Industry:

Computer/Internet & Software Services

Company/Organization:

Infosys Technologies Ltd

Physical location of Project:

Bangalore, India & Southfield, Michigan, US

Mailing:

Street Address1: Plot No. 44 & 97A, Electronics City

Street Address2: Hosur Road

City: Bangalore State: Zip:

Country: INDIA

Project Liaison Contact:

First Name: Mona

Last Name:Madan

Business Title:Principal Consultant

Division:Strategic Global Sourcing

Business Phone:734-395-7967

Cell Phone:734-395-7967

Email: monam@infosys.com

If yes, U of M Degree:
Year:

U of M Graduate? No

Alternate Liaison Contact:

First Name: Anil

Last Name:Bhatia

Business Title:Principal Consultant

Division:Strategic Global Sourcing

Business Phone: (469) 229-9520

Cell Phone: (214) 448-7082

Email: Anil_Bhatia@infosys.com
U of M Graduate? Yes

If yes, U of M Degree: MBA
Year:

Useful Websites:
http://www.infosys.com
http://www.progeon.com
http://

Annual Revenue:$ 1,592 million

Years in Business:24

No. of Employees:
47000+

Briefly explain what you would like the MBA students to know about your company/organization. Please include the primary function of your business/division.

Infosys Technologies Ltd. (NASDAQ: INFY) provides consulting and IT services to clients globally - as partners to conceptualize and realize technology driven business transformation initiatives. With over 47,000 employees worldwide, we use a low-risk Global Delivery Model (GDM) to accelerate schedules with a high degree of time and cost predictability. Infosys is a leading global technology services firm that pioneered the Global Delivery Model and provides end-to-end business solutions across the entire lifecycle: consulting, applications development and maintenance, and outsourcing.

Infosys has grown dramatically in the last few years, and closed the latest quarter ending October, 2005 at a $2.0B annual revenue run-rate, growing at 38% year-on-year. Infosys got top-shelf review in AMR report on Consumer Products industry, "Infosys is putting the right expertise in place to dominate the next generation of IT and Consulting." - Lance Travis, AMR Alert, 8th April 2004.

Infosys was established in 1981 in India, a quick overview of the history of the company is available at: http://www.infosys.com/about/history.asp Summary Financial (US GAAP), for the financial year ending March 31, 2005 Revenues : $ 1,592 million Net Income after taxes : $ 419 million Earnings per ADS : $ 1.57(diluted) Total assets : $ 1,454 million Cash and cash equivalents : $ 688 million More financial information can be accessed at: http://www.infosys.com/investor/keyfinancial_data/financials.asp The Strategic Global Sourcing unit at Infosys was formed in October 2003. Strategic Sourcing was formed to provide Rapid Differentiation and Rapid Growth for the organization.

Please define the project in general terms and how it aligns with the organization’s goals and aspirations.

Through this project, Infosys Technologies Ltd. - a fast growing global company, competing in a “Flat World” - would like to develop an expansion & growth strategy to manage the challenge of sustaining the current rate of growth in the next 5 years given that:

   • Today there is a linear relationship between revenue and employee growth (Infosys being a services organization) which needs to be broken &

   • Growth by traditional, project-based work and organic account growth is likely to slow down in the out years, meaning that growth will have to be sustained through “large deals.”  

In addition, the key challenges in sustaining high growth need to be analyzed, and potential approaches formulated to:

   • Attract global talent

   • Manage a global workforce

   • Plan further global expansion

   • Address the Organizational and Leadership challenges for a fast growing global organization – how to manage business unit growth and profitability and manage key customer relationships, while size grows to large numbers of employees.  

The MAP team is expected to conduct financial and sales modeling on the growth strategy and develop points of view on the strategic and operational challenges facing Infosys.  The growth modeling needs to have a strong emphasis on revenue from large deals. These are large dollar value outsourcing contracts (ITO, Applications, or BPO) where a service provider takes over management of a specified portion of the client’s IT or business process under pre-specified Service Level Agreements (SLAs). Infosys won its first such contract this year – the ABN Amro deal.

What process steps do you expect the MAP team to take when conducting project research?

The expectation is that the students will attend the initial kick-off at the Ross School of Business. There will be a session with the company executives to explain the project and expectations after which there will be a few follow on discussions (in person/ over phone).  After 1-2 weeks in Ann Arbor, the team will travel to India for 2-3 weeks.  The purpose of the India visit will be for the team to meet a set of people at Bangalore/other offices to get inputs/insights on the current business model and potential challenges to future growth.

On its return to Ann Arbor, the team will be expected to develop the final project plan based on the inputs received.  After the completion of the study, the project team will present the results and recommendations to Infosys Global Sourcing executives based in Southfield. Project liaison/alternate liaison will be the contact points for set-up of meetings/data requirements/clarifications etc.

Please describe your intended goals as well as expected outcomes from this project. Be specific.

(Examples: full market analysis; competitive map for relevant products/services; situational analysis with identified gaps and opportunities; process flow diagram and determination of costs of a proposed process; anticipated ROI to implement new activities; recommendations for staffing a new process)

Project Deliverables:

   • Growth strategy with focus on the role of the large deals and an analysis including:

          o the distribution of customer accounts, at various account sizes, needed to sustain the projected revenue in 2010

          o estimation of how many “large deals” will have to be won in order to make up the revenue gap in the out years

          o approach to sustaining current profit margins as revenue grows to the projected revenue in 2010, especially as increasing proportion of revenue is obtained from “large deals”

   • Estimation of the number of employees in 2010, and approach to addressing challenges in managing a global operation with large numbers of employees

   • Potential global locations Infosys needs to have a presence in to tap into talent supply, as pressures on supply in India increase

   • Analysis of external challenges to Infosys’ growth – competitive threats, regulatory, or other factors

Please identify the type of project you are proposing. List more than one if applicable; if none of the following identifies your project adequately, please enter what best describes your project.

• Strategy Identification

Comments:

How much time do you anticipate the MAP team will be away from the Michigan campus throughout the 7-week period?
Please be specific. A minimum of one week (5 days) on-site is expected for projects outside of Southeast Michigan; 2 weeks on-site is the average with up to 5 weeks on-site the maximum allowed. Most local projects ask their MAP team to be on-site at various times throughout the project, much like consultants. When considering travel plans, please keep in mind the project orientation, data collection including interviews, travel to other destinations for trade shows or conferences and final presentation, which can be either on-site, at Michigan’s Ross School in Ann Arbor, or via video/teleconference.

 3 Weeks away from the Michigan campus Local project, hours away will vary throughout project

If international travel is expected, please list the countries involved.
India

Please add specific details of travel expectations.
Students will need to travel to our headquarters in Bangalore, India for 2-3 weeks. Potentially from March 9th to March 24th 2006. Other than this they should be able to do most of their analysis and research from Ann Arbor or if required from our office in Southfield, MI.

Employee policies and company confidentiality vary greatly among projects. Please identify the statement(s) below which describes your company’s best interests.

A student of any nationality may bid on this project

Only U.S. Citizens may bid on this project

Students are required to sign a Confidentiality Agreement

Students who plan on a Summer internship with a competitor should not bid on this project. Please list your competitors below: