ inflation rates.
>> More Details | created on: 10/16/2007
OECD Economic Surveys: UNITED KINGDOM
OECD, October 11, 2007 (September 2007)
The United Kingdom’s welcoming approach to globalisation has contributed to a strong growth performance. GDP per capita is now the third highest in the G7, compared with the lowest 10 years earlier. GDP growth has been close to its trend rate of around 2¾ per cent for a number of years, suggesting that the amplitude of the economic cycle is smaller now than in previous decades. This strong performance is not only due to the willingness to embrace the opportunities offered by globalisation, but also to sound institutional arrangements for setting monetary and fiscal policy as well as a period of robust trading partner growth.
>> More Details | created on: 10/11/2007
The TPI Index:An Informed View of the State of the European Commercial Outsourcing Market
By Duncan Aitchison & Bernd Schaefer and John Keppel, TPI, July 12, 2007
>> View Article | created on: 07/26/2007
Summary Report of the Study on Globalisation and Innovation in the Business Services Sector
By OECD, OECD’s 2007 Ministerial Council Meeting, June 15, 2007
This document, presented to the OECD’s 2007 Ministerial Council Meeting, looks specifically at business support services and its strong linkages with other sectors.
>> More Details | created on: 06/15/2007
Business Support Services in the Czech Republic
By CZECHINVEST, May 30, 2007
The detailed introduction of Business Support Services industry in Czech Republic, prepared by CZECHINVEST, an official Czech investment and business development agency.
>> More Details | created on: 05/30/2007
Offshoring, Outsourcing, and Production Relocation - Labor Market Effects in the OECD countries and Developing Asia
By Jacob Funk Kirkegaard, Peterson Institute for International Economics, April 26, 2007
>> View Article | created on: 04/26/2007
How Large Organizations are Restructuring End-User Services
Unisys, April 18, 2007
In most large organizations today, when technology
doesn’t work, the end-user’s performance suffers, and the
organization is increasingly at risk. In nearly three-quarters of
large organizations (> $1 billion in revenue) that participated
in the Unisys End-User Services Research Study, 90% of the
end-users use at least one digital device that is supported
by the IT function. When the technology doesn’t work, or
the end-user doesn’t know how to use it, performance levels
are significantly impacted, as many client-facing functions
(sales, customer service, field repair, marketing, accounts
receivable, etc.) now depend heavily on technology.
>> More Details | created on: 04/18/2007
The 10 Keys to Global Logistics Excellence
Global Supply Chain, April 13, 2007
Supply Chain Digest today released a major report on the global supply chain. The report, titled The 10 Keys to Global Logistics Excellence, provides a detail overview of key challenges and opportunities facing companies as they expand their initiatives for global sourcing and global market development.
>> More Details | created on: 04/13/2007
The Globalization of White-Collar Work
By Vinay Cuoto & Mahadeva Mani, others, Booz Allen Hamilton / Duke University, April 13, 2007 (Updated 4/13/2007)
Offshoring is not what it used to be. From the 1970s, when manufacturing jobs were being relocated to low-labor-cost countries, throuth the early 1990s, when IT applications work first migrated to India, offshoring -literally-meant moving jobs elsewhere with all the dislocation and distress that it entailed.
>> More Details | created on: 04/14/2007
Frameworks for Analyzing a Country's Positioning and Strategy for Global Services Outsourcing
Tholons, April 2, 2007 (Requires FREE registration)
Supply constraints, rising wages and the buyer´s strategy of de-risking offshore operations through global diversification are changing the competitive landscape of the world´s outsoucing market.
>> More Details | created on: 04/02/2007
The Futurized Corporation
neoIT, March 27, 2007
>> View Article | created on: 03/27/2007
Global Services Location Index 2007
ATKearney, March 16, 2007
>> View Article | created on: 03/16/2007
McKinsey Global Institute Anthology Series
By MGI, McKinsey & Company, March 7, 2007
A new collection of MGI research, published by Harvard Business School Press, is now available in bookstores and booksellers on-line. This MGI series is designed to offer important ideas and an informed outlook on critical economic issues arising from the integration of global markets.
>> More Details | created on: 03/07/2007
Transitioning from a Staff Augmentation Model to a Managed Services Model
neoIT, February 27, 2007
>> View Article | created on: 02/27/2007
The Implications of Service Offshoring for Metropolitan Economies
By Robert Atkinson and Howard Wial, The Brookings Institution, February 15, 2007
An examination of service offshoring—the movement of service jobs overseas—forecasts higher than average job losses in twenty-eight U.S. metropolitan areas between 2004 and 2015. Information technology jobs, and the metropolitan areas where they are concentrated, will be hardest hit.
>> More Details | created on: 02/15/2007
Meet the 2007 Global Services 100
Global Services, February 2, 2007
Sourcing the world's most innovative providers of business and technology services starts with our executive annual listing of the top 100 — prepared in conjunction with neoIT — that identifies leaders in 11 service-delivery areas spanning business process outsourcing, IT outsourcing, engineering and customer care.
>> More Details | created on: 02/02/2007
The next frontier of innovation
By John Seely Brown & John Hagel III, The McKinsey Quarterly, February 1, 2007
>> View Article | created on: 02/01/2007
The Business Case for Outsourcing Software Testing to Vietnam
LogiGear, January 30, 2007
This white paper provides a business case for considering Vietnam as an offshore outsourcing destination, and offers specific examples from the IT and software industries including a US software testing firm with a facility in Vietnam.
>> More Details | created on: 08/21/2008
IT Outsourcing in the Small and Medium Businesses
By Ross Tisnovsky, Everest Research Insitute, January 29, 2007
Small and Medium Businesses (SMBs) have unique IT needs, stemming from low IT budgets and small project sizes in Application Development and Maintenance (ADM) outsourcing, lack of scale in operations, and reliance on business power users of IT in Infrastructure Outsourcing (IO).
>> More Details | created on: 01/29/2007
Services Globalization Trends 2007
neoIT, January 25, 2007
>> View Article | created on: 01/25/2007
The Overlooked potential for outsourcing in Eastern European
McKinsey, January 25, 2007
>> View Article | created on: 01/25/2007
Maximizing Value and Avoiding Pitfalls of a Multivendor Services Globalization Strategy
neoIT, December 4, 2006
Multi-vendor strategy, or multi-sourcing as it is commonly called, is a strategy that fosters competition and increased specialization. Companies which signed up the largest global services deals have succesfully engaged multiple vendors to reduce costs and risks, and increase operational efficiency.
>> More Details | created on: 12/04/2006
Outsourcing Application Development and Maintenance
By Rick Saia & Peter S. Kastner, Aberdeen Group, November 28, 2006
Most companies outsource at least some of their IT work, especially application development and maintenance functions - to India, the U.S., and elsewhere. But it's not all about the money. A new Aberdeen survey has found that companies are banking on the outsourcing of some of their application-related work to help boost the skills of their internal IT professionals and let them plunge their hands into more strategic initiatives.
>> More Details | created on: 11/28/2006
Global City Competitiveness
neoIT, October 31, 2006
In June 2004, the first Offshore City Competitiveness Report was released, which ranked 27 Indian Cities based on their attractiveness for offshoring. The services globalization landscape has seen a major change since then. Companies have moved beyond India to explore a multitude of other cities.
>> More Details | created on: 11/03/2006
The Globalization Index
By FOREIGN POLICY & A.T. Kearney, Foreign Policy, October 18, 2006 (link restored 01/10/07)
Recent months have offered plenty of fresh evidence that the world is falling apart. Conflict in the Middle East, a nuclear stalemate between Iran and the West, perilously high oil prices, and the collapse of the Doha round of global trade talks all suggest a world that has gone off the rails. In this volatile environment, isolation has a powerful appeal.
>> More Details | created on: 01/10/2007
Global Engagement: How Americans can win and prosper in the worldwide economy
By U.S. Chamber of Commerce, August 31, 2006
>> View Article | created on: 08/31/2006
Nearshoring to Central and Eastern Europe
By Deutsche Bank Research, August 25, 2006
>> View Article | created on: 08/25/2006
Globalisation: Trends, Issues and Macro
By Cécile Denis & Kieran Mc Morrow and Werner Röger, July 1, 2006
Globalisation, defined as an increasingly integrated world economy, has the potential to generate the largest structural upheaval in economies since the industrial revolution. As in the past, this process is being underpinned by both technological change and by a shift in policies in many countries towards a more open, market based, system of economic governance...
>> More Details | created on: 11/03/2006
IT outsourcing in the public sector - survey findings from PA Consulting
By PA Consulting, Public Technology, June 8, 2006
Miscommunication, misunderstanding and mis-targeted investment block the strategic value achieved from IT outsourcing in the Government sector says a new report from
PA Consulting Group.
>> More Details | created on: 06/08/2006
‘Offshoring now is a fait accompli’
By R. Ravichandran, Financial express, May 10, 2006
Offshoring is now a widespread business practice in the software industry and it has become “business as usual”. Offshoring is now accepted as a normal business practice across the globe, particularly in the US, says SandHill Group, creator of high-impact research reports for the IT industry.
>> More Details | created on: 05/10/2006
Offshoring in the European Banking and Securities Industries
By Celent LLC., May 9, 2006
Europe is the fastest growing region for most Indian outsourcing firms, and will continue to burgeon as European firms bring their cost structures in line with global competitors, according to a new Celent report, Offshoring in the European Banking and Securities Industries. The report provides an overview and analysis of key trends driving the move to offshore and looks at those European financial services firms that are aggressively offshoring. Further, it looks at the key issues that impact firms’ decisions about offshoring on a country-by-country basis.
>> More Details | created on: 05/10/2006
Companies Prefer Shared Service Centers over Outsourcing for Finance Processes, Says Hackett Group
By The Hackett Group, Tekrati, May 5, 2006
Despite the widespread attention and publicity paid to finance outsourcing, companies are doing very little of it today, and onshore or offshore shared service centers remain the preferred options, according to findings of a new Business Process Sourcing study from The Hackett Group. The study found that companies now outsource only 4 percent of all finance processes, while they turn to onshore or offshore shared service centers 65 percent of the time.
>> More Details | created on: 05/08/2006
2006 Financial & Accounting Outsourcing/Off-shoring Trends Survey
By Rob Rogers, The Accounts Payable Network , May 3, 2006
The Accounts Payable Network has conducted a survey to obtain a current picture of outsource and off-shoring practices corporately and within accounts payable departments. The general media’s broad use of the term “outsourcing” obscures two distinct but sometimes overlapping strategies – outsourcing and off-shoring. For this survey, outsourcing was specifically defined as work done by a third party, whether within or outside of the survey participant's country. Off-shoring was defined as work done in a country different from the participant's, either by a unit within the participant's organization or by a third party
>> More Details | created on: 05/04/2006
Demand for managements skills booms in two-speed jobs market
By Lindsay Clark, ComputerWeekly.com, May 2, 2006
The UK is experiencing a boom in demand for business-related IT skills, early findings from the latest Computer Weekly/SSL Survey of Appointments Data and Trends have revealed.
The number of job adverts for MIS and IT managers increased by close to 30% in the first quarter of 2006. Demand for business systems analysts and project managers also rose by more than 20%, according to the survey of recruitment advertising on the internet and in the press conducted by research firm SSL.
>> More Details | created on: 05/02/2006
Software's Offshoring Leaders
Sand Hill, April 23, 2006 (purchase necessary to view full report)
Software's Offshoring Leaders confirms that more software companies are sending work offshore than ever before. This new study from the Sand Hill Group updates the first ever study of offshoring activity by software companies conducted in 2003. More than 50 software executives shared their offshoring experiences both good and bad - and related first-hand insight on best practices.
>> More Details | created on: 04/25/2006
Offshoring Set to Double in the Financial Services Sector by 2008
PWC, April 13, 2006
The scale of offshoring in the financial services sector is set to virtually double by 2008, according to PricewaterhouseCoopers latest survey entitled Offshoring in the financial services industry: Risks and rewards, launched today. A quarter of participants currently offshore between 10% and 20% of their headcount, however, in 3 years’ time, almost half of respondents expect this to be the case. Financial services firms which offshore jobs solely as a cost saving strategy, or do not approach projects with caution will fail to reap the full benefits such as greater operational efficiency and increased shareholder value.
>> More Details | created on: 04/13/2006
Pulse Survey on Business Process Outsourcing:
Capgemini, March 29, 2006
Capgemini hostes IDC Outsourcing Forum East, where almost 300 executives shared BPO best practices. The audience participated in a survey to identify best practices, as well as gauge levels of interest and satisfaction of outsourcing engagements in the market.
>> More Details | created on: 03/31/2006
Recapturing your supply chain data
By Aditya Pande, Ramesh Raman, and Vats Srivatsan, McKinsey Quarterly, March, 2006
It has never been simple to manage the information that flows through a product supply chain. Companies must work closely with suppliers, logistics providers, distributors, and retailers to collect and manage information about customer demand, sales orders, distribution schedules, production planning, manufacturing, sourcing, and product design.
>> More Details | created on: 03/23/2006
Offshoring: The Next Industrial Revolution?
By Alan S. Blinder, Foreign Affairs, March 15, 2006
The author, Alan S.Blinder, contends that 'we should not view the coming wave of offshoring as an impending catastrophe. Nor should we try to stop it. The normal gains from trade mean that the world as a whole cannot lose from increases in productivity, and the United States and other industrial countries have not only weathered but also benefited from comparable changes in the past. But in order to do so again, the governments and societies of the developed world must face up to the massive, complex, and multifaceted challenges that offshoring will bring.'
>> More Details | created on: 03/21/2006
Are Barbarians At The Gates Of Outsourcing?
By Julie Giera, Forrester Research, March 15, 2006
The business press has been all aflutter recently with talk of potential buyouts of global outsourcers by private-equity firms. And why not? Attracted by double-digit growth in new deals, long-term contracts, and the popularity of outsourcing, equity buyers such as the Blackstone Group and Silver Lake Partners believe that there's an opportunity to make money fast. Forrester believes that the outsourcing industry could face sweeping consolidation in the next two years driven by low-cost global competition and broken business models. The universal loser in all of this will almost certainly be the outsourcing customer.
>> More Details | created on: 03/24/2006
Shared Services and Ousourcing (SSO) Hub potential Analysis
By Frost & Sullivan, Multimedia Superior corridor, March 1, 2006
In the past decade, there has been phenomenal growth in the business transformation and reengineering activities. In order to alleviate the pressure from falling margins and fend off intense competition as a consequence of globalization, Shared Services and Outsourcing (SSO) was embraced dramatically, albeit amidst much controversy, as one of the solutions to transform organizations' costs and revenue structures. This report analyzes SSO market (both onsite and offshore) for different verticals such as finance and logistics.
>> More Details | created on: 03/01/2006
Measuring performance in services
By Eric Harmon, Scott C. Hensel, and Timothy E. Lukes, The McKinsey Quarterly, March 1, 2006
- Service companies can't measure and reduce variance as easily as manufacturers can. Service tasks vary, depending on the person performing the service, differences in customer behavior, and the business environment.
- Services can be measured and their variance controlled by following three principles: benchmark internally, measure the drivers of cost, and make metrics accurate enough to identify all relevant costs.
- A cost tree is an invaluable tool for spotting activities and locations in which variance destroys margins.
- Implementing a measurement system is a tricky but important first step to reducing variance and improving the productivity of services.
>> More Details | created on: 05/03/2006
Globalization and Offshoring of Software
By A Report of the ACM Job Migration Task Force & William Aspray, Frank Mayadas, Moshe Y. Vardi, ACM, February 28, 2006
This study reports on the findings of a Task Force established by The Association for Computing Machinery (ACM) to look at the issues surrounding the migration of jobs worldwide within the computing and information technology field and industry.
>> More Details | created on: 03/13/2006
THE SHARE OF EMPLOYMENT POTENTIALLY AFFECTED BY OFFSHORING: AN EMPIRICAL INVESTIGATION
By Graham Vickery, Desirée van Welsum & Xavier Reif , Organisation for Economic Co-operation and Development (OECD), February 23, 2006
According to a study by the Organisation for Economic Co-operation and Development (OECD), an association of 30 countries, there is no definite link between the decline of employment in the services sector and offshoring. The study is an empirical investigation into the effects of the offshoring phenomenon on employment and is based on occupational data from the OECD countries.
The study reveals that one in five jobs in the services business segment, which includes IT, finance and accounting, consulting, and R&D, could be affected as a result of offshoring. Further, the study found that the availability of offshore outsourcing services has stimulated the development of new business segments dependent on these services. The OECD claims that a bigger risk to employment in the services segment of its member countries is from IT standardization and automation.
>> More Details | created on: 03/07/2006
European CIO Survey - views on future of IT delivery 2006
Capgemini, February 20, 2006
The trend towards globalisation is leaving its mark on information technology (IT)and the IT function,where outsourcing and offshoring are becoming common issues and considerations in company boardrooms. New concepts and innovative approaches for delivering IT are emerging. Over the past few years, Capgemini ’s clients have shown an increasing appetite for considering IT delivery options and alternative sourcing strategies, as well as addressing the challenges facing the internal IT department.The purpose of this survey is to present the attitudes of CIOs of major companies and organisations in the European market,on the burning issues that they are facing.How is IT currently being organised? What is the strategic agenda for change? What are the challenges and concerns
raised by the adoption of new IT delivery and sourcing models?
>> More Details | created on: 02/20/2006
Key Factors Driving Offshoring of Corporate R&D
Kaufman Foundation, February 16, 2006 (full report not yet available)
Contrary to popular belief, it is intellectual capital and university collaboration, not just lower costs, that primarily attract companies to locate R&D activities in locations away from their home country, according to a new study sponsored by the Ewing Marion Kauffman Foundation. The study of more than 200 multinational companies across 15 industries, mostly headquartered in the United States and Western Europe, finds that emerging countries such as China and India will continue to be major beneficiaries of R&D expansion over the next three years as companies seek new market opportunities, access to top scientists and engineers, and collaborative research relationships with leading universities.
>> More Details | created on: 02/20/2006
Brit BPO industry not being affected by outsourcing jobs to India: Report
New Kerala, February 14, 2006
At last the British call centre
industry has a reason to have a sigh of relief, and shrug off fears that domestic recruitment would be hit because of
work being outsourced to other countries, especially India and South Africa.
>> More Details | created on: 02/14/2006
India's public finances: Do they matter?
By Paul Rawkins, Deutsche Bank Research, January, 2006
India's general government deficits and public debt have remained high despite faster economic growth in recent years and periodic attempts to instil greater fiscal discipline. Modest fiscal tightening at the centre has been offset by significant fiscal slippages at the states level, leaving the general government deficit largely unchanged as a percentage of GDP. Expectations that India could attain Chinese-style rates of expansion are possible, if only fiscal consolidation were taken more forcefully and dependence on household savings and domestic capital markets were reduced.
>> More Details | created on: 06/14/2006
Leveraging services globalization in the asset management industry
neoIT, January, 2006
This white paper aims to explain the potential of services globalization for the asset management industry and to provide recommendations to clients and suppliers for a more optimal approach to global services outsourcing.
>> More Details | created on: 01/31/2006
The Market Survey On Russian Export Software Market 2005
Russoft and Outsourcing Russia, December, 2005
In the years 2004-2005, the Russian IT industry has shown considerable growth; not a spurt as five to three years ago, but a stable, mature development, assuring that Russia is becoming a force to be reckoned with in the global IT outsourcing arena.
Survey on the companies’ export revenues in 2004 has indicated the growth rate of 30% compared with 2003. The results of the first half of 2005 (the report on which will be commercially available later this year) turned out to be quite productive. Over 80% of the respondents predicted positive growth of the market in general, and the same 80% stated their companies’ revenues incensement as a particularly remarkable achievement for the overviewed period.
>> More Details | created on: 01/25/2006
When to make India a manufacturing base
By Shashank Luthra, Ramesh Mangaleswaran, and Asutosh Padhi, McKinsey Quarterly, December 21, 2005
India leads the market in offshored back-office services, but as a manufacturing center it lags behind China, Thailand, and the rest of Asia (Exhibit 1). The reasons are well documented: multinational companies operating in India must overcome erratic electricity supplies, poor roads, and gridlocked seaports and airports while contending with government policies that discourage hiring and hold back domestic demand for goods in many sectors.
>> More Details | created on: 12/21/2005
Global Financial Services Offshoring: Scaling the heights
Deloitte, December 19, 2005
Financial services companies are currently capturing less than one-third of the potential cost savings offered by offshoring operations, according to a study by Deloitte Touche Tohmatsu (DTT) that surveyed 62 global financial services institutions including some Canadian organizations.
The study found that high performing financial institutions offshore 6.7% of their global headcount, well ahead of the study average of 3.5%. If all surveyed companies that offshore were to reach this ‘best practice’ headcount ratio, they could reduce their collective annual cost base by US$16 billion — more than tripling their current reported savings of US$5 billion.
>> More Details | created on: 12/22/2005
India's Growth Prospects in Pharma: Evolution, not revolution
Datamonitor, December 16, 2005 (purchase necessary to view full report)
The value of the Indian pharmaceutical industry grew 11% in 2004 from 2003; with the top 10 Indian pharmas accounting for 46% of the market, and R&D spend increasing by 36%. Compliance with international intellectual property protection and an increasing threat of foreign players moving into India are factors currently changing the dynamics of the market.
>> More Details | created on: 12/16/2005
Extending India’s leadership in the global IT and BPO industries
Nasscom- McKinsey, December 15, 2005
- study reiterates the fact that IT and BPO industry is the growth driver of the Indian economy
- defines winning strategies & imperatives for extending India’s leadership in the global IT and BPO industries
- highlights that significant untapped potential exists in global IT and BPO market
- for BPO players, NASSCOM and McKinsey have jointly developed a benchmarking framework called Process360o to help providers identify key operational gaps
>> More Details | created on: 12/15/2005
OUTSOURCING:Silver bullet or golgen cuffling
GFC Group, December 8, 2005
During July 2005, GFG Group launched GFG:Utility,
a package of products and services designed to enable
new credit, debit and fi nance cards to be launched
without the traditional overheads, costs and time
constraints. Available now in Australia, in partnership
with Fujitsu, this outsourced credit and debit card
hosting and processing service is also intended for
other markets. In this issue of The Goldfi nch Report,
GFG Group’s general manager for South East Asia,
Peter Goldfi nch, puts the pros and cons of outsourcing
of credit and debit card services under the microscope
>> More Details | created on: 12/08/2005
Offshoring Legal Services to India
Valuenotes, December, 2005 (Purchase required)
Currently, legal services offshoring from India generates $61 million in revenues; this is expected to grow nearly 10 times to reach $605 million by 2010 and cross $I billion by 2015.
>> More Details | created on: 01/05/2006
U.S. Finance and Accounting Business Process Outsourcing (BPO) Services 2005 Vendor Analysis: A Competitive Landscape Study
By Anna Danilenko, Shruti Yadav, Romala Ravi , IDC, December 1, 2005 (Purchase required)
This IDC study analyzes the U.S. finance and accounting (F&A) business process outsourcing (BPO) competitive landscape by examining key vendor segments and their fundamental characteristics, strengths and weaknesses, and future outlook. Furthermore, the document reviews vendor trends, merger and acquisition activity, and key engagements signed and partnerships forged in the last 12 months. In addition, the study reviews F&A BPO vendors' strategies by profiling their F&A BPO business and competitive differentiators.
>> More Details | created on: 02/13/2006
U.S. Home-Based Agent 2005-2010 Forecast and Analysis: Converging Economic Forces to Drive the Expansion of Homeshoring in the United States
By Stephen Loynd & Brian J. Bingham , IDC, December, 2005 (Purchase required)
This IDC study examines the up-and-coming market for home-based customer care agents. The forecast also profiles some of the key providers that are influencing the growth of homeshoring.
"Over time, offshore outsourcing of customer care will be associated more and more with its neglected sibling, homeshoring. Ironically, outsourcing therefore will be associated not only with the offshoring of U.S. jobs, but also with the expansion of employment opportunities in the United States. Offshoring's underestimated sibling, homeshoring, is about to hit a growth spurt." — Stephen Loynd, senior analyst, IDC's CRM and Customer Care BPO program.
>> More Details | created on: 03/09/2006
US Offshoring: Rethinking the response
By Diana Farrell & Jaeson Rosenfeld, McKinsey Global Institute, December, 2005
Fears about job losses and wage cuts in the US due to offshoring are vastly overstated. Protectionism may save a few jobs in the short-term, but it will stifle innovation and job creation in the longer term. Rather that trying to stop globalization, the goal must be to facilitate and ease the changes it brings.
>> More Details | created on: 12/07/2005
Global ITO and BPO Trends in 2006
neoIT, December, 2005 (Registration required)
In 2006, neoIT sees two major trends dominating the growth of the global services industry: the advent of true "Services globalization" as outsourcing moves beyond mere cost savings to the full scale leveraging of the unique capabilities of supply markets to source IT and back office services. The other major trend is the enhancement of "Services Sourcing Options" as service providers mature and as new supply locations emerge. As the global services sourcing platform becomes more sophisticated and complex, this will necessitate the presence of global sourcing experts in each organization.
>> More Details | created on: 12/20/2005
IT Outsourcing: The Importance of Retaining a Strong Management Capability, Part Two (of Two)
By Mark Lutchen, PriceWaterhouseCoopers, November, 2005
This article, the second in a two-part series, presents the business case supporting one of the most critical drivers of IT outsourcing success: the development and retention of strong, in-house, IT management capabilities. First, the importance of governance, visibility, and relationship management is examined. Then he outlines some of the challenges in offshore outsourcing, as well as unique legal issues and contractual requirements. The suggestions is made that what is required is that enterprises commit to managing IT outsourcing as a business.
>> More Details | created on: 01/25/2006
Profiting from Contact Center Outsourcing in Botswana
Datamonitor, November 25, 2005
The Botswana contact center industry aims to provide investors with contact center services at a lower cost than those found in established offshore locations. Botswana's political and economic stability are compelling, but challenges related to high telco costs and scalability also exist.
>> More Details | created on: 12/02/2005
How to Manage the Complex Transition From Outsourcing to Insourcing
By Cassio Dreyfuss, Gartner, November 23, 2005 (Purchase required)
Transition factors can severely affect the insourcing process, compromising business performance, as well as raising cost and risk levels. Such a transition is generally more complex than the initial outsourcing or switching service providers.
>> More Details | created on: 11/28/2005
IT Outsourcing Destination: Russia
RUSSOFT, November 15, 2005
This white paper is a part of the Research Series published by RUSSOFT. Russia's nationwide trade association of software development and IT services companies. This paper is intended for software and IT sourcing decision makers and other executives responsible for IT outsourcing strategies. This document provides an up-to-date overview of the Russian IT outsourcing industry and can help assess Russia's outsourcing capabilities.
>> View Article | created on: 10/28/2005
2005 Shanghai Global IT Summit opens
November 10, 2005 (China View)
The Global IT Outsourcing Summit 2005 opened Thursday in Shanghai, China's leading industrial center, involving more than 200 professionals from home and abroad.
The IT professionals who will deliver speeches at the summit include representatives from the UK National Outsourcing Association, the Institute of Electrical and Electronics Engineers,Korea IT Industry Promotion Agency, Microsoft Research Asia and Lucent Technologies (China).
>> More Details | created on: 11/21/2005
China's Looming Talent Shortage
By Diana Farrell & Andrew J. Grant, McKinsey Quarterly, November 8, 2005 (Subscription required)
With a huge supply of low-cost workers, mainland China has fast become the world's manufacturing workshop, supplying everything from textiles to toys to computer chips. Given the country's millions of university graduates, is it set to become a giant in offshore IT and business process services as well?
New research from the McKinsey Global Institute (MGI) suggests that this outcome is unlikely.
>> More Details | created on: 11/08/2005
Services Globalization in Insurance Industry
neoIT, November, 2005 (subscription required)
With limited in-house resources insurers are facing challenges in meeting the requirements for new products development as well as fulfilling existing customer requests. As a result insurers are turning to locations where qualified resources are available in abundance. Initially, many insurers looked at Canada as a potential source. However, even that market is near saturation. The focus is now shifting to other parts of the world like India, Philippines, Mexico and Jamaica. This whitepaper also explores the higher order benefits of services globalization - that of business transformation which is an emerging phenomenon today across industries the insurance industry included.
>> More Details | created on: 12/01/2005
Achieving HR Administration Excellence – Shared Services, Outsourcing and Cost Reduction
Best Practices, November 1, 2005 (Subscription Required)
This research bundle provides a comprehensive look at the Human Resources Administration function, with a focus on HR Service Center administrative processes and management of corporate Leave of Absence (LOA) programs, including FMLA (Family and Medical Leave Act). "Achieving HR Administration Excellence: Shared Services, Outsourcing and Cost Reduction" presents a series of structure, staffing and volume metrics that will help HR managers pinpoint their productivity gaps and determine optimal staffing levels for critical HR functions. Conversely, companies that are ramping up for growth can use the metrics to guide strategic decisions on where to increase staffing in anticipation of higher workloads.
The data presented is applicable to companies that have a large HR department, shared services companies as well as companies that outsource HR functions.
>> View Article | created on: 11/03/2005
IT Outsourcing and the U.S. Economy
Global Insight, November 1, 2005
According to the 2005 study, The Impact of Offshore IT Software and Services Outsourcing on the U.S. Economy and the IT Industry, the U.S. economy has much to gain from global sourcing and an environment of free trade, open markets and robust competition. Benefits include job creation, higher real wages, higher real GDP growth, contained inflation and expanded exports resulting in increased economic activity.
The Study was commissioned by The Information Technology Association of America (ITAA), the leading trade association for the IT industry, and led by Global Insight's chief economist Dr. Nariman Behravesh.
>> View Article | created on: 11/02/2005
International Migration: Brain Drain or Brain Gain?
By Caglar Ozden & Maurice Schiff, Yale Global Online, October 31, 2005
The surge in globalization since the end of World War II has been fueled chiefly by an international exchange of goods and capital rather than people. There are signs, however, that international migrants are playing an increasingly important role in globalization as the world enters the twenty-first century. What are the costs and benefits of this new wave of migration?
>> View Article | created on: 11/01/2005
TRUTH AND CONSEQUENCES OF OFFSHORING: Recent studies overstate the benefits and ignore the costs to American workers
By L. Josh Bivens, Economic Policy Institute, October 25, 2005 (Briefing Paper)
The issue of offshoring demands a careful response by policy makers, with the great challenge being to make sure any potential benefits are equitably distributed among firms and workers. Any policy response must therefore be well informed about the costs and benefits of offshoring.
>> View Article | created on: 10/25/2005
Data Center Outsourcing in Europe: Where It Stands, and Why It Won't Stand Still
By Gianluca Tramacere & Claudio Da Rold , Gartner, October 25, 2005 (Subscription required)
The European market for data center outsourcing is mature, with generally high rates of user satisfaction. However, customers and providers must prepare for new developments that will change the nature of the industry.
>> View Article | created on: 10/28/2005
China, India Superpower? Not so Fast!
By Pranab Bardhan, Yale Global, October 25, 2005
Every day, countless commentators prophesize the ascendance of the world's next superpowers, China and India, the two "Asian giants" shaking off their ancient slumber and rising to the call of the 21st century. According to popular punditry, their place in the firmament of globalization's success stories is already guaranteed. Yet economist Pranab Bardhan argues that a much more complicated picture belies the rosy visions of optimists. In China, rural and urban inequality grows at alarming rates, stirring unrest amongst those hundreds of millions who remain impoverished.
>> View Article | created on: 11/02/2005
IT Outsourcing: The Importance of Retaining a Strong Management Capability, Part One (of Two)
By Mark Lutchen, PricewaterhouseCoopers, October, 2005
Today, IT outsourcing is an increasingly important strategy for global enterprises. Many companies worldwide are either currently outsourcing key portions of their IT infrastructure—or considering doing so in the near future. Although there is considerable debate at the busy intersection between politics and short-term economic policy, outsourcing—as a core business strategy—is here to stay.
>> More Details | created on: 01/25/2006
2005 Third Party Logistics - Results and Findings of 10th Annual Study
Cap Gemini, October 24, 2005 (Registration Required)
This report presents the findings from the 10th Annual Third-Party Logistics Study. From 1996 to 2005, this study has helped to identify and track key trends and views of the third-party logistics (3PL) industry from the perspective of the customers who use 3PL services. Over its 10-year history, each annual study has addressed for an increasingly broader range of user industries and regions the key issues that have emerged from time to time relevant to the logistics and 3PL industries.
>> More Details | created on: 11/22/2005
Mercer signs £34 mill IMB outsourcing contract
By Antony Savvas, Computer Weekly, October 19, 2005
Mercer Human Resources Consulting has awarded IBM a $54 million contract to manage its IT procurement, desk top infrastructure and help desk support in the US and UK.
>> View Article | created on: 10/20/2005
Outsourcing to the Philippines: Metro Manila and beyond
neoIT, October 15, 2005 (Registration required)
This white paper provides critical information about the emerging cities in the Philippines that hold promise for IT and BP outsourcing. According to this paper, the Philippines ranks second to India as a BPO destination and has the long term potential to challenge India’s dominance especially in the BPO segment.
>> View Article | created on: 10/28/2005
Globalization driving increase in international offshoring of research and development centres, finds OECD report
Organisation for Economic Co-operation and Development(OECD), October 11, 2005
Offshoring of research and development is on the rise, with more multinationals setting up research and development (R&D) laboratories abroad, according to a new OECD report. In Hungary and Ireland, for example, foreign companies account for 70% of industrial R&D but the role played by foreign affiliates varies widely around the world. At over 40%, the share of R&D conducted by multinationals is also high in the Czech Republic, Portugal, Spain and Sweden, compared to less than 5% in Japan.
>> More Details | created on: 10/12/2005
Outsourcing to Romania: How much will it cost me?
Research and Markets, October 1, 2005 (purchase necessary to view full report)
The rise of the outsourcing wave has created new opportunities for companies across the world as either recipients or providers of outsourcing contracts. Specialized human resources skills, a unique position at the gates of Europe, a political and economic climate favourable to outsourcing, all given Romania its own specific place on the global market. Carried on between 19th September and 1st October, the 2nd Edition of "Outsourcing to Romania: How much will it cost me?" features prices per hour charged by Romanian providers in over 14 technical professions and 16 technologies and a directory of Romanian outsourcing providers.
>> View Article | created on: 10/20/2005
China's looming talent shortage
McKinsey Quarterly, September 20, 2005 (Subscription Required)
Few of China's vast number of university graduates are capable of working successfully in the services export sector, and the fast-growing domestic economy absorbs most of those who could. Indeed, far from presaging a thriving offshore services sector, our research points to a looming shortage of homegrown talent, with serious implications for the multinationals now in China and for the growing number of Chinese companies with global ambitions.
>> View Article | created on: 10/20/2005
U.S. HR BPO 2005 Vendor Analysis: The Evolving Landscape
IDC, September 15, 2005 (Subscription required)
This IDC study examines the U.S. HR BPO market and competitive landscape. HR BPO is realizing mainstream adoption as buyers seek to realize cost savings while improving their service levels and access to newer technologies.
The vendor landscape has shifted over the last 12 to 18 months and there are fewer major players as a result of mergers, acquisitions, and joint ventures. These shifts have primarily been undertaken to position for competitive advantage in the area of HR domain expertise.
The barriers for entry are rising despite increasing interest in HR BPO services, so fewer new competitors are entering the market than two years ago. The competencies needed to attract market attention and acquire new business have grown in complexity, and not all service providers possess the needed skills to win. The landscape is stabilizing after some changes made through mergers, acquisitions, and joint ventures.
>> View Article | created on: 10/27/2005
The 411 on China
By Anish Raj, CIO, September 15, 2005 (The state of the IT talent pool and outsourcing market in China today )
>> View Article | created on: 10/28/2005
Mapping offshore markets - 2005
neoIT, September 15, 2005 (Research Summary - An update to 2004 report)
Although India and Canada remain leaders in the ITO and BPO industries, several Central and Eastern European(CEE) countries are emerging as favorite nearshore destinations for Western European countries. The Philippines, Malaysia, and Mexico are also becoming increasingly attractive as outsourcing destinations.
>> View Article | created on: 10/28/2005
Norway IT Outsourcing and Utility Service 2005-2009 Forecast and 2004 Vendor Shares
By Per-Arne Sandegren , IDC, September 1, 2005 (purchase necessary to view full report)
"The Norwegian outsourcing market accumulated 7956 MNOK 2004 with a growth of 23% over 2003. However, much of the growth is a result of previously captive revenue from Ergo (National Post) and EDB (Telenor) that hits the market. This Norwegian phenomenon will continue throughout 2005, and an estimated 7-8% out of a total forecasted growth of 12% stems from captive revenue being released into the market" says Per-Arne Sandegren, Senior Research Analyst at IDC Sweden. "Overall the growth is slowing down, and vendors face challenges as the share of new contracts is reduced and more than before, vendors should focus on expansion at contracts renewals"
>> More Details | created on: 10/25/2005
The Outsourcing Handbook 2005/2006
Market and Research, August 10, 2005 (purchase necessary to view full report)
The Outsourcing Handbook forms an 'industry bible' for anyone interested in this popular, dynamic and increasingly competitive activity. As service providers strive to be the best in their game, it is essential to have the strategic knowledge and contacts to stand apart from your nearest competitors.
>> View Article | created on: 10/20/2005
Innovation. R&D, and Outsourcing
By Ashok Deo Bardhan & Dwight Jaffee, Fisher Center for Real Estate and Urban Economics-UC Berkley, July 20, 2005
Broadly speaking, there are two schools of thought regarding the magnitude and potential impact of offshoring. The votaries of a major and continuing job loss note that globalization, free markets, communications technology, wage differentials and the
supply of college graduates in developing countries, the so-called five factors contributing to the surge in the phenomenon, show no signs of abating. Supporters claim that the US economy is robust and dynamic enough to replace the jobs lost and indeed create many more, and that China, India and other countries have severe constraints in terms of how many more offshoring related jobs those economies could create, absorb and sustain.
>> More Details | created on: 10/24/2005
The Offshore and Nearshore Outsourcing Outlook: Key Locations, Outsourcing Models and the Leading Players
Research and Markets, July 20, 2005 (purchase necessary to view full report)
The report analyzes the drivers and inhibitors of offshore and nearshore outsourcing, comparing the pros and cons of each and outlining the strengths and weaknesses of the most significant global outsourcing locations. This report analyzes nearshore locations for Europe and the US by country and profiles the world's 10 most influential offshore service providers. It also provides detailed market forecasts for the call center outsourcing market and analysis of the most successful offshore outsourcing models.
>> View Article | created on: 10/20/2005
Do Stronger Intellectual Property Rights Increase International Technology Transfer? Empirical Evidence from U.S. Firm-Level Panel Data
By Lee G. Branstetter & Raymond Fisman, Columbia Business School and NBER & C. Fritz Foley, Harvard Business School and NBER, July 1, 2005
This paper examines how technology transfer within U.S. multinational firms changes in response to a series of IPR reforms undertaken by 16 countries over the 1982-1999 period. Analysis of detailed firm-level data reveals that royalty payments for technology transferred to affiliates increase at the time of reforms, as do affiliate R&D expenditures and total levels of foreign patent applications. Increases in royalty payments and R&D expenditures are concentrated among affiliates of parent companies that use U.S. patents extensively prior to reform and are therefore expected to value IPR reform most. For this set of affiliates, increases in royalty payments exceed 30 percent. Our results collectively imply that U.S. multinationals respond to changes in IPR regimes abroad by significantly increasing technology transfer to reforming countries.
>> View Article | created on: 10/25/2005
The Emerging Global Labor Market:Part I- The Supply of Offshore Talent in Service
By McKinsey& Company, McKinsey Quarterly, June 20, 2005
This report evaluates the supply of service sector jobs. Specifically the report looks at the supply of low-wage employment from high-wage countries.
>> View Article | created on: 10/20/2005
Morocco's offshoring advantage
By Jonathan Tétrault, Mourad Taoufiki, and Amine Omar Tazi-Riffi , McKinsey Quarterly, June 15, 2005
In an integrated global economy, a country is fortunate if it can find a comparative advantage in an industry where major positions have not yet been taken. Morocco, within eyeshot of the European Union across the Strait of Gibraltar, has identified an opportunity to become an offshoring center for Europe's French- and Spanish-speaking companies. Our study shows that, from 2003 to 2018, business process offshoring in Morocco could add 0.3 percent annually to its GDP growth, reduce its international trade deficit by around 35 percent, and create a total of some 100,000 new jobs.
>> View Article | created on: 10/27/2005
The China reality check
neoIT, June 15, 2005
This white-paper addresses
- the characteristics of the IT services market in China
- the perspectives foreign companies have of china with respect to the IT service industry
- the key trends that can be postulated for the China IT services industry
>> View Article | created on: 10/28/2005
Global Sourcing In The Auto Industry
The McKinsey Quarterly, June 1, 2005
Carmakers in North America, Europe, and Japan—lured by savings that could cut their auto parts bills by 25 percent and reassured by quality improvements—are shedding their skepticism about parts made in unfamiliar locales such as China and India.
>> View Article | created on: 08/30/2005
South African Software Market 2005: Market
By Andre Wills, Dobek Pater, Ian King & Mlamli Booi, Khathu Netshisaulu, Savant, May, 2005
The industry analysis highlighted the following industry status:
• The SA software industry, valued at ZAR13.3 billion in 2004, is expected to grow at a CAGR of 10% over the next five years.
• The export component is valued at ZAR520 million or 6% of the
domestic software market.
• The software industry is strongly pyramidal in structure regarding revenue concentration, with the five largest software vendors controlling 40% of the software revenue and the ten largest controlling 50% of the revenue.
>> More Details | created on: 01/30/2006
Outsourcing technology: here are guidelines for establishing sourcing partnerships that
Business and Management Practices,Research Technology Management, May 15, 2005
Properly implemented, technology outsourcing can provide a number of strategic benefits, including improved quality, focus, flexibility, and leverage. But for companies to reap these benefits, their strategic sourcing decisions must take into consideration a number of factors. These include the protection, development and exploitation of core activities, as well as the need to relate sourcing decisions to the organization's competitive business strategy. The complex issues and assumptions associated with a decision to outsource require that managers construct a framework for their examination. This framework allows assessment of eight key components: compatibility of the partners' cultures, technology, expertise, objectives, people, costs, capabilities, and the contract itself.
>> More Details | created on: 10/26/2005
IT Products and Services—Annual Analysis Report on Chinese IT Services Market(2005)
By Analysis International, Research and Markets, May 1, 2005 (Subscription required)
Key points of the research report
- This report primarily researched the following four aspects of the Chinese IT Service market.
- Market size in 2004 and forecast for the next 5 years.
- Analysis of the Key success factors for specialized services and their markets.
- Analysis of customer demands and trends of various industries, including finance, telecommunication, and government.
- Analysis of strategies for major IT service providers
>> More Details | created on: 10/05/2005
2005 Global IT Outsourcing Study
By Tom Weakland, DiamondCluster International, Inc., April 1, 2005
While IT outsourcing is now an established management practice the landscape continues to change in surprising ways. DiamondCluster’s 2005 Global IT Outsourcing Study reveals that buyers in growing numbers are: dissatisfied with offshore service providers, prematurely terminating contracts and struggling to harvest the full value of their outsourcing relationships.
>> More Details | created on: 11/21/2005
The Evolution of BPO in India
Pricewaterhouse Coopers, April 1, 2005
Outsourcing is a management process in the globalized business context that has been well understood, tried and tested by successful organizations across the world. The competitive pressures arising from the emergence of a ‘boundary-less’ global economy, have spurred the faith in the process - as a means for providing significant cost savings, flexibility and improved operational performance. Offshoring is no longer being considered a short-term tool for cost-savings - the focus is steadily shifting to long-term competitive advantage, an integral part of the global corporation’s strategy.
>> More Details | created on: 11/03/2006
Export of Software and Business Process Outsourcing from Developing Countries: Lessons from the Indian Experience
By Nagesh Kumar & K.J. Joseph, Asia-Pacific Trade and Investment Review, April 1, 2005
India's emergence as a globally competitive supplier of software and services has attracted worldwide attention. THis paper explores the contribution of this sector to the conomy and highlights the role of policy initiatives and institutional interventions.
>> More Details | created on: 10/10/2005
Outsourcing Strategically For Sustainable Competitive Advantage
Center for Strategic Supply Research/A.T. Kearney, April 1, 2005
The report argues that competitive necessity and quality gains are driving offshore outsourcing as much as cost savings. The report also says that the U.S. gross domestic product will see nine-figure gains and more than 300,000 net jobs gained from the use of offshore software and services outsourcing.
>> View Article | created on: 09/19/2005
Calling A Change In The Outsourcing Market
Deloitte, April 1, 2005
The world's largest companies have engaged in outsourcing for a variety of reasons: to reduce costs, expand capabilities and increase flexibility. However, contrary to the optimistic portrayal of outsourcing by vendors and the marketplace, outsourcing is an extraordinary complex process and the anticipated benefits often fail to materialize.
>> More Details | created on: 08/30/2005
Potential Offshoring Of ICT-Instensive Using Occupations
By Desiree van Welsum & Graham Vickery, OECD, April 1, 2005
The paper analyses international sourcing and the potential offshoring of ICT-intensive using occupations. Most evidence on offshoring is anecdotal and there are few official statistics measuring the extent of the offshoring phenomenon.
>> More Details | created on: 08/30/2005
The Global Outsourcing Report 2005
By Mark Minevich & Dr. Frank-Jürgen Richter, Going Global Ventures Inc. and HORASIS, March 1, 2005
India is the most competitive and popular IT-outsourcing destination in the world and tops the ranking of The Global Outsourcing Report 2005, released today by Ziff Davis Media’s CIO Insight, Horasis and Going Global Ventures. China is in second position, followed by Costa Rica and the Czech Republic, consecutively. The report examines the risk and costs profile of the world’s leading outsourcing destinations by proposing two different indexes—the Global Outsourcing Index (GOI), which describes the current competitiveness of doing outsourcing work in the top 20 countries, and the Future Outsourcing Index (FOI), which assesses the long-term (10 years) competitiveness of the top 30 future outsourcing destinations. China takes the lead in the Future Outsourcing Index, followed by India, U.S., Brazil and Russia.
>> More Details | created on: 09/12/2005
Millions of Indians Await Benefits of Globalization
By Jessica Einhorn, YaleGlobal, February 25, 2005
At a time when many analysts predict a booming future for the Indian economy, India remains hesitant to fully embrace globalization. India and its neighbor China have been tagged as the world's next economic superpowers. Yet while China industriously makes its shores hospitable to foreign capital, Indian reformers continue to grapple with a long history of intransigent domestic opposition to liberalization. Such are the pitfalls of Indian democracy. Jessica Einhorn argues that despite the globalization-friendly rhetoric of current government, India's free market advocates must take a more committed stance towards globalization
>> View Article | created on: 10/12/2005
Outsourcing In Financial Services
Basel Committee on Banking Supervision, BIS, February 1, 2005
Financial services businesses throughout the world are increasingly using third parties to carry out activities that the businesses themselves would normally have undertaken. Outsourcing has the potential to transfer risk, management and compliance to third parties who may not be regulated, and who may operate offshore.
>> More Details | created on: 08/30/2005
Inside the Offshore 100
By CMP Media LLC, www.managingoffshore.com, January 31, 2005
The top 100 providers of globally-delivered ITO, BPO, and call center services.
>> More Details | created on: 06/26/2007
The fifth annual A.T. Kearney/FOREIGN POLICY Globalization Index
ATKearney, January, 2005
The fifth annual A.T. Kearney/FOREIGN POLICY Globalization Index shows that global integration survived the turbulence of the Iraq war, a sharp economic downturn, and the failure of trade talks. Singapore takes the top spot, the United States rises, and Russia plummets in our ranking of political, economic, personal, and technological globalization in 62 countries. Find out who’s up, who’s down, and who’s the most global of them all this year.
>> More Details | created on: 11/23/2005
IDC's Top 100 Worldwide Outsourcing Deals of 2004
By David Tapper, Alexander Motsenigos, Romala Ravi, Xiao-Fei Zhang , IDC, January, 2005
The world of deal making for large outsourcing contracts in 2004 saw a slight decline in signings by total value, a reduced number of megadeals valued at $1 billion and higher, an increase in the number of players competing in this segment, and a shift to more business process outsourcing deals as part of the mix.
>> More Details | created on: 11/23/2005
The global outsourcing report 1st edition
Research and Markets, January, 2005 (Subscription required)
Outsourcing is currently perceived as key to automotive suppliers survival, and is being driven by consumers in the price-pressurised global market. In the 1990s Fiat embraced the concept of outsourcing, whereby it only designs, markets and sells its vehicles, leaving the assembly to other partners in the industrial network. In contrast, Japanese carmakers such as Honda continue to believe that no other company can assemble vehicles more efficiently and profitably than they can themselves.
>> More Details | created on: 11/23/2005
Measuring Trade In Services
World Trade Organization, January 1, 2005
This training module provides an accurate while simple overview on the newly defined statistical framework for measuring trade in services.
>> View Article | created on: 08/30/2005
Current Government Data Provided Limited Insight Into Offshoring Of Services
US Government Accountability Office, September 1, 2004
The report (1) describes the nature of the offshoring activities and the factors that encourage offshoring, (2) discusses what US government data show about the extent of thgis practice by the private sector and federal and state governments, and (3) discusses available data on the potential effects of services offshoring on the US economy.
>> More Details | created on: 08/30/2005
What Happened To The Great US Job Machine? The Role Of Trade And Offshoring
By Martin Neil Baily & Robert Z. Lawrence, Brookings Institution, September 1, 2004
The paper estimates the size of the first round job dislocation that trade and offshoring may have caused between 2000 and 2003. The results show that the weakness in the US payroll employment since 2000 has not been caused by a flood of import of either goods or services.
>> More Details | created on: 08/30/2005
Offshore Outsourcing: The Complete Guide
By John C. McCarthy, Forrester, September 1, 2004 (subscription required)
Companies are under intense pressure to reduce IT costs. Customers can slash their costs by 50% or more by sending development or IT support offshore.
>> More Details | created on: 08/30/2005
Future Of Bay Area Jobs
By John Ciacchella & Marguerite Gong Hancock, Asia-Pacific Research Center, Stanford Institure for International Studies, July 1, 2004
In the last two decades the Bay Area economy has seen jobs move out of the region to domestic and overseas locations, in search of lower costs and markets. Initially limited to manufacturing and assembly, the sophistication of the operations performed overseas has risen steadily and now includes computer programming, support and integration, and a range of other service and white-collar functions.
>> View Article | created on: 08/30/2005
World Investment Report 2004: The Shift Towards Services
UNCTAD, July 1, 2004
Still declining in 2003, FDI flows show signs of recovery, driven by transnational corporations from developed countries, but with increasing participation by developing country firms. Trends and prospects vary by region, with turnarounds in Africa and Asia and Pacific, another decline in Latin America and the Caribbean, a plunge in Central and Eastern Europe and uneven performances in the industralized world.
>> More Details | created on: 11/21/2005
Can Germany Win From Offshoring?
McKinsey Global Institute, July 1, 2004
The report analyses the impact of offshoring on Germany – Europe's largest outsourcer after the U.K. – and suggests that while companies enjoy enormous savings from offshoring, European economies could lose out rather than benefit from the practice unless they undertake structural reforms.
>> More Details | created on: 08/30/2005
Sustaining India’s Services Revolution
By Aaditya Mattoo & Deepak Mishra, World Bank, June 1, 2004
This report notes that India’s exports of services grew by 17 percent a year through the 1990s. This was almost twice the nine-percent growth rate of the services sector as a whole, which itself accounted for nearly 60 percent of India’s overall economic growth.
>> View Article | created on: 08/30/2005
Offshoring Issue Guide
Economic Policy Institute, June 1, 2004
This issue guide aims to provide some insight into the economics of white-collar offshoring: its causes, consequences, impact on the U.S. economy, and implications for the future.
>> View Article | created on: 08/30/2005
The Comprehensive Impact of Offshore IT Software and Services Outsourcing on the U.S. Economy and the IT Industry
Global Insight (USA), April 30, 2004
This study looks at the impact of offshore IT software and services outsourcing on the U.S. economy. Sponsored by the Information Technology Association of America, this report tackles various issues such as spending and benefits of global sourcing, cost savings, employment and job creation issues, exports and others.
>> View Article | created on: 09/19/2005
Outsource This? American Workers, The Jobs Deficit And Fair Globalization
By Jeremy Brecher & Jim Costello, April 1, 2004
This paper argues that the outsourcing of service and technical jobs represents a new phase in globalization. Today’s global economy can no longer be understood as a system of national economies trading with each other.
>> More Details | created on: 08/30/2005
A Richer Future For India
By Diana Farrell & Adil S. Zainulbhai, The McKinsey Quarterly, April 1, 2004
The wealth generated by India's fast-growing information technology and business-process-outsourcing industries shows that the country has started living up to its economic potential. Unfortunately, they produce just 3 percent of GDP and employ less than one-half of 1 percent of the nonfarm labor force.
>> More Details | created on: 11/28/2005
The Comprehensive Impact Of Offshore IT Software And Services Outsourcing On The US Economy And IT Industry
By Global Insight (USA), Inc, Information Technology Asociation of America, March 1, 2004
The current rapid increase in offshore IT software and services outsourcing has sparked a debate on the costs and benefits of this trend to the U.S. economy. To help understand the comprehensive economic impact of offshore IT software and services outsourcing, Global Insight has undertaken a thorough
analysis on behalf of the Information Technology Association of America (ITAA).
>> View Article | created on: 08/30/2005
Empirical Analysis Of Barriers To International Services Transactions And The Consequences Of Liberalization
By Alan V. Deardorff & Robert M. Stern, University of Michigan, January 1, 2004
The paper provides an overview of the methods that can be used to identify and quantify barriers to international trade in services. Barriers to trade typically take the form of regulations that either restrict supply or make it more costly.
>> More Details | created on: 08/30/2005
US International Services. Cross Border Trade In 2002 And Sales Through Affiliates In 2001
By Maria Borga & Michael Mann, Bureau of Economic Analyis, October 1, 2003
Like previous articles in this series, this article examines international sales of services from a dual perspective. It considers services trade not only in the conventional sense of exports and imports that cross borders, but also in the sense of services sold by locally established affiliates of multinational firms.
>> View Article | created on: 08/30/2005
Offshoring: Is It A Win-Win Game?
McKinsey Global Institute, August 1, 2003
Many businesses have turned to offshoring as a way to boost profits while many politicians believe that the gain is made only at the unacceptable cost of American jobs. This paper offers a new perspective: offshoring is as beneficial to the U.S. as it is to the destination country, probably more so.
>> More Details | created on: 08/30/2005
China’s Accession To The World Trade Organization: The Services Dimension
By Aaditya Mattoo, World Bank, November 1, 2002
China’s GATS’ commitments represent the most radical services reform program negotiated in the World Trade Organization. China has promised to eliminate over the next few years most restrictions on foreign entry and ownership, as well as most forms of discrimination against foreign firms.
>> More Details | created on: 08/30/2005
Manual Of Statistics On International Trade In Services
OECD, September 1, 2002
The Manual on Statistics of International Trade in Services is the result of a wide-ranging and transparent
process. It has been jointly produced by the organizations that participate in the Interagency Task Force on
Statistics of International Trade in Services authorized by the United Nations Statistical Commission. It has
benefited from strong cooperation among the six participating agencies, the sound advice of national experts and
specialist consultants, and valuable contributions and comments from statistical compilers, trade negotiators,
representatives of the business community, policy makers and analysts in all regions of the world and in
international agencies.
>> View Article | created on: 08/30/2005
Measuring Services Trade Liberalization And Its Impact On Economic Growth: An Illustration
By Arvind Subramanian & Randeep Rathindran, August 1, 2001
The paper explains how the output growth effect from liberalizing the service sectors differs from the effect from liberalizing trade in goods. They also suggest using a policy-based rather than outcome-based measure of the openness of a country’s services regime.
>> More Details | created on: 08/30/2005
The Service Economy, Final Report Of The Business And Industry Policy Forum On Realizing The Potential Of The Service Economy
OECD, June 30, 2000
The Forum traced the evolution of the service economy, particularly in knowledge-based areas, and examined how it affects business and society. Outsourcing is a key factor in this development.
>> More Details | created on: 08/30/2005
Special Studies: Opening Markets In Financial Services And The Role Of The GATS.
By Masamichi Kono & Patrick Low, World Trade Organization, December 30, 1997
All branches of economic activity today are fundamentally dependent on access to financial services. In fact, it is the diversified intermediation and risk management services provided by the financial system which have made possible the development of modern economies. A healthy and stable financial system, underpinned by sound macroeconomic management and prudential regulation, is an essential ingredient for sustained growth.
>> View Article | created on: 08/30/2005